Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,757 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,757 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I ought to respond to this email, but unfortunate, as the repair was unsuccessful. Engineer was on time and polite, explaining what he had done, but left the machine running on a hot wash for a 'clean', but it stopped showing initially E03, exactly, the same fault I called you in for. However I gave a 4 star as a phone call to you gave a further call out, subsequently cancelled as another engineer had looked into the fault, with you stating the heater part ordered had not been received..Waiting with baited breath for the Tuesday visit to see if successful!”

Helpful Report

Posted 3 years ago

“Overall, it was a good service and the engineer was very helpful and friendly. My only issue was that I selected a slot for the work to be done and it was then changed by glotech. The engineer arrived a few days later, diagnosed the issue and then had to come back a few days later with a replacement part. As the issue was with the freezer, waiting for over a week for a fix seemed to be too long as food was defrosting.”

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Posted 3 years ago

“engineer arived earlier than expected very pleasant and professional diagnosed issue vey quickly very impressed”

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Posted 3 years ago

“Engineer was very good and explained probable cause of problem- will reserve opinion on if it is resolved.”

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Posted 3 years ago

“Engineer could not attend on the day originally booked but when he did arrive he was able to find the problem and fix it quickly.”

Helpful Report

Posted 3 years ago

“Engineer was good second call out about my dryer advised me I would need a part however still waiting for a call from the office staff to arrange payment for the part and a date when that can be fitted”

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Posted 3 years ago

“Your man was the business, knew his stuff and fixed my AEG washing machine in a jiffy.I can understand the call out charge but the cost of a a heating element was excessive.”

Helpful Report

Posted 3 years ago

“We had a good experience from Glotech when we purchased a freezer so turned to them when our washing machine stopped working. We booked the repair online and someone rang back almost immediately to say they couldn’t do the date we had chosen. We arranged another suitable date. However, on the day we had originally chosen Glotech rang to say they had another engineer in the area who could come that very day. I have to say that we were very impressed by that! The engineer duly arrived, having called to say he was on the way. He took the machine apart and advised us that he could repair it but the parts alone would come to over £400. After five years clearly it was time to replace the machine. He explained that Glotech would provide us with three quotes for a replacement machine. We paid our £89 call out fee and he left. Next day we did receive an email from Glotech outlining the options available. In the meantime we had done our research and found the model we wanted at John Lewis who also offered a free two year guarantee. We rate Glotech highly, everyone we dealt with was very friendly including the engineer who took time to explain the problem to us. Disappointed, of course, that an economical repair was not possible on a relatively new washing machine but otherwise impressed and would use again.”

Helpful Report

Posted 3 years ago

“Helpful and competent gentleman. Would recommend.”

Helpful Report

Posted 3 years ago

“Thank you for your support and being fair in your assessment. You repairs the dishwasher rather than say you need a new one. That is much appreciated. The only improvement I can suggest is to have more people answering your phone or an online booking approach as calling and being 12 th in the queue is a pain to wait so long when you work. :)”

Helpful Report

Posted 3 years ago

“Easy booking of engineer. Professionally handled. Engineer arrived on time and diagnosed the problem quickly and in a polite manner.”

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Posted 3 years ago

“Should have been a TOO LONG wait (36 hours) for Fridge/freezer repair. Thank fully excellent engineer arrived after 5 hours. I had pointed out that I live alone, am 77 and disabled so maybe that helped. A worrying time.”

Helpful Report

Posted 3 years ago

“Prompt service and would seem to have fixed the problem with our freezer by replacing the door seal. The fitter was very obliging and would use this company again.”

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Posted 3 years ago

“Very efficient and reliable. Carried out repairs to a fitted double fan oven which required a replacement element. Always quite a queue waiting when telephoning but I guess they are popular and busy. Not the cheapest labour cost I have ever seen, but as I say an efficient and professional service.”

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Posted 3 years ago

“Telephoning to make an appointment was the hardest process! Having to pay upfront for the repair surprised me - but perhaps is understandable. Engineer was very helpful and would recommend the company.”

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Posted 3 years ago

“Unfortunately my oven was not worth repairing which sadly is the case with most appliances these days over 7 years old however we did see that the engineer did a thorough investigation but there were too many faults to make it worthwhile. He was very polite, arrived on time and was wearing a mask.”

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Posted 3 years ago

“A friendly and efficient service. No problems at all.”

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Posted 3 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 3 years ago

“Easy booking system, excellent service and professional and friendly engineer”

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Posted 3 years ago

“On the initial call out I had next day service which was excellent. I had to call them out again as I had water leaking from the bottom of the machine they couldn’t come out for two days which was a bit disappointing. Next time I am going to put a wash in before the engineer leaves. Both engineers were very friendly.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with Glotech. I can confirm that I have passed this across to our friendly team! Kind regards, Glotech

Posted 3 years ago

“Having had no contact after booking I was uncertain if the engineer would actually arrive. But he did and was very pleasant and did a good job. I was very satisfied”

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Posted 3 years ago

Glotech Repairs is rated 4.1 based on 4,757 reviews