Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,267 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The van is fantastic thank you for asking. I’ve been extremely satisfied with the service that I have received so far everything has been explained to me in detail. Each person I have spoken to have been very helpful and friendly. I have already been recommending Global Vans to all the dog walkers that I know in my area.”

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Posted 6 years ago

“Great service all round from getting quotes to van being delivered. Wish I had this email couple of weeks ago already told 2 people about you and they’ve purchased 3 van between them.”

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Posted 6 years ago

“Love the van thank you, Very helpful through the process”

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Posted 6 years ago

“Hi, I am delighted with Global Vans and would definitely recommend to anyone looking to lease a van to use Global Vans so I’d say 10 out of 10 from start to finish everyone I’ve dealt with has been superb and fast responding to any questions I had.”

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Posted 6 years ago

“A month late on delivery. Requested a 150bhp and got a 102bhp Missed out the front parking sensors when it was requested. plylining missed out and was fitted after the vehicle was delivered. Sales man was too bothered about his commision and ignores my phone calls. Spoke to tony and complained and he promised a phone call back its been 2 weeks and still waiting. Global Vans im very disappointed as this is non of my fault.Take your van back and ill have a full refund as im not driving something i dont want.”

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Posted 6 years ago

Hi, thank you for your feedback. I can see we factory ordered you a VW Caddy which arrived in 12 weeks, that's slightly longer than a typical VW factory order takes so apologies for the factory delay. I've double checked the specification with your signed order and it is exactly as you ordered. I've asked our sales manager to give you a call to discuss any confusion. Thank you for the business

Posted 6 years ago

“Staff confused about technical aspects of the sale especially the percentages, passed me to the manager who was also confused and argued rather than admit he might be wrong. Not all their fault as the marketing is written by someone who is also confused by percentages. You couldn't write it lol.”

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Posted 6 years ago

Hi, thank you for your feedback. Which percentage would you like clarification on? Please contact us on 0117 9625314 or email sales@globalvans.co.uk for further info

Posted 6 years ago

“Very happy”

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Posted 6 years ago

“called last week regarding a fault with my van to be told to call the dealership direct which I did, the ford dealership booked me in a week later prior to my call then cancelled at 4:30 the day before appointment, not good when your self employed and planned the day ahead, so I called the team at globel a member of the team said they would call the dealership and call me straight back but no call was made, when time was getting on I decided to call globel again the lady I spoke to promised the team member that was dealing with it is on another line and would call me when he becomes available but yet again no call back now to my frustration the office is shut its not professional and I wont be using globel once my lease runs out in march next year, aftersales need to be improved self-employed need to know we can rely on getting to work the next day not phoning around trying to get your van fixed”

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Posted 6 years ago

Hi Ryan, I can see you took delivery of a Ford Transit Tipper 18 months ago. You are covered by the Ford manufacturer warranty for the first three years or 100k miles (whichever is first). I can see we advised you to call your local Ford dealership to book the vehicle in, I'm sorry to hear that they then cancelled your appointment, did they explain why? If you need any further help please don't hesitate to contact us. It's always frustrating if your vehicles goes wrong, the warranty is there to help you get it repaired at no cost to you but if the vehicle is business critical you may want to consider a full maintenance and replacement vehicle contract on your next vehicle which would cover you in these circumstances. Once again, thank you for choosing Global Vans, if we can help any further please contact us.

Posted 6 years ago

“Working with sid was a pleasure! From start to finish felt he went the extra mile.. got me exactly what I wanted, with a very reasonable price tag. I would & will be recommending to my friends!”

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Posted 6 years ago

“A big thank you to kris and his team. Very helpful and efficient service and would strongly recommend to anyone looking for a vehicle.”

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Posted 6 years ago

“Working with Jake Meek was a pleasure! From start to finish, his communication was flawless. He tailored the search to fit my very specific requirements. Allowing me to find exactly what I wanted, with a very reasonable price tag. I would & will be recommending to my friends!”

