Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Glotech Repairs Reviews

4.2 Rating 4,591 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,591 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No repair of wine cooler - told me they are rarely repairable but not told that beforehand. Charged £99 for call out for nothing. Complete waste of money.”

Posted 10 months ago

“This felt like a total scam. £90 to tell me in 5 minutes that the fridge was broken and the ACTUAL repair cost was going to be way more than just buying a new fridge. The parts list shown to me is so expensive that virtually any repair would be a waste of time compared to just buying a new product. Felt sick afterwards having been scammed.”

Posted 10 months ago

“Repair person came, and I advised how to park and waited an hour. When I called the office I was told they just left the appointment as they couldn’t find parking. Left with broken washing machine.”

Posted 10 months ago

“Local engineer didn't arrive. He said Glotech hadn't given him any details.”

Posted 10 months ago

“I booked an appointment to have my freezer checked. Minor point here - the default cost shown should include VAT, rather than have that as an option. The freezer appeared to recover, so I cancelled the appointment. The fact that I'm receiving emails as though the appointment happened indicates there is a problem with their record keeping.”

Posted 10 months ago

“Booked on line, received confirmation of booking. Waited in on the date due, no calls/emails or contact. No one came so called their office and was told that the booking was handed over to another company and so not glotech, they could not help and said to contact the 3rd party company they arranged..”

Posted 10 months ago

Good morning, If we do not have an engineer available in the area you have requested we will match you with a Local Engineer who we have worked with we do explain this in the website and if on the phone the customer service team would explain if this was the case. we are sorry if this did not work for you on this occasion thank you for the feedback.

Posted 10 months ago

“did not turn up on time and even the company could not raise the engineer ended up cancelling them and getting a reliable engineer who turned up on time and did the job definately would not recommend them for anything complete waste of timei”

Posted 10 months ago

Good morning we apologise for any communication issues which meant that your booking could not proceed. Obviously any engineer issues regarding reliability for our customers are dealt with directly and investigated by the engineering manager . Thank you for the feedback , we wish you well.

Posted 10 months ago

“There is no integration between glotech and the provider. Supposedly the provider called me and then cancelled my appointment as I didn't answer. I didn't receive a message, I didn't get any email and I certainly didn't get an update from Glotech. When I called on the day to find out when they were coming (as I didn't know that had cancelled) I got a quite rude customer service rep who was very nonchalant about the fact I took a day off to wait for the washing machine repair. When I asked if there was any way to ask for them to next time message first as with my work I can't take calls during work hours she said it wasn't up to her to do that, it was up to the provider. No additional assistance, no integration of the system. I don't really see the point at this stage using Glotech as it was just a barrier to the provider rather than an assistance to make the party easier.”

Posted 10 months ago

“Samsung cooker...make etc put on form TO BOOK APPPOINTMENT. Man came .....cooker discontinued....could have been checked by Glotech BEFORE attending etc., only 7 yrs old Samsung..... Glotech charged £99+ for the 10ins in my flat. Disgusting....I'm a Pensioner.....hang your heads, Glotech....... Disgraceful.”

Posted 10 months ago

“Poor communication - Delayed service. Would NOT recommend.”

Posted 10 months ago

Thank you for taking the time to share your experience with Glotech Repairs. Your review is not verified and I am unable to confirm the details for your booking to investigate We appreciate your honest feedback and we apologize for the poor communication and delayed service you experienced. We have always strived to ensure our customers have the best experience possible, and we understand how frustrating it can be when that doesn't happen. Please could you email the customer service team repairs@glotech.com with all of your details Can you tell us more about the communication and delay that you experienced? We want to make sure that any issues like this don't happen again.

Posted 10 months ago

“Although the company was quick to get an Engineer out to us to diagnose the issue and take our money for the work and the required part. Unfortunately they were absolutely shocking in finishing the job. Changed appointments 5 times on us. Being told the part was in then not in with another change of appointment. Really disappointing service to be honest.”

Posted 10 months ago

Thank you for the feedback Mr Brown We are truly sorry for the disappointing service that you have appear to have encountered, especially about the changed appointments and being told that the part was in when it wasn't. We understand how frustrating this experience must have been and we appreciate you taking the time to let us know about it. Please could you email the customer service team repairs@glotech.com for the team to investigate fully as this is not at all the experience Glotech aim to provide Thank you

Posted 10 months ago

“I am looking at Reviews,and amazed to see there is no action or comments from Glotech about 1*2* reviews.They only replied to 4*5*. Do they really care to improve their service ? I have recently ask them for service and will be posting the horrible way they provide service.”

