Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.76

4.8 Rating 3,542 Reviews

93 %

of reviewers recommend Global Van Solutions

4.8

Based on 3,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new stock commercial vehicle, did all paperwork required, paid monies, received the V5 but not the vehicle, some 4 weeks later and I'm still waiting on the vehicle, now coming up to 3 weeks late, do not respond to emails or phone calls - My recommendation - don't use this company!!! Absolutely no customer service and don't deliver - I now anticipate that I will need to take legal action against them to get my deposit back. :-(”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I can see you placed an order for a new Transit Custom Crew van just before Christmas. We gave you a three week lead-time which takes us to mid-January. Unfortunately due to the sheer volume of Fords being registered at the end of December they've had a bit of a delay in processing the pre-delivery inspections and moving the vehicles from the Ford holding compound. I can see you've had many calls/emails between yourself and our admin team. I can see we've given you a delivery date of the 22nd January. I hope this is all OK. thanks once again for the business.

Posted 6 years ago

“A month late on delivery. Requested a 150bhp and got a 102bhp Missed out the front parking sensors when it was requested. plylining missed out and was fitted after the vehicle was delivered. Sales man was too bothered about his commision and ignores my phone calls. Spoke to tony and complained and he promised a phone call back its been 2 weeks and still waiting. Global Vans im very disappointed as this is non of my fault.Take your van back and ill have a full refund as im not driving something i dont want.”

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Posted 6 years ago

Hi, thank you for your feedback. I can see we factory ordered you a VW Caddy which arrived in 12 weeks, that's slightly longer than a typical VW factory order takes so apologies for the factory delay. I've double checked the specification with your signed order and it is exactly as you ordered. I've asked our sales manager to give you a call to discuss any confusion. Thank you for the business

Posted 6 years ago

“Staff confused about technical aspects of the sale especially the percentages, passed me to the manager who was also confused and argued rather than admit he might be wrong. Not all their fault as the marketing is written by someone who is also confused by percentages. You couldn't write it lol.”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. Which percentage would you like clarification on? Please contact us on 0117 9625314 or email sales@globalvans.co.uk for further info

Posted 6 years ago

“called last week regarding a fault with my van to be told to call the dealership direct which I did, the ford dealership booked me in a week later prior to my call then cancelled at 4:30 the day before appointment, not good when your self employed and planned the day ahead, so I called the team at globel a member of the team said they would call the dealership and call me straight back but no call was made, when time was getting on I decided to call globel again the lady I spoke to promised the team member that was dealing with it is on another line and would call me when he becomes available but yet again no call back now to my frustration the office is shut its not professional and I wont be using globel once my lease runs out in march next year, aftersales need to be improved self-employed need to know we can rely on getting to work the next day not phoning around trying to get your van fixed”

Helpful Report

Posted 6 years ago

Hi Ryan, I can see you took delivery of a Ford Transit Tipper 18 months ago. You are covered by the Ford manufacturer warranty for the first three years or 100k miles (whichever is first). I can see we advised you to call your local Ford dealership to book the vehicle in, I'm sorry to hear that they then cancelled your appointment, did they explain why? If you need any further help please don't hesitate to contact us. It's always frustrating if your vehicles goes wrong, the warranty is there to help you get it repaired at no cost to you but if the vehicle is business critical you may want to consider a full maintenance and replacement vehicle contract on your next vehicle which would cover you in these circumstances. Once again, thank you for choosing Global Vans, if we can help any further please contact us.

Posted 6 years ago

“Just read the response to my review from Global Vans, it is correct that you offered as a gesture of goodwill to pay the excess for the windscreen damage and I did receive a phone call and an excellent apology for the way I was treated, i.e. by email letting me know that it was my responsibility to thoroughly check the van over before signing but it is not my responsibility to make sure the van is reasonably clean on delivery, as I explained the van was filthy so I was unable to see the damage until I had washed it. This is an issue to be taken up with your delivery company.”

Helpful Report

Posted 6 years ago

“Shocking service. My wife is in the middle of trying to purchase a new van which she was promised would arrive in "normally 2 weeks but could be 3". It is now 3 weeks and we don't even have a date, oonce the finance is approved they don't want to know. Awful.”

