Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,761 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alex explained everything very clearly.”

Helpful Report

Posted 2 years ago

Thank you for the review and the feedback for Alex.

Posted 2 years ago

“Alex was great, friendly, professional and knowledgeable, fixed my oven very quickly. The customer service helpline was excellent too.”

Helpful Report

Posted 2 years ago

Thank you for the review and feedback for Alex we are so pleased you found the service so good.

Posted 2 years ago

“Microwave was diagnosed fast (‘dead’ radio interference suppressor) and sound common sense advice given. I was told GloTech repair all appliances except those requiring a Gas Safe engineer (the old Corgi) and I would use them again. I had Gavin.”

Helpful Report

Posted 2 years ago

“Super transparent Alex was great”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review - we do appreciate the feedback and will pass this feedback to Alex- Thank you.

Posted 2 years ago

“Called Glotech late Friday afternoon and booked Monday morning engineer appointment. Engineer phone 10 mins before arrival so was all prepared when he arrived at the house. Replaced fan oven element, tested oven and all completed within 30 minutes. Excellent service from the office and the engineer. Will not hesitate to use again should I need any other appliance repaired.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review and feedback which I have passed back to the engineer and the team, We are very lucky to have a great teams with in the business and they really do work together to give the best customer service they can.

Posted 2 years ago

“Alex arrived as arranged and expertly conducted a thorough diagnostic on the washing machine. We decided not to proceed with a repair, and Alex advised on the benefits of replacement. A very satisfactory operation.”

Helpful Report

Posted 2 years ago

Thank you for this feedback and the review - this will be passed back to Alex and we do hope that the new appliance you choose gives you many years of great service.

Posted 2 years ago

“Excellent service and very friendly”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review your feedback is really appreciated.

Posted 2 years ago

“Very professional company. Was called an hour before the engineer was due to arrive. Did a very thorough inspection of my washing machine, unfortunately the parts for the repair would have cost more than a new one. Will definitely use them again should I need a repair in the future.”

Helpful Report

Posted 2 years ago

Thank you for the review and the positive feedback - it is very frustrating for a customer when the repair is unable to be completed however it is great when the customer can see that the engineer has done all that is possible to repair, we do hope that your replacement appliance gives you many years of great service.

Posted 2 years ago

“Very good service. Alex explained the issues very clearly and all work done neatly.”

Helpful Report

Posted 2 years ago

Thank you for the review - your feedback will be passed back to Alex - he is one of a great team of field engineers that we are very proud of. - thank you.

Posted 2 years ago

“Phoned and booked for repair of old dishwasher. Didn't have to wait long. Came on time and mended . Very.pleased wuth service.”

Helpful Report

Posted 2 years ago

Thank you for the review and really great feedback.

Posted 2 years ago

“I really like your service and have used you in the past, in general the service is excellent. However some constructive feedback that would get the rating to 5 stars: 1. The online booking system has on each occasion allowed me to book a date and time which is great, but without exception you have then contacted me to confirm the visit for the day after the one implied online. This feels like a policy to encourage bookings with a faster service than you actually can deliver. 2. On this occasion my dishwasher reset itself on the sunday ahead of the engineer visit on the monday, and therefore no repair was required. Whilst I understand that your business model is a flat call out rate, as a returning customer a small gesture on the rate would have been appreciated but wasn't offered. Other than these two points, all excellent!”

Helpful Report

Posted 2 years ago

Good afternoon. Thank you for taking the time to raise this review and give your feedback. We do appreciate and value when a customer reaches out with positive feedback that we can listen too and this will be passed back to the team. in the mean time obviously the labour cost is carried over for 6 months if this intermittent fault returns and you do require us to reattend there would not be a charge. Thank you

Posted 2 years ago

“We could get an appointment very quickly and the engineer gave his advice on what the issue was and roughly what the costs were. This was followed up with a telephone call confirming the costs and if offered an appointment to carry out the repair.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review and the feedback we really do value this.

Posted 2 years ago

“Fantastic Service! Engineer Javid called ahead to advise what time he will be at my property. Arrived on time as promised. He was polite and courteous and got straight to the job in hand. Javid identified the fault, and sought to repair (removed sock which had got stuck from underneath the washing machine drum causing the drum to seize) Javid kept his work station tidy. Javid made final adjustments and just like magic the washing machine was fixed. Please can you pass my thank you to Javid, he is an asset and a good ambassador for your company.”

Helpful Report

Posted 2 years ago

Good afternoon and thank you for this lovely review which has been passed back to Javid. As a family business Glotech are really proud to have just a great team of engineers. - thank you

Posted 2 years ago

“Alex was very professional, efficient and helpful. Thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise the review and offer this feedback for Alex - which has been passed on

Posted 2 years ago

“Alex was very quick and professional, thank you!”

Helpful Report

Posted 2 years ago

Thank you for the review we really appreciate the feedback for Alex.

Posted 2 years ago

“Alex gave excellent service phoning just before arrival, identified the problem, showed me and fixed it. Thank yo”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review and the feedback for Alex -

Posted 2 years ago

“Efficient call handling service and very quick engineer service. They resolved a poor service I experienced with my Care Plan organisation who were useless. I now have a new Heat Pump Tumble Dryer in place of my irreparable condenser dryer. Thanks Glotech for your prompt help.”

Helpful Report

Posted 2 years ago

“Alex was quick and efficient with his service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give your feedback for Alex in this review.

Posted 2 years ago

“Alex was quick and efficient with his service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review for Alex the feedback is really appreciated.

Posted 2 years ago

“Quick efficient response”

Helpful Report

Posted 2 years ago

Thank yo for the feedback we do value these reviews.

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,761 reviews