Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.76

4.8 Rating 3,542 Reviews

93 %

of reviewers recommend Global Van Solutions

4.8

Based on 3,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service from Richard Price. Incredibly rude and lied on many occasions about legal documents.”

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Posted 5 years ago

Hi, thank you for your feedback, if you can email me on sales@globalvans.co.uk with your name or order number I'll investigate the issue.

Posted 5 years ago

“Contacted few times, given my details but no response. poor customer service, Later contacted by one of the sales person and tried to push on very high rates. Won't recommend to anyone.”

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Posted 5 years ago

Hi, thank you for your feedback. As you've submitted your review anonymously I can't contact you to discuss, if you would like to discuss further please make further contact. thank you

Posted 5 years ago

“Strange company. Told me van in stock , applied for finance(tiny amount). Five days later, still no answer,salesman ignoring calls and call backs. Sales manager later told me all finance companies taking a week plus. Went elsewhere, deposit paid, finance sorted, van ordered. Turnaround 90 minutes😂 Another salesperson admitted Vans not actually in stock(or indeed country). Just bizarre behaviour, and no idea why they lie like this. Possibly will get you to put deposit down , then have to wait weeks or months for the van to arrive once you are tied in? Whatever the explanation AVOID!”

Helpful Report

Posted 5 years ago

Hi Steve, thank you for your feedback. I can see you submitted your details for a finance application last Thursday, the application wasn't automatically accepted by the finance company so it would then go to a manual underwriter, they're currently running at a five day turnaround on decisions, it's now Tuesday so that's only three days. We have a wide range of finance partners, for the best rates the decision isn't always instant. I've confused when you say you placed a deposit, no payment has been asked for or taken at this stage. The van in the colour you asked for is in stock, we are short of stock in other colours so that's where you might be confused. I'm sorry we couldn't help you on this occasion, I hope you'll consider us in the future.

Posted 5 years ago

“If I could I’d give no star..... From first contact to van delivery, 7 weeks.... They wouldn’t honour the on match any other dealer reference from the website. When I tried to pull out after confirming vehicle, they wouldn’t refund my money, Vanarama did when a similar situation arose earlier this year. They faked my salary income to secure a lease. When I questioned them on this they said it was generic and wouldn’t affect anything. So I gave correct figures and finance was refused. Finally secured finance after a lot more personal info being required. Then quoted me wrong vehicle reg. I arranged insurance, had to cancel policy when they notified me of wrong reg, wouldn’t pay the admin cost of changing policy so I’m out of pocket from their mistake. No one at any stage has shown any remorse or slightest sign of caring. All in all horrendous service.....”

Helpful Report

Posted 5 years ago

Hi Miles, thank you for your feedback, You ordered the van on the 6th August 2020, it's now four weeks later, that is a pretty quick turnaround considering the delay in you signing the finance documents. We submitted the information you gave us on the phone, you then questioned the paperwork which we sent you to double check, we then amended it as per your request and the finance company asked for clarification of your income. If a wrong registration was given please advise of the cost to change your insurance and i'll speak to the Ford dealer, I can't see any record of this on your file. Thank you for the business.

Posted 5 years ago

“Terrible service. Delay after delay. Waited two months from the agreed delivery date. Now ignoring my calls. Kris and Jacob have consistently ignored me now the van is delivered. I have lost thousands of pounds of work.”

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Posted 5 years ago

Hi Sam, thank you for your feedback. I can see you ordered a Transit Custom on the 4th June and received delivery on the 15th July, that's a six week turnaround. I understand there was a couple of weeks delay due to logistics with Ford's delivery partner which we did explain at the time. I hope you're enjoying the van and look forward to speaking again in the future.

Posted 5 years ago

“KEEP WELL AWAY!!!! good service until I got the van. Had a problem with it. Found out they didn't give me the correct service information and left me to deal with it, Vauxhall have confirmed the information Global vans gave was misleading. Nearly a year on and still no response.”