Posted 10 months ago

I am sorry that due to staff shortages / illness in the office we have been unable to dedicate a person for the reviews to have investigations further than acknowledgements of the feedback for these type of reviews prior to replying to the full reviews. If a complaint is sent to the customer service team repairs@glotech.com it will be reviewed fully by the team in office as part of the normal daily procedures and would not be missed in this way. The reviews page is not looked at for individual feedback and investigations as we would anticipate a customer reaching out to the team and if necessary the customer service manager. I do hope this assists your query Thank you

Posted 10 months ago

“Do not book them ,they are just a scam i booked for repair and the man didn’t even look at it and asked for £90 and said the same thing we already told him that drum is making noise.Highly unprofessional and scam ,ripe off site.”

Posted 10 months ago

Good afternoon, looking at the notes on your booking which you made on the webb the fault was noted as "making a loud noise". When the engineer attended who is trained and experienced he was able to quickly deduce that the Bearings had gone, the seal had perished and a new heater was required on his report the cost of these against your appliance would make this uneconomical for you to repair, we feel that it is very unfair for you to review stating as you have when actually your appliance was in a very poor condition and this is not the fault of the engineer or the business. Had the engineer been able to address the possible fault from your description then he would have done so . Our pricing is clear and the cost of an experienced engineer attending is clearly given to all customers. Thank you we wish you well.

Posted 10 months ago

“Didn’t even open the machine, not even 5 minutes, still not convinced the problem is the drum. I would have felt more assured if the top of the machine was taken off so as I could have seen the issue. £89 and a couple of minutes later and still not fixed.”

Posted 10 months ago

Good afternoon. the engineer attended a reported fault of "Fault:Very noisy when spinning, possibly needs a new belt." however our experienced engineer was able to diagnose quickly that it was not the belt but was indeed the Drum which needed replacing. Due to the cost of this you chose not to proceed as it was uneconomical this was on the 7th June on the 8th June our team contacted you as a followup and you informed them that you had already replaced the appliance. We wonder if you were not confident with the diagnosis why would you not get a second opinion either from us or from a third party. It is always very frustrating that an appliance cannot be economically repaired whoever the appliance condition is not the fault of Glotech or the engineer. the engineer cost of travelling and attending still have to be covered and had you wanted to proceed after paying for the parts required there would have been no additional labour cost its just that the drum assembly, heater and seal required did not make it economical for you to continue. We do therefore feel this review is unjust in the circumstances, however wish you well. Thank you

Posted 10 months ago

“I would definitely not use this company again. I paid them a call out charge each for 3 appliances and only one appliance was fixed. I was advised by GloTech that my fridge freezer needed to be re-gassed and on the day I had to sign a disclaimer in case it didn't work. Fortunately, it did work and I was therefore under the impression that I was covered if it broke again. Approximately 2 months later, it stopped working and when I called them to let them know they said I wasn't covered. They said that because I had signed the disclaimer it meant they did not have to repair my appliance. I disagreed saying that the disclaimer was only relevant on the actual day they initially repaired the fridge freezer but they never came back to me. So I lost approx £200 and now have to buy a new fridge freezer. I was also advised by their engineer Ben that I needed a new part for my dishwasher so in good faith I paid for the part. However, when he came to fit it, the dishwasher did not work and Ben advised that it wasn't the part I had paid for at fault. He told me he had called the office and they said they would give me a refund but when I hadn't heard from them I contacted them to ask for my refund. They simply said that Ben should not have told me this and that the part was non-refundable to me, even though I had paid for it on the advice of the engineer. In total I spent approx £400 in call out charges and parts and all to no avail. The company have never responded to any of my emails just choosing to ignore them. They pride themselves on a family run business but I think they are robbing customers left, right and centre and then not responding to any questions they cannot answer. I am definitely going to report them to the Trading Standards Committee but in the meantime I would warn anyone who is thinking of using them, not to. If I could give them no stars, I would.”