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Posted 6 years ago

“Just bought my 4th van in 12 months from Global Vans and it will be my last. Van had a damaged windscreen which I couldn't see as the van was filthy, after washing it 15 minutes after delivery I noticed a 5cm scratch on the windscreen took pictures and sent them to Global Vans and the response was you signed for it not our responsibility. So apart from the poor communications i.e. receiving incorrect documents, promises of return calls that rarely happened, being sent incorrect registration number, so add to that an extremely poor after sales customer support this will be my last purchase from Global Vans.”

Helpful Report

Posted 6 years ago

Hi Alan, thank you for your review. We have offered to pay your £50 windscreen excess as a gesture of goodwill so you're not out of pocket. It is paramount that you check your vehicle over fully on delivery as the supplying manufacturer will typically refuse to cover any cosmetic damage if it is not marked on the delivery note. Regarding the change of reg, I can see you originally had '19' plate allocated which we later agreed to switch into the new '69' reg for no extra charge. Thanks again for your feedback, I hope we can supply your 5th van in the near future.

Posted 6 years ago

“Not even worth one star. AVOID AVOID AVOID. Deposit paid, yet completely unable to give a delivery date. Finance documents not even sent, never mind signed, claim the bank details we gave are wrong, they are correct. Told them I can’t possibly proceed unless I know when van is arriving, so sadly would need to cancel order, their answer to that is that they just keep the deposit as the van is ordered, if it’s ordered you should be able to give a delivery date then. Got onto sales ‘manager’ Tony, who pretty much talked over me and insulted me, he got so heated he had to end the call, called me back in 20 minutes to apologise, within 2 minutes he was at it again, I asked to escalate the complaint and was told I couldn’t as his director was on the golf course! It’s now with our company lawyers, financial ombudsman, and BVRLA. AVOID AVOID AVOID. Absolute con artists.”

Helpful Report

Posted 6 years ago

Hi James, thank you for your feedback. As discussed the bank details you supplied were incorrect so the finance documents couldn't be generated, this forms part of this particular finance company standard procedure so if you enter the wrong details we can't move on to the next stage of sending you the finance documents and then booking your vehicle into delivery. If you would like to enter the correct details on the portal we can get the process moved forward. If you would like to cancel please advise and we'll send you the relevant cancellation paperwork. thank you.

Posted 6 years ago

“absolutely disgraceful had a quote all… absolutely disgraceful had a quote all lined up happy with price gave . but price gave was not true. took deposit from my account before i even signed anything. then went to cancel the process with 6 hours from start. but they said it was to late as they already took deposit wven though i didnt sign anything. then i got to.spk to a manager Robert the rudest person going wouldnt let me get a word in edge ways. my advice stay away from this company they are con artists. currently in a ongoing battle to get my money back 1 star is a to higher rating for this company Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2019 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this. Learn more OK, got it.”

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Posted 6 years ago

“I was so impressed at start but this soon went very bad. No ply wood in back on delivery No roof rack per agreement, this meant lost planned work of 3 days and a further day for wood and roof to be fitted no offer of compensation did ask nothing. Very poor communication once sale is agreed. Problems with paperwork re-signed more than. Told me deposit would come back in full before first payment, no true and didn't happen and wasnt full, jack said first year covered this isn't true and take this from deposit. For me this is one of the worst companies I personally have dealt with and has electrical contractor I dealt with a lot.”

Helpful Report

Posted 6 years ago

Hi Simon, thank you for your feedback, I'm pleased to hear you were impressed with us at the start and hopefully we have now resolved any minor issues with your accessories. Our sales manager Jack has tried to call you numerous times over the past few days to follow up on this but hasn't been able to get hold of you, please give us a call when you're free to discuss. Once again, thank you for the business and we hope you enjoy your Transit Custom over the next five years.

Posted 6 years ago

“Never go with global Van's all there after is your signature then your money worst company I have ever dealt with cost me thousands.”

