Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,761 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our engineer, Gavin, was absolutely amazing. Very polite, professional and knowledgeable. He went into a lot of detail about the nature of the problem and technical aspects of the washer dryer we have. We had a piece of jewellery stuck behind the drum. He managed to somehow get it out even though it looked like an impossible job. He left us with priceless advice too on how to look after washer dryer. Brilliant service, GloTech! Thank you!”

Helpful Report

Posted 2 years ago

“I called the company gave them my machine no - they offered to send a technican having heard the problems. He arrived angry irritable and did not even turn the machine on - just said it couldn't be mended - when I asked to call the company with him after his 3 minute visit he refused and just left - the company then did not reply to my complaint and sent threatening letters and a collection agency. This is one of the worst experiences I have had - and I've had many good ones. Never use this unpleasant and unethical company.”

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Posted 2 years ago

“Very disappointed. You twice confirmed bookings. I called the engineer to try to change the first and they had no record. The same company was confirmed for the second booking and they contacted me to say they couldn’t do. I expected you to contact me with an alternative but nothing. Why on earth would you confirm bookings until you are sure of them? Won’t be using you again or recommending you to others.”

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Posted 2 years ago

“A Very prompt service .”

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Posted 2 years ago

“Prompt service, good communication. Would recommend despite the appliance not worth mending!”

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Posted 2 years ago

“The engineer was very knowledgeable about the washing machine and identified the problem immediately. Very professional and helpful in his advice.”

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Posted 2 years ago

“Fridge-freezer is not repairable. £105 is a lot of money to be told this as we were hoping something could be done to put our appliance back in action. This would have probably justified your charges. Booking the call-out online was quite easy to do and Your Glotech engineer was efficient and quickly assessed the problem but my vet would charge less for a call-out! There should be a basic call-out fee with potential labour charges added only at the point of payment. Will be looking elsewhere for a cheaper option in future.”

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Posted 2 years ago

“Quick to come to us, and very tidy. Everything seems to be ok at the moment.”

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Posted 2 years ago

“Excellent service from start to finish. Thank you”

Helpful Report

Posted 2 years ago

“Engineer was in my house for 5 minutes, informed me that the drum was buckled in my machine, gave me a long list of parts that need to be replaced. When I asked how he knew all of those parts needed replacing as he had only opened the door, he informed me that it is a standard list of parts to replace. Informed me that I would receive a quote from the office, which I did for over £1200 worth of parts with long lead times. Very much felt like, they want the call out fee of £117, then provide a ridiculous quote which they know you will not accept, brand new Miele has only cost me £900. Really felt like the engineer couldn’t get away quick enough, the only tools he brought in to my house, was the card payment machine. Would certainly not use again for any appliance.”

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Posted 2 years ago

“Attended next day with the right part and fitted quickly and without fuss.”

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Posted 2 years ago

Thank you for the review we appreciate the feedback.

Posted 2 years ago

“Adam was prompt, professional and helpful. Sadly couldn’t mend our aged fridge/freezer cost effectively. Thanks - would use again. Kate”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review for Adam which we will pass back to him, It is indeed a difficult situation when our appliances are beyond repair, thank you and we do hope that your replacement appliance offers you great service.

Posted 2 years ago

“Gavin from Glotech was professional and friendly and fixed our dryer in minutes . He also gave us advice on how to avoid the problem in future. Excellent job”

Helpful Report

Posted 2 years ago

Thank you for the review your feedback which is really appreciated has been passed to Gavin.

Posted 2 years ago

“27th January 2023 Glotech service engineer came to see hotpoint cooker and was here for approx 25 minutes. I was told that it required a new motherboard and would cost around £273. I was advised to take to an electrician who found the element was not working a £30 part available on the internet. This was replaced in 20 minutes by the electrician. Thus I was charged for the engineer's visit £93.54. £93.54 0f wasted cash and still did not get a correct diagnosis. Confused and upset that we could be treated with very poor professionalism.......”

Helpful Report

Posted 2 years ago

Good Morning It is disappointing to read this and wondering if you reached out in January when this occurred? Please could you email your details to repairs@glotech.com so that this can be fully investigated by the customer service team against the engineers notes and they can respond fully to your complaint - Thank you

Posted 2 years ago

“The engineer couldn't fix it properly. He thought cleaning the filter will solve the problems. He did it and left without ensuring that machine actually should run the full cycle without any problems. Annoyingly, the next appointment to fix the same problem was given a week later. I paid nearly £81 and he thought the problem is solved in 2 min and left!”

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Posted 2 years ago

“Jarvid was very efficient and professional overall, fixing the problem with no issues.”

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(Alx) - Posted 2 years ago

Thank you for the review The engineers really appreciate the feedback.

Posted 2 years ago

“arrived on time well pleased”

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Posted 2 years ago

Thank you for the review we really appreciate the feedback.

Posted 2 years ago

“Javid was polite efficient and fixed my dishwasher really quickly. Highly recommend”

Helpful Report

(Alx) - Posted 2 years ago

Thank you for the review your feedback for Javid is really appreciated.

Posted 2 years ago

“Lovely gent fixed my microwave really didn’t want the hastle of replacing it”

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Posted 2 years ago

“Great friendly and efficient”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,761 reviews