Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,761 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot review as I cancelled the visit.I can say that the booking process was adequate my reason for cancelling was personal.I have no complaints against Glotech”

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Posted 2 years ago

“I booked cancelled the appointment and they still turned up”

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Posted 2 years ago

“The engineer called en route, arrived at the given time, found the fault very quickly, repaired my dishwasher within the hour and cleaned the area where he was working before leaving. Very courteous and very efficient. Would thoroughly recommend.”

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Posted 2 years ago

“Not a great experience I am afraid. Advertised as serving the Bognor Regis area - they have a specific landing page on their website that advertises they can carry out repairs in the Bognor Regis area. Booked appointment no trouble, nice polite team member helped on the phone. Email confirmation comes through ok. Told price estimate. So far so good. Get to appointment day and no phone call / message to confirm what time the engineer would arrive. I had assumed I would get a call at some point as mentioned in the email. This did not materialise, so after waiting in for the morning I called Glotech to find out if everything was ok. Told that they do not cover Bognor Regis and the appointment had been cancelled. No notification was received of this via phone/email/text - just me calling them to confirm. The number on the website was even a (perhaps dynamically generated) Bognor Regis local number. Why advertise and allow bookings for areas you do not serve? The people I spoke to were helpful and kind. IT/Management needs to get their s*** together and sort out the website/booking system so appointments cannot be booked in areas you supposedly do not cover and update the website to reflect that.”

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Posted 2 years ago

“Very good prompt service. The engineers were friendly and knowledgeable. Very satisfied with the service”

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Posted 2 years ago

“Made an appointment on line. Engineer did not turn up and nobody called to let me know. When I rang the agent said they had no availability for my appointment time in spite of sending me an email confirmation. Apologised for not ringing me but not good enough. Went elsewhere with a repairer I have used before and got a new appointment. Won’t use Glotech again.”

Helpful Report

Posted 2 years ago

“I felt very let down by our experience with Glotech. The representative was in our house less than 5 minutes and charged me over £80 just to tell me our washing machine wasn’t worth fixing. I understand these things happen but my husband was clear in detailing the fault when he made the booking so they had the opportunity to be honest about it upfront and not waste our time and money.”

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Posted 2 years ago

“Came out looked at my appliance for a minute - charged me £97 and left. No response when I emailed to talk to someone about it. Poor customer service, never again.”

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Posted 2 years ago

“Your engineer arrived on time, was courteous and professional. Drawing on his knowledge of Samsung washing machines he quickly identified the fault, and said that it was not in our interest for him to fit the new seal that he had brought. The bearings of the drum had gone. A new machine was sadly needing to be purchased. We respect his openness.”

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Posted 2 years ago

“Javed was extremely helpful & polite . All fixed. Very happy.”

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Posted 2 years ago

“Well he come out and took my 118 and then said something had ripped in the washing machine so he come back to do the repair then lol he said the drum had gone lol day time robbery I will not be using this again he took the machine apart for no reason and got my money for free refund me my money for the parts he never fixed”

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Posted 2 years ago

“Alex was very informative and helpful ensuring customer confidence, He will be welcome in the future,”

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Posted 2 years ago

Thank you for the review yor feedback is valued and will be passed to Alex.

Posted 2 years ago

“Great service from Alex. Would 100% use again and recommend. Davidlovesay@hotmail.com”

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Posted 2 years ago

Thank you for the review and feedback for Alex.

Posted 2 years ago

“Very efficient.”

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Posted 2 years ago

Thank you for the review - we do value the feedback.

Posted 2 years ago

“prompt efficient service”

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Posted 2 years ago

Thank you for raising the review - your feedback is valued.

Posted 2 years ago

“Friendly efficient service, helpful advice. Alex was the engineer”

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Posted 2 years ago

Thank you for the review we are so glad you found our family run business so helpful and friendly.

Posted 2 years ago

“Excellent professional service. Have written fully aleady”

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Posted 2 years ago

Thank you for the review we value the feedback and are so glad you fond us excellent and the teams professional.

Posted 2 years ago

“Excellent service. You have removed the stress from repairs.”

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Posted 2 years ago

Thank you for the review and the feedback - we are so pleased that we have been able to remove the stress from your day.

Posted 2 years ago

“I booked an appointment, then on the morning of the appointment received a message to say they can’t make the appointment and to call them back if we wanted another appointment. The following day workman turns up, despite me never booking the appointment as I already had someone who can do the job same day. I’m getting endless emails now telling me they are so happy they fixed my machine ….. poor When you book an appointment and take time off work for an appointment you’ve booked to be cancelled same time.. not good. Also the call out charge is about £50 too expensive in my area. Another guy has fixed my machine with parts for less than their labour charge. Shop around first”

Helpful Report

Posted 2 years ago

Good afternoon, firstly we apologise that the online booking you requested could not be confirmed- the online booking was made at 21:28 pm 28th March our customer service team check all online bookings asap and I can see that the following morning 9.21am a text was sent to you and also a V/M was left to explain. The booking you made was for the 30th and we notified you on the 29th therefore you were notified prior to your day off as early as we could the morning after the booking and prior to the day of the booking. ..... Good morning Thank you for booking with Glotech. Unfortunately, the date you have requested is unavailable. Our Engr will attend on Friday 31/03 between 8-1 pm. Could you please call us to confirm on 01727896789. Ref# 1102680. Many thanks, Glotech *** 09:21 29/03/23 *** following this there was no record of a call in to say you had cancelled that appointment - no charges were made and the engineer called to give you his eta and that was when we knew you had cancelled, we are pleased that you have been able to resolve the appliance fault. I can confirm however that we charge an inclusive Labour Fee and warranty for the repairs we book and our charges are available on the website or via the customer service line. - thank you for the feedback.

Posted 2 years ago

“Very professional and I’m sort time my washing machine has been repaired”

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Posted 2 years ago

Thank you for the review and feedback which we really do value- thank you

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,761 reviews