Helpful Report

Posted 5 years ago

Hi Adam, I can see you took delivery of your Vauxhall Vivaro in September 2019. You contacted us two months later to say the door wasn't sitting properly and we advised you to get it booked into your local Vauxhall dealer to have it looked over. You then contacted us six months later to say you had the same issue again, we advised you to speak to the original Vauxhall dealer to see if they could rectify the problem but you advised you weren't happy with them so we liaised with another dealer for you who took your vehicle in to look. Again, you weren't happy with the Vauxhall dealer's response so we put you in contact with Vauxhall HQ customer service team. I'm sorry you're still not happy, we will continue to try and help get any issues resolved.

Posted 5 years ago

“Called to receive a quote and heard nothing back.”

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Posted 6 years ago

Hi Mr Gordon, thank you for your feedback. Looking at our call records to you I can see three telephone conversations with Scott in our sales team, I hope we can supply you with your next vehicle.

Posted 6 years ago

“PLEASE BE AWARE DONT use these clowns totally ripped me off of £550.00. Started the agreement quite well good corespondent from Ben, I made it quite clear we didn’t need the van until early June due to the pandemic. Then the trouble started 2 weeks to respond to emails! Requested Ben to contact me regarding an update on the images of the van which I was promised to confirm that I was happy with my purchase ( still waiting for that) The correspondence is really shocking with this company I know we were in the middle of the pandemic but 2 weeks to receive an email ? staff were working from home so I was told. Then I received an email from Zoe to say the van was ready for delivery! By then I had had enough and asked for a refund. 2 weeks passed then I received an invoice for £550 for the cancellation of the the vehicle. This was so called a holding deposit which I was Promised to be REFUNDED on completion or change of mind. I Chased up my refund that’s when Tony the director got involved he got the most ARROGANT ATTITUDE tried his BULLY BOY TACTICS HIDING BEHIND THE PHONE SHOUTING AND SCREAMING down the phone, basically told me IN HIS WORDS to do whatever you want! you wouldn’t get a penny back. You can pursue through your credit card company or the financial ombudsman You have no chance. Please be aware this is shocking behaviour from a so called Director. This review will be edited when I receive my refund back. If not it will be left on multiple social media platforms.”

Helpful Report

Posted 6 years ago

Hi Mark, I can see you ordered a Citroen Berlingo with options fitted on the 30th March, with an expected due date of 20th April. You then requested for the order to be put on hold until June which we agreed to and then when we went to arrange delivery in June you advised you wanted to cancel. We kept a brand new £15,000 vehicle to one side for you for three months, unfortunately there are costs involved when you then decided to cancel a bespoke vehicle, we try to keep these to a minimum and only charged you £458.33+VAT to cancel, the costs in re-homing the vehicle were a lot more.

Posted 6 years ago

“Be careful with this company, I ordered a van for my business partnership and was told it had to be registered to one person. I wasn’t told that it would make that person (me) liable if things didn’t work out. I am now stuck with a van for another two years. I have spoken to the finance company regarding the mis-selling of this policy and they passed it on to the appropriate section at Global Vans nearly 3 months ago yet I have had no response whatsoever. I’m now taking it up with a specialist solicitor who deals with mis-selling. Have always hoped that GV would come up with a fair compromise... but nothing so far. STEER CLEAR!”

Helpful Report

Posted 6 years ago

Hi Steve, thank you for your feedback. I have asked our resolution manager Lisa to give you a call to discuss the issues raised. We'll work with you to get them resolved. thank you for your business

Posted 6 years ago

“Absolute shower, leased me a second hand van, pre registered vehicle with miles on the clock, i paid for a brand new vehicle, be careful.”

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Posted 6 years ago

Hi, thank for your your feedback. You took delivery of the van on the 9th August 2019 with 136 miles on the clock (which was the mileage form the dealership to your address). I've just double checked with the DVLA and the vehicle was registered on the 9th August 2019. Please let me know what the issue is. Thanks

Posted 6 years ago

“WHAT A JOKE OF A COMPANY PLEASE DO NOT USE”

Helpful Report

Posted 6 years ago

Hi Mathew, thank you for your feedback. I understand you are in conversation with our resolution manager regarding your van not having the load length that you expected, it is the exact van you requested but we will work with you to find a satisfactory resolution. Thank you for your business.