Posted 10 months ago

Thank you for taking the time to give feedback, I do hope that you have also emailed to the customer service team and Bens team at Glotech Essex would have been able to reply fully for you. This is not the review site for Glotech Essex however I have reached out to them for some feedback which is as follows Three appliances, Fridge freezer oven and dishwasher. The Fridge freezer and oven have both been repaired. The Dishwasher had a cosmetic part which was a special order which you were made fully aware of at the time of order, and other parts ordered for this appliance. The Dishwasher was attended several times however there were installation issues which you needed to get rectified for the appliance repairs access to be made as this has not been actioned the engineers have attended on several occasions at no extra cost to yourself pending this action to rectify the issues and been unable to do so . From the last visit the machine was classed as Beyond Economic Repair however the cosmetic part which was ordered 6 months ago was not returnable / refundable as you were aware. There would seem to be no justification for a refund to you as the engineer team have done all they could to resolve the situation with you and this we understand may be cause for frustration however we do feel that this is an unfair review. All engineer reports and information are available directly should trading standards wish to follow up with the team regarding your report to them. I have been assured that there have been several phone conversation and the outcome has been a fully explained to you on several occasions. We wish you well and Ben and the Team at Glotech Essex are disappointed the situation was unable to be resolved.

Posted 10 months ago

“Your engineer after looking in the fridge with a torch told me , there was a blockage somewhere, on ringing curry's helpline because I realised it still had a warranty they told me it only needed defrosting! Which solved the problem..so I really feel let down pay£90 for someone to come and not really no anything about the appliance..”

Posted 10 months ago

Thank you so much Tracy for letting us know about your experience with Glotech Repairs. We always welcome feedback from our customers so that we can constantly improve our service. We are very sorry to hear that your engineer wasn't able to identify the root cause of the issue and felt that this was a waste of your time and money. The team will investigate with the engineer however we are pleased to note that you were covered with your warranty and indeed if the engineer had gone any further it would have voided your warranty . We really do value your feedback and thank you for taking the time to share it with us.

Posted 10 months ago

“Booked repair which was not done , sent another company out to do the job charged us £89.94 which is more than the stated £74.95 . To top it off they Could not repair the dryer and told us the part was nearly £200 . I would avoid at all costs , disappointing, feel totally ripped off”

Posted 10 months ago

It is disappointing when someone feels that all of the information on booking via the website or on the phone is not transparent enough to give all of the details you required however we do feel that the information regarding bookings is clearly provided. In regards to the part the engineer recommended a part which is not available from stock and would need ordering we are sorry that the price of the part made this appliance beyond economical repair for you however with out attending the engineer cannot confirm some details. we wish you well and thank you for the feedback.

Posted 10 months ago

“My washing machine needed a heat sensor a week ago, which I told them was the problem, told me could get in a couple of days and 6 days later after numerous phone calls, I still do not have my machine repaired but quick enough to take my money for call out which was over £120.00 including the part (£20 approx). I could buy one of these off the internet for £20.00 and get the next day but Glotech cannot. Last night I got a phone call at 5.30pm from an engineer saying was coming at 7am but I said I could not do that and phoned Glotech and now don't know when will come to fix it. They advertise "they take the stress out of getting your appliance repairs" but actually is anything but. I work for a medium sized appliance/kitchen company and my company would not treat customers like this. It is not the first time I have had an issue with this company regarding repairs and is anything but efficient and easy. My wife is partially disabled and has a skin allergy so has to wear clean clothes every day, so can imagine how much washing I have after over a week, and I also have to do things to help her at certain times, hence the need to have a time slot that is convenient, but still NO machine! The customer service staff don't actually care and am sure would be different if was there appliance that was broken.”

Posted 10 months ago

“Contacted Glotech for a repair to my cooker I told them what was faulty and gave them model number the repairman came to my home he looked in oven told me it wanted a new part and that they couldn’t get the part and charged me£99.45 pence only in my home 5 minutes and taking money off a old age pensioner disgusting”

Posted 10 months ago

“Glotech cancelled my appointment without telling me. I waited in all afternoon and did not get a satisfactory response when I called to find out where the engineer was. Extremely poor service.”

Posted 11 months ago

Please confirm your details to repairs@glotech.com and the customer service team can investigate why you were not notified as this would be really unusual text and emails are sent via the system and recorded. thank you for the feedback and we are sorry that your experience was not as expected. Thank you

Posted 10 months ago

«
1
2
...
4
5
6
7
8
»

Glotech Repairs is rated 4.2 based on 4,591 reviews