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Glotech Repairs Reviews

4.2 Rating 4,595 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,595 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The second engineer was excellent, he arrived correctly kitted out with a mask, explained exactly what he was doing and completed the job quickly and efficiently. The downside was the first engineer who attended the previous week, didn't wear a mask, asked for the wifi password to get online (really? - and certainly not provided) and then proceeded to sit down in the hall to get a phone signal and started sneezing. Maybe he hadn't heard of COVID.”

Posted 2 years ago

“Engineer established that oven element heated up. However I found later that with knob set to 220°C the oven took 20 minutes to reach 160°C. I then switched off the oven as it was not going to be useable.”

Posted 3 years ago

“The repair unfortunately hasn't fixed the issue. As it is situated in our garage we were told this is below recommended temp conditions and therefore another call out would be chargeable. The freezer has been in the garage for 4 years without any issues previously. For environmental and cost reasons I thought a repair would make sense but this experience suggests I should buy a replacement in future. I didn't communicate with Glotech using any of the methods below. I set up an online appointment.”

Posted 3 years ago

“Have had to call the engineer back as the same fault is occurring. I left a message on the answerphone but no one rang me back. Have now rung again and have an appointment booked.”

Posted 3 years ago

“repairs were ok . just object to paying for each item when it is repaired on the same day and time”

Posted 3 years ago

“Even though they were unable to repair my washing machine, they did reduce the call out charge a little.”

Posted 3 years ago

“I would give 5 stars for the technician. However, the person I dealt with at your call centre was a big disappointment. Didn't want to understand the emergency of my issue,wouldn't put the call through to a more senior member of the team and she was on the verge of being rude.”

Posted 3 years ago

“There was some confusion about the appointment: I booked online and a day or two later received a phone call to say that they were having to postpone it and offered me a slot between 8.00 and 1.00 several days later, which I accepted. This was followed up by a confirmation email saying it would be any time during the day. As it happened, this was OK for me but it might not have been. And then we would have been back to square 1 again. It does seem that there is a bit of the right hand not knowing what the left is doing. However, when the engineer arrived he sorted the problem quickly and efficiently. However, he did not wear a mask, which I think anyone whose work takes them into many different houses ought to do as a matter of course.”

Posted 3 years ago

“Technician came with us half an hour just told us what he thought was the problem. Told us what the parts would cost.Advised it would be better to buy a new Machine .We can't afford to buy at the minute.Do you have any payment Plans.Thanks.We paid out with no result.”

Posted 3 years ago

“We are following the advice of your technician and replacing the machine as the same problem recurred soon after he left.”

Posted 3 years ago

“As I have a top loading washing machine were unable to help me but I did appreciate the prompt phonecall to let me know this,rather than sending an engineer to call”

Posted 3 years ago

“I have been informed the item is unrepairable, so am looking to replace it now.”

Posted 3 years ago

“Probably better than some, but lacking efficiency, value-for-money and a certain degree of honesty. Friday:Informed Glotech that the heating element on our dishwasher needed replacing, and gave model No. etc. Booking appointment for Monday Monday: received call saying that they couldn't send an engineer till Wednesday. Wednesday: Engineer called, confirmed that the heating element needed replacing, would need ordering and took £70+ for call out. Thursday: call from Glotech asking for £80 for heating element (2 days delivery) 7 days later: I called Glotech and was told the element would be sent in 2 days. Monday: call from Glotech saying engineer would arrive Wednesday Wednesday: engineer arrived with wrong part - was told that the right part was in stock, would be cheaper and would be delivered by Friday (obviously Glotech pocketed the difference!) Monday: Glotech called to book engineer for Wednesday Wednesday: Engineer called and fixed dishwasher. Conclusions: Although all staff were friendly, no-one really seemed to know what they were doing despite being told of the problem on day one! Taking £150+ from customers before any work is done, leads to mis-trust and impatience. For a company that claims problems will be sorted as quickly as possible, being without a dishwasher for weeks, for my wife and I, as a disabled couple, was extremely inconvenient. Obviously some dishonesty about delivery and price have added to my distrust of this service.”

Posted 3 years ago

“1. First visit good with engineer polite informative and competent. 2. When probem repeated, booked return online but no visit took plase. I am assuming coronavirus was the problem”

Posted 4 years ago

“Nothing to review at the moment. Engineer said that cost of repair would be more than cost of a new machine. He recommended Bosch WAJ 24006GB. We have ordered this from you and are waiting to be notified of date for delivery and installation. Will review that work in due course. Rating above given just to satisfy the app.”

Posted 4 years ago

“First in Google search results for fridge repair!”

Posted 4 years ago

“Rather slow in attaining the spare part then a further delay in getting to fit it ,.However the engineer was very pleasent and efficient when he Called on Monday on schedule.”

Posted 6 years ago

“Never phoned back to give price on part that was needed”

Posted 6 years ago

“Engineer was on time knowledgable and obviously experienced. Unfortunately my appliance could not be repaired so I paid the fee for a short consultation. I appreciate I had to pay for callout and 15/20mins of engineers time but would have felt happier if there had been some small reduction of the fee in these instances.”

Posted 6 years ago

“The repair man came as planned but we are still waiting for the spare part which is vital as our frig door does not shut and we are losing energy plus food.”

Posted 6 years ago

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Glotech Repairs is rated 4.2 based on 4,595 reviews