Helpful Report

Posted 7 years ago

“WORST service i have ever experienced. I am not one to write reviews, but if i can help anyone avoid the nightmare i have had, taking the time to do this review is well worth it. My van had finally died on me and being self employed i desperately needed a new one as quick as possible, as everyday i was off the road i wasn't earning. The van i was after was a ford transit custom. I phoned around three companies, Globalvans, Vanarama and vans direct. I decided to go with Global mainly because the salesmen on the end of the phone was so helpful, and i was told they have the van on the ground and ready to go. I was going away for a week the following week, so i needed to get the ball rolling before i left. I was told if i pay the deposit that day, sign the required forms via email, all the paperwork would be taken care of whist i was away and the van would be with me within 10/14 days.....perfect. I came back from holiday and no emails or paperwork. I gave them a few days and called them and they said "apologies its a problem our end. we will sort and and be in touch". One week later i had heard nothing, so called them again. I got told they needed my bank details again as they sent them over wrong and that was the hold up. Once done i was told they will be in touch, once again....nothing. This went on for 5 weeks with very little contact apart from the odd email saying they will be in touch. Towards the 4th and 5th week i was calling them 3 to 6 times a day with a promise of a call back to get this resolved, rarely did i get that call. Half the time i was getting through to someone who really didn't give a monkeys and once i was even told i was lying bout certain emails. At the end of the 5th week i decided enough is enough and i wished to cancel my policy and go elsewhere, they told me someone would be in touch to cancel......it took me a week to cancel my policy and they said i wouldn't be getting my deposit back. I was fuming and demanded i get my deposit back after being messed about so much. I got told i needed to speak to the manager. It took me another week after calling about 6 times a day to finally speak to the manager. I eventually got my deposit back 4 weeks after cancelling the policy. I have never experienced such a poor service in my life. If you are a self employed tradesmen like myself id urge you to go elsewhere. This has cost me a total of 7 weeks off work unpaid, and with a mortgage a lot of stress. I Decided to go with Vanarama after this and i had a van in 2 weeks. The difference in efficiency was unbelievable.”

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Posted 7 years ago

“Totally incorrect to sell us a vehicle this way. they promised us the vehicle because it was available. 3 month waiting now!!!! No commercial follow-up. No Email. NOTHING We start paying the credit , and still not have the van It's a shame.”

Helpful Report

Posted 7 years ago

Hi Roberto, thank you for your feedback. I have arranged for the salesman's manager to give you a call this morning to update you on your order. I can see you ordered a stock Chassis Cab which then went on to have a bespoke refrigeration conversion built on it, as per our last conversation on the 30/4 it won't be complete until the first week of July.

Posted 7 years ago

“Global vans have been a nightmare. I ordered a van March 29th 2018 with a delivery date promise of withing 2 weeks. I received my van 5 months later in late August after many many emails and phone calls. When i received it it was not as it should have been. I had ordered a reversing camera and it was meant to be a genuine ford dealer fit. I got an aftermarket one. I told global vans quickly and they have not resolved it yet, June 2019. I am now dealing with financial ombudsman as global vans did not resolve this issue. The ombudsman has agreed that they have not supplied goods as described and I am in the process of next steps . The number of times I was promised a solution/ resolution or some action which then did not happen is unbelievable. Everyone I dealt with were always polite and courteous. But the process they use is just flawed so you are certain of only one thing, you might get the van you want when you want it. If you decide to make a purchase from these guys then before you do read all the reviews and take note of how many are verified when deciding what information to consider authentic. See how many follow my review in close succession and let that help you decide. Decide yourself I am not about to slag any one off, Ill just give you the facts.”