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Posted 6 years ago

“thank you for your email and warranty info. Service so far from Global Vans has been excellent. Please can you email me the warranty certificate for the van, thank you”

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Posted 6 years ago

“Just read the response to my review from Global Vans, it is correct that you offered as a gesture of goodwill to pay the excess for the windscreen damage and I did receive a phone call and an excellent apology for the way I was treated, i.e. by email letting me know that it was my responsibility to thoroughly check the van over before signing but it is not my responsibility to make sure the van is reasonably clean on delivery, as I explained the van was filthy so I was unable to see the damage until I had washed it. This is an issue to be taken up with your delivery company.”

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Posted 6 years ago

“Shocking service. My wife is in the middle of trying to purchase a new van which she was promised would arrive in "normally 2 weeks but could be 3". It is now 3 weeks and we don't even have a date, oonce the finance is approved they don't want to know. Awful.”

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Posted 6 years ago

“FAST/EFFICIENT & FRIENDLY SERVICE THROUGHOUT, INCLUDING THE DELIVERY DRIVER”

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Posted 6 years ago

“Score is 10 Why Great customer service and communication. Received out truck in great condition. Possibly might have had a few extras if we were offered them Mats; rear pich up cover; tow bar etc. But great service Pete”

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Posted 6 years ago

“I'd score Global 10/10, great service and the second time we've used you in 4 months, and we'll be back. Reason for the score, Speed of Response, Clarity of Information, Personal Engagement, and Quality of the Van. We do have teething problems on both vehicles which we'll discuss and I'm sure rectify with our local Citroen Garage, but one rectified they will not defer from the overall quality. Many thanks, David”

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Posted 6 years ago

“Honestly I would rate the service at a 10 because it was a very easy experience”

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Posted 6 years ago

“Just bought my 4th van in 12 months from Global Vans and it will be my last. Van had a damaged windscreen which I couldn't see as the van was filthy, after washing it 15 minutes after delivery I noticed a 5cm scratch on the windscreen took pictures and sent them to Global Vans and the response was you signed for it not our responsibility. So apart from the poor communications i.e. receiving incorrect documents, promises of return calls that rarely happened, being sent incorrect registration number, so add to that an extremely poor after sales customer support this will be my last purchase from Global Vans.”

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Posted 6 years ago

Hi Alan, thank you for your review. We have offered to pay your £50 windscreen excess as a gesture of goodwill so you're not out of pocket. It is paramount that you check your vehicle over fully on delivery as the supplying manufacturer will typically refuse to cover any cosmetic damage if it is not marked on the delivery note. Regarding the change of reg, I can see you originally had '19' plate allocated which we later agreed to switch into the new '69' reg for no extra charge. Thanks again for your feedback, I hope we can supply your 5th van in the near future.

Posted 6 years ago

“Not even worth one star. AVOID AVOID AVOID. Deposit paid, yet completely unable to give a delivery date. Finance documents not even sent, never mind signed, claim the bank details we gave are wrong, they are correct. Told them I can’t possibly proceed unless I know when van is arriving, so sadly would need to cancel order, their answer to that is that they just keep the deposit as the van is ordered, if it’s ordered you should be able to give a delivery date then. Got onto sales ‘manager’ Tony, who pretty much talked over me and insulted me, he got so heated he had to end the call, called me back in 20 minutes to apologise, within 2 minutes he was at it again, I asked to escalate the complaint and was told I couldn’t as his director was on the golf course! It’s now with our company lawyers, financial ombudsman, and BVRLA. AVOID AVOID AVOID. Absolute con artists.”

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Posted 6 years ago

Hi James, thank you for your feedback. As discussed the bank details you supplied were incorrect so the finance documents couldn't be generated, this forms part of this particular finance company standard procedure so if you enter the wrong details we can't move on to the next stage of sending you the finance documents and then booking your vehicle into delivery. If you would like to enter the correct details on the portal we can get the process moved forward. If you would like to cancel please advise and we'll send you the relevant cancellation paperwork. thank you.

Posted 6 years ago

Global Van Solutions is rated 4.7 based on 3,267 reviews