Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,807 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly call center staff and knowledge engineers”

Helpful Report

(Aa) - Posted 2 years ago

“We thank Andrew who quickly diagnosed and fixed our problem today with our dishwasher. Impressive and efficient service. West Bridgford”

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Posted 2 years ago

“Multiple issues with delays in getting parts, changed date for repair. Late on day of repair with no information, then a no-show and cancellation on the day of repair. Awful service from start to finish. Wasted three weeks of time and one day of waiting in. Now waiting for a refund.”

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Posted 2 years ago

“Brilliant and prompt service thank you”

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Posted 2 years ago

“Terrible experience. Did not fix the problem and then tried to suggest that the fault could be different to the original and may incur further call out charges. Customer service was also poor and uncompassionate. Will not be using again.”

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Posted 2 years ago

“Hi, I have booked a dishwasher repair on October 24th. My case was assigned to the Glotech Repairs South London branch. Since then, I received 6 visits from 2 technicians. The first technician made a diagnostic that turned out to be incorrect. The second visit he realised he ordered the wrong spare part. The third time he removed the wrong valve so he couldn't repair the dishwasher After calling a minimum of 6 times to the call centre and spoken with Ben and several representatives, they sent another technician. I was expecting Ben to come to my house in person as this became a real problem and you admitted you didn't manage things properly and you weren't providing a good service. At this point I am not concerned about the 'customer satisfaction' but I want my dishwasher up and running. Today (6th visit), the technician seems to have burnt out the dishwasher (it smells, and it generated a short circuit that cut off the light). As you can tell, this is unacceptable! I called the call centre but due to short staff, there was nobody there to pick my call. Regards, Federico”

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Posted 2 years ago

“Fantastic service - engineer phoned on his way and let me know how long he would take to get here - very polite and fixed problem in timely manner. Mobile card machine too which was very helpful!”

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Posted 2 years ago

“I Had my AEG microwave oven repaired in October 21 it’s broken down again today 27th November 22. Apparently they only give 6 Months warranty. So my advice is to go direct to the manufacture and get 12 months”

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Posted 2 years ago

“Great service. Fixed my washing machine within 40 minutes.”

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Posted 2 years ago

“Very pleased with quick response. Adam fixed my washing machine- many thanks 👍🏼”

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Posted 2 years ago

“Repair man arrived promptly Job done quickly and efficiently Very good service”

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Posted 2 years ago

“If I could give 0 stars I would. We booked a repair for yesterday, no one ever showed up , I even called to make sure an engineer was still coming and they reassured me that the engineer was on the way and the repair booking was showing on the system. We waited all day and no one ever showed up. This is ridiculous because not only we needed urgently this repair and we could have fixed it in another way but they wasted our time and we cancel work plans to wait for the engineer. This is not a treatment you should give customer! All the situation is ridiculous.”

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Posted 2 years ago

“A quick response to a request for a repair to my broken fridge. The engineer arrived in less than 48 hours and carried out a thorough repair and was very personable and polite. I have two minor comments. Although it was pouring down outside he didn't have any shoe coverings and also when booked I was surprised that they were unable to specify whether the engineer would come in the morning or afternoon. This makes it difficult if you have another appointment. In the event, he arrived at 10.00am.”

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Posted 2 years ago

“Excellent service, friendly and very quick.”

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Posted 2 years ago

“The engineer was very good but I did have to wait 6 days for an appointment.”

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Posted 2 years ago

“If you want a repair company that will treat you fairly and turn up when they say they will - this is the one. I would certainly recommend Glotech.”

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Posted 2 years ago

“Very easy to arrange, minimal waiting for appointment, polite and friendly engineer who soon rectified the problem.”

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Posted 2 years ago

“Speedy service, engineer very good and knowledgable and had parts in van and installed there and then. Will always use in future”

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Posted 2 years ago

“The engineer was lovely. I couldent belive it g C ost me over£80 for them to tell me my washing machine was broken!! The date I areanted was changed a couple of times leaving me without a washer for a week. It wasn’t next day as it said on the website.”

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Posted 2 years ago

“Service was very good. Unfortunately my machine could not be repaired as the parts are no longer available. engineer was very polite and helpful .”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,807 reviews