Login
Start Free Trial Are you a business?? Click Here

Glotech Repairs Reviews

4.1 Rating 4,759 Reviews
78 %
of reviewers recommend Glotech Repairs
4.1
Based on 4,759 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sorted out the problem quickly and left no mess. Pleasant personable technicians went above and beyond as I was on crutches. I would use them again and recommend them to others.
Helpful Report
Posted 1 year ago
Turned up on time. Engineer was friendly. Completed the job and left. Dishwasher now working. Would use this company again.
Helpful Report
Posted 1 year ago
I am completely confused by the phone calls and emails I received. The job was done as my first email with you. However I was told that the credit card did not go through, The second time I was approached by you I elected to go for the dearer option of £129 as I had not been told that with the £89 I had to keep on paying every month. The second time I had an email from you to phone you as I was told that you had no idea as to why I had got in touch. Having decided to go for the dearer option I then find that the first charge of £89 has been taken from my account, which I had been told you could not take. I despair.
Helpful Report
Posted 1 year ago
Excellent communication and service.
Helpful Report
Posted 1 year ago
The engineer turned up and took the model number of the machine and said as the machine was more than 5 years old parts would be very expensive, and thats if they could get them. So it cost £95 to be told get a new machine if your appliance is over 5 years old. Would be good if they told you that on the appointment stage you could then put the money directly to a new machine.
Helpful Report
Posted 1 year ago
Excellent service, very professional. Technician arrived on time. Checked the appliance, ordered the part. Part arrived within 48 hrs and in less than a week our ice dispenser is working again. The contact with the company itself was prompt and efficient. Geotech repaired an delivered as promised. Service with no fuss - exactly what’s “written on the tin”. Thank you
Helpful Report
Posted 1 year ago
I had a washer-dryer that gave up. A Glotech engineer came in for 5 minutes and after having a look said I will be contacted about the next step. After not hearing back from anyone for a few days I phoned Glotech to find out that, as they can't locate the part, they won't be able to repair my appliance. In this situation, I was expecting to receive a refund of the whole or part of the £99 'repair' charge but was told that it was non-refundable. Not a business model I would trust in the future.
Helpful Report
Posted 1 year ago
Both technicians arrived on time, where knowledgable about the appliance, diagnosed the fault and undertook the repair quickly once the part was available. Also suggested a long term solution to prevent issue occurring again in future. Would certainly use Glotech again.
Helpful Report
Posted 1 year ago
What a great service by George, called hour before to say on his way, delivered and fitted dryer with ease.Explained all functions, polite and efficient. Will recommend to friends & family.
Helpful Report
Posted 1 year ago
Arrived on time. Nice guy. Sorted the problem straight away. Very happy with service.
Helpful Report
Posted 1 year ago
Unfortunately this time around, the repair did not meet my expectations, the fault remained after the engineer left believing the issue was resolved. The engineer noted a future replacement of parts, namely the motor and the drum amounting to a cost of £800, with that in mind I bought a band new replacement washing machine at £430. Glotech is still a go to business for washing machine issues, my low rating is only because the fault remained but I would recommend Glotech to anyone for clear honest and professional service. The engineer has excellent knowledge and gave sound information, it was the reason I chose to replace the machine rather drag him back. at a rescheduled time.
Helpful Report
Posted 1 year ago
Excellent service. Professionally handled. Phoned to confirm arrival time at my property. Arrived as promised. Explained everything from the payment to the service being carried out. Honest assessment carried out and spoke in plain terms. Turns out issue was not as bad as expected and only did what repairs were actually needed. In this case no new belt. Belt just needed refitting. Tumble dryer was tested and checked over before engineer left. Will definitely use Glotech again 100%.
Helpful Report
Posted 1 year ago
DO NOT USE THIS COMPANY! This is the second time I have an issue with this company, took a week to get a heat sensor for my washing machine a few months ago and today told me after 3 days they cannot come and look at my faulty fridge because they cannot get parts even though is only a couple of years old. This F/F is readily available so I do not get what there problem is. I will never use them again as they do not take the stress out of any repair and will certainly never go to them for a replacement kitchen quote. I work in a multi-million appliance industry business and would NEVER treat a customer like they have me on now two occasions. They are everything but what they say and advertise they are!
Helpful Report
Posted 1 year ago
Alex was really helpful and described the issue well and gave give recommendations.
Helpful Report
Posted 1 year ago
Thank you for the review we really appreciate the feedback and will pass this back to Alex.
Posted 1 year ago
Engineers : On time, knowledgeable. Unable to fix the problem. Glo Tech: Very expensive as only offered £25 off a new appliance when current one unrepairable, and then wanted over the manufacturer's recommended price plus a high delivery and installation fee.
Helpful Report
Posted 1 year ago
Alex did agreat job and exlained things well.
Helpful Report
Posted 1 year ago
Thank you for the review raised for Alex we really appreciate the feedback and will pass this back to him.
Posted 1 year ago
The Engineer was on time, friendly and efficient. Thank you
Helpful Report
Posted 1 year ago
We had excellent service. Two polite engineers who ordered the parts we needed and fitted them quickly. Excellent value for money too. Would definitely use them again and recommend them to others.
Helpful Report
Posted 1 year ago
Best service ever.
Helpful Report
Posted 1 year ago
Cost was explain clearly on the phone . Time arranged . Arrived on time . Quickly gave reason for problem. Stated cost of repairs which was higher than a new one. In this day of replace ment. It would have been helpful if advised the likely to be cost efficient.
Helpful Report
Posted 1 year ago
Glotech Repairs is rated 4.1 based on 4,759 reviews