Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,954 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,954 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the repairman who visited said the part I required was no longer available. Charged me the call out fee and off he went. Felt very undervalued as a customer and probably didn’t fully understand the terms of business. I won’t however be using this service again. I feel if the product isn’t viable to repair the call out charge should be waived, 😠”

Helpful Report

Posted 3 years ago

“Your engineers came out on Thursday this week following my visit earlier to your showroom when I spoke to Josh. After inspecting my built-in fridge freezer they advised me it was "Finished" and I should consider replacing it. Later that day I called into your showrooms again and was seen by Amy. I placed an order for a New Bosch Fridge Freezer and gave Amy a deposit for this order which I understand will be supplied and fitted this coming Thursday, the 1st June While writing this I would mention that I telephoned Glotech last Friday afternoon to confirm that my old units would be taken away and disposed of. The gentleman who answered the phoned spoke to me in a manner I considered abrupt, sharp, and unpleasant and which I found annoying. This was in complete contrast to the very pleasant way I was handled by your two members of staff, Josh and Amy who are both a credit to your Company. I have dealt with Glotech before having purchased my existing fridge/freezer from your company in October 2009.”

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Posted 3 years ago

“So far so good! Your engineer came on time, very polite, did a first class job and of course I am very pleased to get the washing done now. Best regards, Colin Wilson”

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Posted 3 years ago

“I think that the system is a bit of a con as in the majority of cases the cost of repair is more than the cost of a new machine, so you are paying an engineer £90 for doing nothing.”

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Posted 3 years ago

“Easy to book an appointment. (Within the week ) Friendly staff on the phone and the engineer. Problem solved ! Well done Glotech . Would recommend.”

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Posted 3 years ago

“Repairs to washing machine workman was nice and polite and done the job and fixed the ploblem with no fuss no mess PERFECT”

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Posted 3 years ago

“Five star service throughout from booking to technician's visit and completion. Staff very pleasant to deal with and fair price for the work. No hesitation in recommending. Thank you. Peter Perry, High Laver.”

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Posted 3 years ago

“Very appreciated good service thank you x”

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Posted 3 years ago

“Efficient, polite and explained what was wrong with the appliance if problem occured again.”

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Posted 3 years ago

“Good overall”

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Posted 3 years ago

“Very pleased with the service that I was given nice and friendly mechanic very polite would definitely recommend this company 10-10 can’t get no better then that 👍”

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Posted 3 years ago

“Texted me with an arrival time which was spot on. Efficient and was able to diagnose and then repair the fault immediately. Very impressed!”

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Posted 3 years ago

“Although nothing was found to be wrong with my washing machine, it’s now working better than it was before, so I was pleased with the service”

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Posted 3 years ago

“Engineer called half an hour before he arrived. He was polite, friendly and knowledgeable. Took him about 20 to diagnose that the tablet dispenser on my dishwasher was faulty and tripping the electrics and needed replacing. The company sourced the part within a few days and the engineer returned to fit it a couple of days later once I had agreed on a date with the office. I wasn't charged labour for the follow-up visit and (after checking) the price charged for the part was the same as I could have bought myself online. Good service.”

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Posted 3 years ago

“..very efficient and knowledgeable engineer. Friendly and polite. Work carried out quickly and effectively.”

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Posted 3 years ago

“Chap who came I will give full marks for professionalism.”

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Posted 3 years ago

“Very efficient service.”

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Posted 3 years ago

“Engineer spent hours on the machine before he left he told me the machine is useable I’ve changed the brushes although the motor needs replacing, Next day I turned on a wash before I left out, & to know it had started leaking all over the kitchen floor, and the motor went with a burning smoke smell? If my daughter wasn’t home, my home would have been on fire! Not happy with glotech will ring to register a complaint”

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Posted 3 years ago

“Quite expensive service just to find out the appliance required part is no longer available. Call out fee included all repair labour that was not meeded”

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Posted 3 years ago

“I phoned the Dereham office on 13/5/23 explained the heating element in my fan oven had gone - job booked for 16/5/23. I offered the lady I spoke to the part number that their Essex office had used when they repaired my oven in 2021. But she said she would source that. They contacted me on 15/5/23 for payment I mentioned the heater element, they reacted as though I had never told them about it. Said they would have to order part and repair was moved to 18/5/23. On 16/5/23 I had a call from their head office to say their engineer was out of area on 18/5/23 and then on 2 weeks holiday. I asked them to contact Essex office who had repaired same problem back in 2021. They came back to me to say no-one was available so I cancelled repair. Why when they spoke to me on 15/5/23 did they move the repair to 18/5/23 knowing the engineer was out of area. I cannot believe that the lady in the Dereham office taking bookings for repairs would not know that the engineer was out of area and then on holiday.”

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Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,954 reviews