Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,192 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because I had been very badly let down by another van provider so was very sceptical when I decided to change companies, however, Global Vans were quick, efficient, very friendly, kept me informed, gave me a good price and kept their promise and kept to their delivery date. Simple:-)”

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Posted 6 years ago

“This company is a TOTAL SCAM. They're selling techniques are unethical and they're operatives all lie. They pester you to get a deal and then when you sign a contract with them and part with your deposit you get no further contact from them. Only after contacting them for a delivery date was a told the vehicle was no longer available. I called 5 times to speak to a manager and 5 times I was promised a call back - 5 times I didn't get one! The salesman laughed when I question why this had happened and then told he couldn't understand why I wouldn't go with the van he suggested instead of the one I wanted!?!? Probably the most shocking service I have EVER received from a company.”

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Posted 6 years ago

Thank you for your feedback. I Can see you enquired about a new Ford Transit Custom on the 6/4. We supplied you with a quote from a batch of vehicles we had in stock with extra discount, we stressed at the time that this batch of vehicles was selling quickly but you didn't decide to order until the 25/4. At this time we were down to our last few and unfortunately by the time the finance was accepted all the stock had sold. We advised you of your new quote based on the next batch of vehicles but you weren't happy paying more. We offered to refund your deposit but you kept asking us to supply a vehicle at the original price, the only way for this to happen was to take another colour which you refused. I do apologise that all our stock sold in the time between quote and order, unfortunately our stock does move very quickly and the salesman did stress this to you at the time.

Posted 6 years ago

“All is good with van thank you apart from someone hitting my wing mirror and damaging it and bumper. Would highly recommended global Van's to anyone and I already have a few times when asked. The reason for this was, you was very helpful to assist in me getting me van I wanted and very quickly with minimum fuss so thank you very much”

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Posted 6 years ago

“DO NOT BUY FROM THIS COMPANY THEY HAVE TAKEN MY DEPOSIT AND WONT CALL ME BACK OR CONTACT ME EVERY TIME I CALL THERE IS NO ONE AVAILABLE TO TALK TO ME THEY SAY THEY WILL CALL ME BACK AND DONT BOTHER”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I can see you ordered a Citroen Berlingo with our salesman Olivier. Unfortunately he was on holiday shortly after taking your order so your call should of been handled by his manager Jack but unfortunately he was away from the business on the two days you called back in. I can see that Kris from our sales team has now picked up your messages and is dealing any questions you have up until delivery. thank you for your business.

Posted 6 years ago

“I am very pleased with the van I think it’s of the highest quality and me and my partner love it. 10 very fast deal from start to finish.”

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Posted 6 years ago

“Extremely professional and down to earth agents that advised me what to do with out pestering me into a sale. I never feel happy after buying vehicles normally but on this occasion I am more than happy. Thankyou global vans.”

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Posted 6 years ago

“What a very poor customers experience. Take your deposit then not interested .. Basically sorted a van and price paid Deposit. Then month on nothing happening !!! Sent emails they answered a few not many .. I wrote and posted a poor review few days ago think might get a response and help ... guess what nothing . No email or call back .. really poor service .i paid £550 for a phone call and a few emails !! No sign of a van”

Helpful Report

Posted 6 years ago

thank you for your review follow up from last week, as discussed below you'll receive a call from Tillie in our admin dept. this morning.

Posted 6 years ago

“Yes I would recommend Shaun Lack was very helpful and kept me updated as necessary”

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Posted 6 years ago

“I have to say Global Vans were excellent really – very helpful to get the right van I wanted - Marc Pearne helped me all the way through the costings and kept me informed of the most suitable van and I ended up with a better van really than I first thought – very good indeed he was – Tillie Milkins then took over as my administrator and she was very good as well. The reason they didn’t get a 10 was that the van was a long time coming after the new Reg date and then it suddenly was delivered the same day of notice that could have been awkward but actually worked out fine in the end – The prices for the Lease were very competitive and they gave a much better response to my requests than other firms who seemed vaguely interested at best – I would definitely use them again and would definitely recommend to other colleagues --”

Helpful Report

Posted 6 years ago

“Signed up on the 21/03/2019. For a relay l3 got a good price and very helpful. Paid a £550 deposit to Stuart . Then nearly 2 weeks went by no contact at all . I call globals sales agent Stuart for a update . I was asked if I had a request to send my driving license. I Informed Stuart no , I have had no contact since the 21/03 . there replay was I of slipped through the net .so I sent the driving license same day 3/04/2019 . Since then I have had a email from admin .. however I been emailing them a number of times for any sort of news on the progress of my order for the van , had very little info back back apart from they are still wait for reg and vin number .. I need help please !! Van was in stock at time off order ...”

Helpful Report

Posted 6 years ago

Hi David, thank you for your feedback. I can see we informed you of your registration/chassis details on the 23rd April. We gave you a lead time of 3 weeks so apologise that it took four weeks to get you this information. Lead times have fallen back on Citroens and we're doing everything we can to get you your van as quickly as possible. We do try and keep our customers informed of delays, I can see we've emailed you numerous times but our phone calls could of been more regular. Please rest assured we are doing everything we can to get you your van as quickly as possible. Tillie from our admin dept. will be in contact shortly.

Posted 6 years ago

“I am delighted with my van I was dubious about using an on line company but Jacob was excellent. Very enthusiastic and knowledgable. He provided all the help I needed `Natalie was brilliant too both are s credit to global vans”

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Posted 6 years ago

“I give Global 10/10 for first class service, Charlie was excellent, kept me informed all the way, delivery came earlier than expected, well done to the team. Steve Huntingdon”

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Posted 6 years ago

“Absolutely delighted with the van. Service from Global vans has been amazing.”

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Posted 6 years ago

“1. 10 2. Have already recommended a few friends Who are due to call, swift service good cust Serv. Dealt with Jordan who made things easy. Will Use again”

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Posted 6 years ago

“My score to recommend to a friend would be a 10. I have already recommended you to s number of people on the site I work on. My reason for your score of 10 is that from the very beginning I was happy with the service and support I received all the way threw to the end.”

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Posted 6 years ago

“Thank you very much Shaun and Sarah, Perfect van, perfect delivery and perfect service. 10 out of 10. Cengiz”

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Posted 6 years ago

“I would give a score of 9/10 and would definitely recommend to friends and family. I give that score because from the first phone call with Susan making it feel very easy and to Tillie helping with the documentation and giving information and help when needed.”

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Posted 6 years ago

“The service was excellent , The quote was tailored for me and the Van turned up on the delivery date without any fuss”

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Posted 6 years ago

“Thank you, the van is great, the guy who delivered was really lovely, professional and down to earth too. Three great combinations to hold in business. I do have one questions, when and who do I pay the deposit of £3K? I give Global Vans a wholehearted 10. I found you via the internet, I was trying to avoid the obvious conglomerates (which is hard online), who I had spoken with already, I find many big companies and all there staff (not their fault) having to speak in a very robotic way, reading a script. I found Tony friendly and also down to earth, spoke in layman terms and made it all sounded straight forward, which it has been, quite refreshing. In the world we live in today, you just want to be able to speak to a human over the phone and understand what you are really getting into. I really appreciate all that and am so happy I found you. Thanks for the additional Information for the Van. Soraya.”

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Posted 6 years ago

“Excellent service, thank you very much”

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Posted 6 years ago

Global Van Solutions is rated 4.7 based on 3,192 reviews