Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,267 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

Write Your review

Tell us how Global Van Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant tillie was a massive help in me getting my van very much appreciated”

Helpful Report

Posted 5 years ago

“Absolute shower, leased me a second hand van, pre registered vehicle with miles on the clock, i paid for a brand new vehicle, be careful.”

Helpful Report

Posted 5 years ago

Hi, thank for your your feedback. You took delivery of the van on the 9th August 2019 with 136 miles on the clock (which was the mileage form the dealership to your address). I've just double checked with the DVLA and the vehicle was registered on the 9th August 2019. Please let me know what the issue is. Thanks

Posted 5 years ago

“Thank you Rob and GlobalVans, I was made aware that there could be delays due to the current working issues with COVID(thankfully mine wasn’t) amazing how the bad reviews seem to be over the last 3 months. Thank you Global !”

Helpful Report

Posted 5 years ago

“WHAT A JOKE OF A COMPANY PLEASE DO NOT USE”

Helpful Report

Posted 5 years ago

Hi Mathew, thank you for your feedback. I understand you are in conversation with our resolution manager regarding your van not having the load length that you expected, it is the exact van you requested but we will work with you to find a satisfactory resolution. Thank you for your business.

Posted 5 years ago

“2 hours ago This is a worst company I have come across in my life. Very unprofessional and will sell you bunch of lies just so they can sell you a van. First they will be selling you something using old brochures so the spec of your van will be different from what you recive and they will blame their computer system for it. After I have signed the finance papers they could give me a delivery date coz they where waiting for a dealer with was not true as I found later they new the date. So one monday morning the van just showed up on my drive. An that was a another problem. Van was dirty like hello. Stuff was growing on it trim was missing or left in the door pocket scratched and looked like it was parked under a tree for last 6 months. I could be going on and on about the rest of issues with Global Vans. If you like to have a clear view of what you are buying and what you will get just go somewhere else. This company will just sell you bunch of lies. Thanks but no thanks. They done deserve 1 star.”

Helpful Report

Posted 5 years ago

Hi Marcin, thank you for your feedback. I can assure you that you have the latest model direct from Citroen's official converter. I agree the condition on delivery was not up to standard, unfortunately the supplier released the vehicle to the delivery driver without it going through the valeting bay, we both apologise for this and as discussed they are covering the cost of a full valet at you convenience. Thank you for your business.

Posted 5 years ago

“ordered a Vn for Delivery for 1st July, was told it would arrive 20th june, 9th July now and I have been told I cant have a delivery date and will just have to wait. The salesman has not responded to a single VM I have left. Zoe, who is supposed to be keeping me updated on my order, was quite rude the last time I spoke to her and she told me I could not have a delivery date. I have had to suspend the photography for my website and therefore the launch of my website, and had to hire a vehicle for deliveries.”

Helpful Report

Posted 5 years ago

Hi Julien, thank you for your feedback. I understand delivery has now been booked for Friday, i'm sorry for any delays, we are working hard with our Ford dealer to get vehicles out as quickly as possible. Thank you for the business.

Posted 5 years ago

“Absolute fiasco from day 1 ordered a 2020 van and they sent a 2019 and then refused to answer emails and calls. Had to get trading standards involved to resolve the issue. All pw readily available to show any one so you can judge for yourselves. also not most of these reviews are not real but this one is 100%. Avoid them and buy from your local garage who you can go back to to solve a problem. Real jokers here from beginning to end Avoid them”

Helpful Report

Posted 5 years ago

Hi Brendan, thank you for your feedback. I've reviewed your case and can see you signed an order form for a 69 plate, you took delivery of a 69 plate and signed the delivery note, you've driven it for a week and now want a 20 plate. The vehicle was registered on the 31st December 2019, the 20 plate came out on the 1st March, there isn't anything I can do change that. If there's an underlying issue that you have with the van, the finance agreement or our service we'll be happy to discuss and get it resolved. Once again, thank you for your business.

Posted 5 years ago

“Very thank full to grant and Sarah for sorting me out with my new Nissan navara, easy commutation no hassle and delivery with in the time slot allocated. Love my new truck!”