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Posted 7 years ago

“This company is a TOTAL SCAM. They're selling techniques are unethical and they're operatives all lie. They pester you to get a deal and then when you sign a contract with them and part with your deposit you get no further contact from them. Only after contacting them for a delivery date was a told the vehicle was no longer available. I called 5 times to speak to a manager and 5 times I was promised a call back - 5 times I didn't get one! The salesman laughed when I question why this had happened and then told he couldn't understand why I wouldn't go with the van he suggested instead of the one I wanted!?!? Probably the most shocking service I have EVER received from a company.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I Can see you enquired about a new Ford Transit Custom on the 6/4. We supplied you with a quote from a batch of vehicles we had in stock with extra discount, we stressed at the time that this batch of vehicles was selling quickly but you didn't decide to order until the 25/4. At this time we were down to our last few and unfortunately by the time the finance was accepted all the stock had sold. We advised you of your new quote based on the next batch of vehicles but you weren't happy paying more. We offered to refund your deposit but you kept asking us to supply a vehicle at the original price, the only way for this to happen was to take another colour which you refused. I do apologise that all our stock sold in the time between quote and order, unfortunately our stock does move very quickly and the salesman did stress this to you at the time.

Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY THEY HAVE TAKEN MY DEPOSIT AND WONT CALL ME BACK OR CONTACT ME EVERY TIME I CALL THERE IS NO ONE AVAILABLE TO TALK TO ME THEY SAY THEY WILL CALL ME BACK AND DONT BOTHER”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. I can see you ordered a Citroen Berlingo with our salesman Olivier. Unfortunately he was on holiday shortly after taking your order so your call should of been handled by his manager Jack but unfortunately he was away from the business on the two days you called back in. I can see that Kris from our sales team has now picked up your messages and is dealing any questions you have up until delivery. thank you for your business.

Posted 7 years ago

“What a very poor customers experience. Take your deposit then not interested .. Basically sorted a van and price paid Deposit. Then month on nothing happening !!! Sent emails they answered a few not many .. I wrote and posted a poor review few days ago think might get a response and help ... guess what nothing . No email or call back .. really poor service .i paid £550 for a phone call and a few emails !! No sign of a van”

Helpful Report

Posted 7 years ago

thank you for your review follow up from last week, as discussed below you'll receive a call from Tillie in our admin dept. this morning.

Posted 7 years ago

“I ordered the van in October as a swop for one I had with Google 2 years ago .I have had about 12 different dates and after trying to contact somebody again the said it's not here again for the 3rd time.bad communication. Plz don't use them not if your used to working to a deadline.shocking.am trying to cancel as we text”

Helpful Report

Posted 7 years ago

Hi Tony, thank you for your feedback. I can see you order a bespoke Ford Transit in October which required a factory build. At the time we stated 16-20 week delivery time, we're so far 14 weeks into the order. I can see we've have 42 contacts since you placed the order (either incoming phone call from you / outgoing call from us / text messages). We will continue to keep in contact and advise of a delivery date as soon as it is in the country.

Posted 7 years ago

“Global van! Waste of time ! They have no regards to customer services ! Happy to take your money and then not happy to supply a van! And blame ford for the delay and always an excuse! Like ‘the dog chewed my home work’ stay clear! Run by some fresh out of school students who don’t know the difference between hot or cold”

Helpful Report

Posted 7 years ago

Hi Laurence, thank you for your feedback. I've tried calling you to discuss but the phone number we have on file is disconnected. Please call and ask for Jack so we can discuss. I can see you ordered a Transit Custom in April 2017 and you took delivery in May 2017 but we have no record of any calls or emails over the past 20 months.

Posted 7 years ago

“very very poor customer service, I was told I would have the van before Christmas and finally after being passed around the whole call centre I finally reached the manager. the manager was very nice and even offered to pay my vehicle road tax out of goodwill for them taking so long. which I got in writing. Only to find out they drive your van to you so it has to come with road tax, and when questioned he said he never said he would do that even though I have it in writing. its quite laughable at the fact I could get my refund quicker then I could a call back from them. This company is a JOKE they offer you the world and when it comes time to give you the lease you wanted there is suddenly credit problems and they cant do what they said they could do after takin £550 of your money to "secure the last van"”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I've looked into your case and can see your credit approval was conditional on you providing certain paperwork and unfortunately you couldn't supply this so we agreed to cancel your order and refund your deposit in full. I understand this was very frustrating but as a credit broker we are obliged to request information that the finance company asks for, I'm glad we were able to cancel your order with no cost to you and hope you can find a suitable van elsewhere.

Posted 7 years ago

Global Van Solutions is rated 4.8 based on 3,542 reviews