Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,757 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,757 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called to have my American fridge freezer repaired was told he'd be out on the 5th of July they then cancelled and they didn't show up until the 15th was told the lining in the fridge door was broken and they ordered new lining , was advised on the 17th of July the part was on it's way it n never arrived? Called them as they definitely won't call you and was advised it would be here the 19th of August that day came and went so again called them was advised it would be the 28th of August again never arrived so called them again only to be told there's no new date and I had to just wait ? So nearly two months waiting for my fridge to be repaired looked at the T%C,S only to find that if they can't fix your product they basically keep your money but because you tick the T%C,S you have absolutely no come back and believe me the customer service person will tell you this over and over again!! This is a really really nice little scam they have going on and all legal and above board because of their T%C,S... DON'T TOUCH THIS COMPANY YOU HAVE BEEN WARNED!!”

Helpful Report

Posted 7 months ago

“Excellent service - Kingston the engineer who came out to my Bosch Washer Dryer delivered a first class service. He called me to let me know he was on his way. It required a new part - Kingston ordered same. However when he came out to fit the part he managed to fix it and my washer dryer no longer required the new part and I was timely issued with a refund. They are an honest professional company and their charges are fair. There is good all round transparent communication between customer, Call Centre/Customer Services Department and engineer. Would highly recommend this Company and ther services it provides”

Helpful Report

Posted 7 months ago

“I wouldn’t even give you 1 star! Didn’t turn up & expected me to be available on Friday.I too work! Had to pay you in full in order to make an appointment & then you tell me it’ll be 3-5 working days before you reimburse me my money!! My sister in law was at my house when I took the call & she said ‘What’s the firm’ & guess what it was your company!! You take peoples money under false pretences & I’m going to make sure people know about how you run your business.I’ve since taken a look at your reviews & I see I’m not on my own,looks like you have a habit of taking peoples money & not turning up when you should.”

Helpful Report

Posted 7 months ago

“Fridge repair was booked for today between 8-5pm. I rang at 4pm and was told they would be there at 5pm. Rang back after 5pm to be told to chase the repair person myself. Absolutely useless company, don’t use for repairs!”

Helpful Report

Posted 7 months ago

“I’d love to tell you about the service but 2 weeks in a row they failed to show up poor excuses included ‘we will send you a better engineer that knows those machines next week’ and ‘we didn’t schedule enough time for the engineer today’. Just offered to rebook despite the inconvenience we had suffered. Wouldn’t attempt to use. Steer clear unless you have time to waste.”

Helpful Report

Posted 7 months ago

“Excellent service. Came out and managed to solve the issue I had with my tumble dryer.”

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Posted 7 months ago

“I was very pleased with the Glotech service. All throughout communication was clear and prompt, and both the engineers that attended our house were polite, friendly and efficient, and fixed the issue with our Miele dishwasher. Would definitely use Glotech again.”

Helpful Report

Posted 7 months ago

“Professional skills, excellent service, friendly team. The quickly way to founded and sort out the issue with my washing machine Bosch win the gold medal for the engineers at professional level . I am really impressed with extremely short time to get a quote from Glotech Repairs and gets sort out the problem. Many thanks”

Helpful Report

Posted 7 months ago

“So happy with the service we received from Glotech. From start to finish the repair was done quickly and efficiently with a terrific friendly engineer. I would not hesitate to contact them again in the future needsbe. Thanks Jane Leach”

Helpful Report

Posted 7 months ago

“DO NOT !!! Use this company they came out to look at my washing machine which was leaking charged me £100 and told me it was unrepairable I rang the manufacturer of the machine to complain as it wasn’t that old they sent engineer out and all it needed was a new drawer. Went back to glotec to complain they said send us a report so I forwarded a copy of email from hailer but they wouldn’t accept that they wanted an official report (whatever that is) it was clear they were not going to accept responsibility and refund my money so I let it go will never use them again and would not recommend”

Helpful Report

Posted 7 months ago

“Reliable and prompt with time. Quick to repair. Clean and tidy”

Helpful Report

Posted 7 months ago

“Rip off. Beware! Easiest £125 made by anyone. The fridge engineer spent about 4 minutes with my broken fridge. Didn’t do anything. His only advice at the end was to turn off the appliance for 48 hours.”

Helpful Report

Posted 7 months ago

“Quick. Reliable. Trustworthy and good value for money. My first point of call every time.”

Helpful Report

Posted 7 months ago

“Had a repair done on the advise of glotech engineer on my Bosch machine in May 24. Machine not draining. Got a quote for repair and advice on the best way forward. 3 months after repair, same problem. Review by the engineer gave another quote for £738. One wonders the professional experience of the first assessor and the sort of repair carried out. Best to seek second opinion with their engineer. Will not be patronising Glotech in a hurry!”

Helpful Report

Posted 8 months ago

“Your telephone staff very polite but due to your company policy not much help she want to pay £120.00 for the repair service person to come and look Sorry but not much help the door seal is broken its freezing up in the lower door area That would mean 2 visits minimum So why couldn’t i speak and get some approximate cost guide”

Helpful Report

Posted 8 months ago

“Really helpful and knowledgeable!”

Helpful Report

Posted 8 months ago

“Do not use this company for repairs - they take your money upfront so you are stuck with them. For a company operating in the 21st century they don't understand the concept of a courier service. Our dishwasher is now an experiment for all sorts of growing bacteria. I hope I live to see the repair carried out.”

Helpful Report

Posted 8 months ago

“They didn’t bother to turn up or have the good manners to ring and say they weren’t coming. Rubbish or rather non existent customer service. I’ve booked a different firm for tomorrow”

Helpful Report

Posted 8 months ago

“Did not reply to calls after failed to repair could not get part wanted to sell me new machine. Strange went on line got parts in 48 hours. Still waiting for reply to my phone calls”

Helpful Report

Posted 8 months ago

“Danger in the small print with Glotech Danger in the small print with Glotech. DANGER. DO NOT USE Glotech for older appliances. Heres why. I have an expensive and brilliant old Falcon cooker. I paid Glotech £100 + any parts to fix it. Glotech know exactly which parts to replace. Glotech said they cant get the parts. Old parts are available...just not through Glotech. Glotech policy is not to provide part numbers for appliance they cant fix. Grrrr. The question is, are the parts actually obsolete or simply that Glotech lost their Falcon authorised repair status? Makes me wonder. Should may you find another supplier? You dont need the trouble. Has Glotech lost their Falcon authorisation? Thats why they cant give out the part numbers? Do Glotech buy all their parts on the grey market? Who knows? I'll phone Falcon. In themeantime, for quality old appliences. do not use Glotech. Actually their reviews are dropping...Is Glotech in trouble? Does that mean all their warranties are useless. You can do better, Go elswhere.”

Helpful Report

Posted 8 months ago

Glotech Repairs is rated 4.1 based on 4,757 reviews