Helpful Report

Posted 5 years ago

“Ordered van on the 2nd of June with a verbal confirmation of 3 week lead time. Van is apparently in Dagenham and have had registration details since then.Numerous phone calls made and either not answered or returned. Keep getting told they will call back with an update by end of day and no response. I have offered to collect the van myself from Dagenham to speed up the process and I now have no van or means of working. Like others I will have to hire a van because of promises made about delivery times that have not been kept. Global we’re not the cheapest but went with them because of the short delivery time. Really disappointed with the service and from reading all the other reviews appears to be a pattern of promising short delivery times (knowing they cannot meet) and after numerous attempts to contact no updates to delivery time provided.”

Helpful Report

Posted 5 years ago

Hi Rob, thank you for your feedback, I can see you placed an order on the 2nd June and now we're three weeks later, unfortunately the vehicle has been stuck in the Dagenham Ford compound. We have now switched the vehicle in to an identical van that is ready to go and at no additional cost to yourself. We'll have the revised registration details to you later today and we can then arrange delivery. Sorry for the delay, we have experienced some frustrating delays over the past couple of months but we're pretty much through them all now. Once again thank you for your business.

Posted 5 years ago

“Global over two months to get van & no answer to when. Ordered van & told all in place almost 2 months ago. Got told the reg etc. I know we in difficult times, but we get no answers back when ask how long delivery will be. We did test call with Global to order new van, we asked when we would get the van if we ordered today. Their colleague (name withheld for now) told us if we order a Ford, we would get the van within 3 weeks. So why are we waiting almost 2 months? I will & can alter this review if Global act after seeing it.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I understand your frustration, the original vehicle assigned to your order was located abroad in a Ford compound, unfortunately when the docks closed we couldn't get it in to the country until they re-opened. We have now switched your order to a unit that is sat in a UK compound so this will speed things up, we'll be in contact with a new registration/chassis number shortly. Thank you for your business.

Posted 5 years ago

“Ordered a van explaining I needed one asap within a week,promised me a van if I had one already in stock to then be told I had a new deal, Month gone and no delivery date so I have a hired vehicle which now costs the buisness money,not answering my emails now so will take this further.”

Helpful Report

Posted 5 years ago

Hi Jason, thank you for your feedback. Looking at your file I can see we had numerous conversations since you placed your order on the 1st May. As discussed the original vehicle assigned to your order was stuck in a Ford central compound so we have switched your order to a van that is ready to go. We'll keep in contact and aim to get you your van as quickly as we can. Thank you for your business

Posted 5 years ago

“Placed an order for a van at end of april was assured 2 to 3 weeks delivery max I received a reg number and chassis number the following day a month later I still have no delivery date and my calls do not get returned”

Helpful Report

Posted 5 years ago

Hi Sharon, thank you for your feedback, I can see you placed your order on the 1st May with a three week expected lead time which takes us up to 22nd May. I do apologise we are running a week late, our delivery agents were originally only delivering to key workers, this then opened up to everyone on the 22nd April, however there was a larger than expected backlog so we have experienced some delays which are now finally sorted. We'll contact you later today to discuss further. thanks for the business

Posted 5 years ago

“These guys have no control of their deliveries. I was told i would have the van in 10 days and it has been 3 weeks and they still dont know when it will be delivered. They say they will only be able to give me 3 days notice! Dont listen to the sales pitch!”

Helpful Report

Posted 5 years ago

Hi David, thank you for your feedback. I can see you placed your order on the 5th May with a expected two week lead-time taking us up to yesterday. Apologies that your delivery has been slightly delayed, we are working with our delivery partners to get you a delivery date as soon as possible. The delivery agents were prioritising key workers but have now opened this up to everyone but there is a backlog which they are working through with reduced staff levels. We will be in contact shortly with your delivery date. Thank you for your business.

Posted 5 years ago

“They found me the Best price on the market and great service. Will be going back for another van to add to my fleet in the near future.”

