Originally took the plan out because my drier function of the washer drier didn't work. Have had 5 or 6 appointments so far although that included changing the seal as the washing machine started leaking. Originally I was told need to use a fluff clean setting however that didn't resolve the issue. Finally they decided to provide new part. Engineer has been friendly every time. My main gripe is not the engineers as they do send people out and aim to fix the issue but the wait times to get through to speak to someone and the damn hold music that repeats the same glotech advertisement again, again, again and again. They really need to do something about that as this is more annoying than the drier not working.