Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,810 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,810 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

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“Engineer arrived on time sorted problem quickly and tidily. Excellent service.”

Helpful Report

Posted 3 years ago

“Great service! Simple booking process”

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Posted 3 years ago

“Awful service, spent ages waiting for the call to be answered...I was no.16 at the start. Agreed a repair time, then they cancelled it 2 hours later and said they only had a slot 3 days later! Basically its a national call centre making appointments locally when there aren't any available! Not happy and wasted my time.”

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Posted 3 years ago

“Very professional. Gave summary of the likely cost to Repair and advised that best option would be a new machine.”

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Posted 3 years ago

“Sorted in minutes. Easy to book and turned up on time.”

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Posted 3 years ago

“Engineer told me that the washing machine was not cost effective to repair and noise was a bearing and AEG only sold as a part of the drum so I cannot comment on repairs.. still cost the whole call out charge for 5 mins visit… I know that you pay for the experience but has made me realise that it’s cheaper to renew than repair in many cases!”

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Posted 3 years ago

“Quick, efficient and no bull. That's what you need from a repair company. They were very helpful and quick to help. The engineer was also very knowledgeable and helped with some additional advice.”

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Posted 3 years ago

“Excellent service have used them 3 times now and each time was a brilliant service”

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Posted 3 years ago

“I contacted this company as a result of the reviews - I certainly wasn’t disappointed. They were professional, knowledgeable and very clean and tidy in their work. Highly recommend ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Excellent service. Prompt and efficient. My fridge was 12 years old, but Glotech brought it back to life!”

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Posted 3 years ago

“DO NOT USE their repair service. I'm not sure if any of the reviews are genuine because my experience of Glotech has been woeful. 4 weeks down the repair line and I get lies after lies and £170 spent with no fridge. Terrible service, it takes 20 minutes each time to talk to them. They just send you text messages minutes before they are due to visit to cancel their appointments giving you spurious excuses that the part didn't arrive when they said it had 1 week before that... They have young people over the phone who bless them are just answering machine, you can't talk to anyone else even if you ask for you complaint to be escalated. ZERO star for me if it was all all possible.”

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Posted 3 years ago

“very good service. came on time and fixed my oven. thanks”

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Posted 3 years ago

“Easy and quick to book but the best part was the excellent customer service and can-do attitude from the engineer who also fascinated my little boy for a good while! All sorted in one visit. Perfect. Thank you!”

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Posted 3 years ago

“The technician was a very amiable and helpful young man”

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Posted 3 years ago

“Never heard from them although I thought a visit had been booked.”

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Posted 3 years ago

“An expensive callout for a terminal diagnosis. The technician was knowledgable though, plus pleasant and polite.”

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Posted 3 years ago

“Requested a visit with specific parts, engineer turned up with no parts and could not repair the fault ... 5 days to get the part that I requested in the first place. Ended up getting the repair done by another firm”

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Posted 3 years ago

“Booked appointment for 13/09/2021 got conformation, then got rearranged appointment for the 12/09/21 i phoned to explain that i had to go out that morning so unless engineer could be with me before 9 appointment would have to be changed, had text back to say i was first call 8 O'clock. Engineer called at 8.02am to say he would be with me in about 50/55 minuets, i told him i was not happy and he asked did i still want him to come i said yes, 9.40 no show phoned engineer, he called .me a liar and said i told him not to come. I run a small heating company who carry out boiler service and repairs 1st call 8 oclock is first call 8 oclock and not when it suits engineer especially on a sunday morning.”

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Posted 3 years ago

“Fantastic service. I had a repair man call in a say earlier than scheduled as they had a cancellation. He worked out what was wrong with my dishwasher. I paid for parts and visit and he was back the following week to fix it. My dishwasher is working well. It's a really old model so was a risk to spend on it but has been worth it.”

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Posted 3 years ago

“Very efficient and helpful. Corresponding in a timely manner. Very fair costings”

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Posted 3 years ago

Glotech Repairs is rated 4.1 based on 4,810 reviews