Helpful Report

Posted 5 years ago

“A big thankyou to Global Vans for my fantastic Ford Transit Custom. Very professional and informative Salesman and the after sales were there to assist with my questions and queries about the vehicle and the finance. Highly Reccomended”

Helpful Report

Posted 5 years ago

“Reading a few negative reviews after initially contacting Global Vans I was sceptical about buying from them. I spoke of my reluctance to order with Gino (the salesman), who I had been talking with, especially about the after sales and when things go wrong. He relayed this to his manager and in turn told me he would see this through from start to finish. In all, probably 3 weeks from deciding to go ahead with them, I received my van complete with extra back number plate for towing and a towbar fitted. Everything was as we had ordered and the communication was brilliant. Zoe on the aftersales team was also in contact when there was a slight problem with signing the agreement however this was sorted and she kept me updated or called me back when requested. I cannot fault their communication with me at every stage. They even called me on Monday to see if I was happy with everything, and another call from Zoe yesterday to inform me about the agreement now being live. The negative point was the people delivering the van were meant to give an hours notice but they just turned up at the door! Luckily I was in but the delivery driver did apologise. I wouldn't hesitate buying another van from them and would happily recommend Global Vans. Customer service is so important and they certainly delivered that. Thanks Gino and Zoe!”

Helpful Report

Posted 6 years ago

“I ordered a van in december from global vans . Week 2 i had 3 different lights flashing . The break fluid is low. none of sensors work and theres an exhaust light that keeps coming up. I have rung global van 3 times to tell them and they have just said take it to ford no apologies or offer of a discount. I have to take a day off work unpaid and take it to the garage half hour away from my house to get it fix. i also have to pay £20 to hire the courtesy van for the day . If its not fix that day i have to take more time off work and pay more for the courtesy. DO NOT USE GLOBAL VANS. The customer service is awful and they do not care about you once they make their sale. they rang me every day for 2 weeks to try to sell me gap insurance but did not once call me to speak about the van . To make things worse my van was delivered with two dents . one in the side and one on the back bumper. I also have to take time off work to get these fixed . Make sure you check your van properly when you get it as i have only just noticed one of the dents. pathetic”

Helpful Report

Posted 6 years ago

Hi Will, thank you for your feedback. I can see you received your van on the 17th December, we emailed you on the 10th December with detailed instructions on how to inspect the vehicle on delivery. Unfortunately you only marked one of the two dents on the delivery sheet, we have spoken to the supplying dealer who have arranged for the dent to be repaired, it is a difficult situation when a dent is spotted a few days after delivery and not reported straight away, as a gesture of good will we will help to get the cost of repair covered (our aftersales team have been in contact today to get this resolved). Regarding the faults with the vehicle, it is a great shame when something goes wrong with a brand new vehicle, fortunately it is rare but when it does happen it is very frustrating, you are fully covered by the manufacturer warranty so we will work with you and Ford to get it fixed quickly. Once again, thank you for the business and we'll keep in contact.

Posted 6 years ago

“Ordered a new stock commercial vehicle, did all paperwork required, paid monies, received the V5 but not the vehicle, some 4 weeks later and I'm still waiting on the vehicle, now coming up to 3 weeks late, do not respond to emails or phone calls - My recommendation - don't use this company!!! Absolutely no customer service and don't deliver - I now anticipate that I will need to take legal action against them to get my deposit back. :-(”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I can see you placed an order for a new Transit Custom Crew van just before Christmas. We gave you a three week lead-time which takes us to mid-January. Unfortunately due to the sheer volume of Fords being registered at the end of December they've had a bit of a delay in processing the pre-delivery inspections and moving the vehicles from the Ford holding compound. I can see you've had many calls/emails between yourself and our admin team. I can see we've given you a delivery date of the 22nd January. I hope this is all OK. thanks once again for the business.

Posted 6 years ago

“Great service, quick responses, good prices - highly recommend! Cannot believe that 3 weeks ago the process started and we've now got 2 brand new vans :-)”

Helpful Report

Posted 6 years ago

“Yes new van very good still waiting on a head rest service book and Manuel but after sales have not sent yet. I would always use global vans as have always been very satisfied Regards Robin”

Helpful Report

Posted 6 years ago

Thanks for your feedback. The Supplying Ford dealer is aware of the missing items and will have them with you shortly.

Posted 6 years ago

Global Van Solutions is rated 4.7 based on 3,267 reviews