Posted 6 years ago

“2 hours ago This is a worst company I have come across in my life. Very unprofessional and will sell you bunch of lies just so they can sell you a van. First they will be selling you something using old brochures so the spec of your van will be different from what you recive and they will blame their computer system for it. After I have signed the finance papers they could give me a delivery date coz they where waiting for a dealer with was not true as I found later they new the date. So one monday morning the van just showed up on my drive. An that was a another problem. Van was dirty like hello. Stuff was growing on it trim was missing or left in the door pocket scratched and looked like it was parked under a tree for last 6 months. I could be going on and on about the rest of issues with Global Vans. If you like to have a clear view of what you are buying and what you will get just go somewhere else. This company will just sell you bunch of lies. Thanks but no thanks. They done deserve 1 star.”

Helpful Report

Posted 6 years ago

Hi Marcin, thank you for your feedback. I can assure you that you have the latest model direct from Citroen's official converter. I agree the condition on delivery was not up to standard, unfortunately the supplier released the vehicle to the delivery driver without it going through the valeting bay, we both apologise for this and as discussed they are covering the cost of a full valet at you convenience. Thank you for your business.

Posted 6 years ago

“ordered a Vn for Delivery for 1st July, was told it would arrive 20th june, 9th July now and I have been told I cant have a delivery date and will just have to wait. The salesman has not responded to a single VM I have left. Zoe, who is supposed to be keeping me updated on my order, was quite rude the last time I spoke to her and she told me I could not have a delivery date. I have had to suspend the photography for my website and therefore the launch of my website, and had to hire a vehicle for deliveries.”

Helpful Report

Posted 6 years ago

Hi Julien, thank you for your feedback. I understand delivery has now been booked for Friday, i'm sorry for any delays, we are working hard with our Ford dealer to get vehicles out as quickly as possible. Thank you for the business.

Posted 6 years ago

“Absolute fiasco from day 1 ordered a 2020 van and they sent a 2019 and then refused to answer emails and calls. Had to get trading standards involved to resolve the issue. All pw readily available to show any one so you can judge for yourselves. also not most of these reviews are not real but this one is 100%. Avoid them and buy from your local garage who you can go back to to solve a problem. Real jokers here from beginning to end Avoid them”

Helpful Report

Posted 6 years ago

Hi Brendan, thank you for your feedback. I've reviewed your case and can see you signed an order form for a 69 plate, you took delivery of a 69 plate and signed the delivery note, you've driven it for a week and now want a 20 plate. The vehicle was registered on the 31st December 2019, the 20 plate came out on the 1st March, there isn't anything I can do change that. If there's an underlying issue that you have with the van, the finance agreement or our service we'll be happy to discuss and get it resolved. Once again, thank you for your business.

Posted 6 years ago

“Ordered van on the 2nd of June with a verbal confirmation of 3 week lead time. Van is apparently in Dagenham and have had registration details since then.Numerous phone calls made and either not answered or returned. Keep getting told they will call back with an update by end of day and no response. I have offered to collect the van myself from Dagenham to speed up the process and I now have no van or means of working. Like others I will have to hire a van because of promises made about delivery times that have not been kept. Global we’re not the cheapest but went with them because of the short delivery time. Really disappointed with the service and from reading all the other reviews appears to be a pattern of promising short delivery times (knowing they cannot meet) and after numerous attempts to contact no updates to delivery time provided.”

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Posted 6 years ago

Hi Rob, thank you for your feedback, I can see you placed an order on the 2nd June and now we're three weeks later, unfortunately the vehicle has been stuck in the Dagenham Ford compound. We have now switched the vehicle in to an identical van that is ready to go and at no additional cost to yourself. We'll have the revised registration details to you later today and we can then arrange delivery. Sorry for the delay, we have experienced some frustrating delays over the past couple of months but we're pretty much through them all now. Once again thank you for your business.

