Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,761 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with both the engineer sent to try and repair the washing machine and his quick analysis of the problem and then not hanging around trying to fix something that was going to be expensive, but explaining my options. As a result, decided to order a replacement machine and also test out the option of getting part of my call-out charge refunded by purchasing a replacement through GloTech. The purchase process and then delivery of the new item was prompt and well managed and the delivery guys phoned me 30 mins before they arrived to confirm the time, which was really great.”

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Posted 2 years ago

“Very quick. On time. Efficient. Very pleased. Will recommend.”

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Posted 2 years ago

“To be honest the visit of the engineer to fix our Bosch washing machine was a disappointment. To cut the story short the diagnostic was - there was no power coming into the appliance. The main power supply/socket was OK. No problem there. So indication was the main power lead is faulty. There were no visible damages to the appliance inside, no water leaks, no burning marks, nothing. Everything looked perfect. The engineer was puzzled by this. His next step would be to change the power supply cable. To me a basic item like a spare power cable should be with the engineer on his visit. I have explained in details what happened to customer services prior booking the engineer’s visit. I also gave the model details etc to the customer services. So I have done my best to help but I am left feeling cheated as payment of almost £95 was taken for nothing. The engineer wasn’t able to tell me what happened or what he things is wrong. To me this is poor service. The engineer turns up in big van and he can’t have a piece of cable on him? It doesn’t make sense to me. I was expecting high quality service for the payment I made. I expected the person to be honest with me. I’m ok to make a payment with no result of fixing the appliance but there was not enough of input in this at all from the company side. There was no possibility to get the power going in because of faulty cable so proper diagnostic couldn’t be made. Which to me means the requested job was not done properly. I’m definitely not going to recommend this services to anybody. So here you go - some constructive criticism here for you from one unsatisfied customer.”

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Posted 2 years ago

“A very professional and friendly visit that resulted in my oven door closing properly again. Highly recommended. Dr John Reed.”

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Posted 2 years ago

“Had a blockage in my washing machine. The engineer was very efficient. Next time I can fit it myself as he should me how to fix the blockage.”

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Posted 2 years ago

“On-time to the dot. Had the necessary parts to hand. The engineer was polite, efficient and helpful in reinstalling the microwave oven.”

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Posted 2 years ago

“Good service but thought the part was expensive”

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Posted 2 years ago

“The process of the getting the engineer out was quite quick. However the original date mon 3rd so called but was told didn’t know if part was in and I’d be contacted that very day , I wasn’t. I had to chase it up every step of the way. Getting the part ordered and communication to us the customer were not the best. I had to do all of the chasing.”

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Posted 2 years ago

“Very good professional service,engineer polite an certainly new his job , would recommend”

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Posted 2 years ago

“1st repair was done, new light bulb and replaced element engineer was prompt and pleasant, the on first use worked for 15 minutes and then the bulb stopped working again and the over stopped heating, tripping the electrical supply, emailed office explained the problem and an engineer came out and now believes the problem is a thermostat and the bulb holder not bulb, also suggested we replace the settings switch as this is stiff! None of these parts are stocked so had to order, and now been told the bulb holder is a discontinued part with no optional replacement which seems strange as it’s a fairly generic item? I also had to chase the office for information once second engineer had left at which point I was told about replacement costs and asked to pay upfront for spares, no appointment has yet been offered to fit so l will review the outcome once completed”

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Posted 2 years ago

“Glotech have a good booking system, we did have a couple of days wait but they arrived on the day. The engineer was polite and helpful. He worked cleanly and left no mess behind and best of all he fixed the dishwasher there and then. Thanks Glotech.”

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Posted 2 years ago

“It was just a switch I turned off my mistake and being disabled I never noticed and still got changed £81:54”

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Posted 2 years ago

“Great service lovely engineer”

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Posted 2 years ago

“Good communication - easy to get in touch, helpful staff, not ‘pushy’. Surprisingly quick call-out and helpful advice on which to base decision whether or not our ageing appliance was worth repairing (not!). Would definitely recommend and/or use again. Thanks”

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Posted 2 years ago

“The AND company cancelled their appointment. They did call in advance to let me know. I managed to get a different company to resolve the issue due to the urgency. Thanks!”

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Posted 2 years ago

“Good service.Fast and Efficient. Thank you”

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Posted 2 years ago

“The repair man was charming and did an excellent job. No mess just great results. Would use Glotech again. Many thanks.”

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Posted 2 years ago

“Javid was fantastic! Really helpful and professional.”

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Posted 2 years ago

“Very easy to book online, got a quick appointment, the engineer came when he was supposed to!! He fixed it on the spot! Easy!!”

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Posted 2 years ago

“Here is the way I feel for your terrible service THIEVES? The job was awfully approached. The appliance never worked from the moment their technician said he had finished till this very moment. I guess he knew he could not get it right but wanted to rip me off, so he went ahead to break my fridge pipe to regas this at a cost. No attempt was made whatsoever for diagnostic tests as I was there watching him all the time. He never opened the inside to examine the condition of the evaporator or condenser. There were no gas leakage stains anywhere around my compressor. The regas was a ploy to take away more money in addition to the callout fee. My bankcard was billed for a job he knew quite well he could not get right and he had not gotten right. He knew I would argue this but quickly said it would take till the next morning for the fridge to cool appreciably - that long for a job finished at 1 pm? Really! What dishonesty! Anyway, it never cooled, and never would cool, he knew this. I left a message to get me refunded as I have been duped, simply put. I decided to open the evaporator chamber to examine myself; behold, this looked broken as can be seen from the photo. But our so-called expert engineer never opened this to confirm its state before ripping me off £160 - an open-day robbery. Inviting them in was like bringing a thief into one's home. These people are terrible - AVOID THEM AT ALL COST or get them to rip you off”

Helpful Report

Posted 2 years ago

Good Afternoon This is not at all the the intention of our team of engineers or the business. I have escalated this for urgent assistance however I have searched our system your email address and it is not coming up, please could you send your details to repairs@glotech.com for a member of the to identify your booking with the property address and postcode, to enable us to see the engineer information, our engineers have to provide details of the repair and once I have your details I can pass this to the engineers Manager for a full investigation. Thank you

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,761 reviews