My washing machine needed a heat sensor a week ago, which I told them was the problem, told me could get in a couple of days and 6 days later after numerous phone calls, I still do not have my machine repaired but quick enough to take my money for call out which was over £120.00 including the part (£20 approx). I could buy one of these off the internet for £20.00 and get the next day but Glotech cannot. Last night I got a phone call at 5.30pm from an engineer saying was coming at 7am but I said I could not do that and phoned Glotech and now don't know when will come to fix it. They advertise "they take the stress out of getting your appliance repairs" but actually is anything but. I work for a medium sized appliance/kitchen company and my company would not treat customers like this. It is not the first time I have had an issue with this company regarding repairs and is anything but efficient and easy. My wife is partially disabled and has a skin allergy so has to wear clean clothes every day, so can imagine how much washing I have after over a week, and I also have to do things to help her at certain times, hence the need to have a time slot that is convenient, but still NO machine! The customer service staff don't actually care and am sure would be different if was there appliance that was broken.