Posted 6 years ago

“Global over two months to get van & no answer to when. Ordered van & told all in place almost 2 months ago. Got told the reg etc. I know we in difficult times, but we get no answers back when ask how long delivery will be. We did test call with Global to order new van, we asked when we would get the van if we ordered today. Their colleague (name withheld for now) told us if we order a Ford, we would get the van within 3 weeks. So why are we waiting almost 2 months? I will & can alter this review if Global act after seeing it.”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. I understand your frustration, the original vehicle assigned to your order was located abroad in a Ford compound, unfortunately when the docks closed we couldn't get it in to the country until they re-opened. We have now switched your order to a unit that is sat in a UK compound so this will speed things up, we'll be in contact with a new registration/chassis number shortly. Thank you for your business.

Posted 6 years ago

“Ordered a van explaining I needed one asap within a week,promised me a van if I had one already in stock to then be told I had a new deal, Month gone and no delivery date so I have a hired vehicle which now costs the buisness money,not answering my emails now so will take this further.”

Helpful Report

Posted 6 years ago

Hi Jason, thank you for your feedback. Looking at your file I can see we had numerous conversations since you placed your order on the 1st May. As discussed the original vehicle assigned to your order was stuck in a Ford central compound so we have switched your order to a van that is ready to go. We'll keep in contact and aim to get you your van as quickly as we can. Thank you for your business

Posted 6 years ago

“Placed an order for a van at end of april was assured 2 to 3 weeks delivery max I received a reg number and chassis number the following day a month later I still have no delivery date and my calls do not get returned”

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Posted 6 years ago

Hi Sharon, thank you for your feedback, I can see you placed your order on the 1st May with a three week expected lead time which takes us up to 22nd May. I do apologise we are running a week late, our delivery agents were originally only delivering to key workers, this then opened up to everyone on the 22nd April, however there was a larger than expected backlog so we have experienced some delays which are now finally sorted. We'll contact you later today to discuss further. thanks for the business

Posted 6 years ago

“These guys have no control of their deliveries. I was told i would have the van in 10 days and it has been 3 weeks and they still dont know when it will be delivered. They say they will only be able to give me 3 days notice! Dont listen to the sales pitch!”

Helpful Report

Posted 6 years ago

Hi David, thank you for your feedback. I can see you placed your order on the 5th May with a expected two week lead-time taking us up to yesterday. Apologies that your delivery has been slightly delayed, we are working with our delivery partners to get you a delivery date as soon as possible. The delivery agents were prioritising key workers but have now opened this up to everyone but there is a backlog which they are working through with reduced staff levels. We will be in contact shortly with your delivery date. Thank you for your business.

Posted 6 years ago

“I ordered a van in december from global vans . Week 2 i had 3 different lights flashing . The break fluid is low. none of sensors work and theres an exhaust light that keeps coming up. I have rung global van 3 times to tell them and they have just said take it to ford no apologies or offer of a discount. I have to take a day off work unpaid and take it to the garage half hour away from my house to get it fix. i also have to pay £20 to hire the courtesy van for the day . If its not fix that day i have to take more time off work and pay more for the courtesy. DO NOT USE GLOBAL VANS. The customer service is awful and they do not care about you once they make their sale. they rang me every day for 2 weeks to try to sell me gap insurance but did not once call me to speak about the van . To make things worse my van was delivered with two dents . one in the side and one on the back bumper. I also have to take time off work to get these fixed . Make sure you check your van properly when you get it as i have only just noticed one of the dents. pathetic”

Helpful Report

Posted 6 years ago

Hi Will, thank you for your feedback. I can see you received your van on the 17th December, we emailed you on the 10th December with detailed instructions on how to inspect the vehicle on delivery. Unfortunately you only marked one of the two dents on the delivery sheet, we have spoken to the supplying dealer who have arranged for the dent to be repaired, it is a difficult situation when a dent is spotted a few days after delivery and not reported straight away, as a gesture of good will we will help to get the cost of repair covered (our aftersales team have been in contact today to get this resolved). Regarding the faults with the vehicle, it is a great shame when something goes wrong with a brand new vehicle, fortunately it is rare but when it does happen it is very frustrating, you are fully covered by the manufacturer warranty so we will work with you and Ford to get it fixed quickly. Once again, thank you for the business and we'll keep in contact.

Posted 6 years ago

Global Van Solutions is rated 4.8 based on 3,542 reviews