Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.76

4.8 Rating 3,542 Reviews

93 %

of reviewers recommend Global Van Solutions

4.8

Based on 3,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

Write Your review

Tell us how Global Van Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience in my life. Don’t recommending”

Helpful Report

Posted 1 year ago

“Poor service ! Employees don’t get back after we send a request . Looks like you lot running a vegetable market .”

Helpful Report

Posted 1 year ago

“You just keep going round and round on this website. Frustrating, why would you spend thousands on a truck you can't see......”

Helpful Report

Posted 2 years ago

Hi, sorry to hear that you couldn't find what you were looking for, please feel free to call us on 01179625314 or email sales@globalvans.co.uk and we'll try and help.

Posted 2 years ago

“I'm afraid I'm not very impressed with the customer service I received from Arun at Global vans. I have been speaking to him to get a quote for a new van. When I asked various questions between the different types of finance options, he came across as patronising and unhelpful with his answers. He sent me the wrong figures on one quote and was reluctant to send me amended quotes as he was just about to go to lunch ? When I said I wanted an hour to digest the quotes and come back to him, he became argumentative and told me '' maybe the vans not right for me '' ? Sorry Global, I will be ordering from another firm.”

Helpful Report

Posted 2 years ago

Hi, thank you for the feedback, I have passed this on to the relevant department. I hope we can supply you a van in the near future.

Posted 2 years ago

“Bought a brand new Transit van from Global Vans. It arrived filthy / covered in dust, had damage to the rear doors that had obviously been professionally repaired that was not noticeable until it was cleaned. The van is a metallic magnetic colour so now everytimne its clean and the light shines on it you can spot the repaired dent / damage a mile off. Global vans offered absolutely zero help after the van had been signed for regarding this. All in all an absolutely terrible experience. Will never use this company again. Do yourselves a favour and go elsewhere, they are simply interested in the sale and nothing else. Completely ruined the experience of purchasing my first new vehicle. The van also arrived the wrong size although I should have noticed that on the paperwork sooner, even though it was specified countless times that I required a LWB not a MWB. Never again.”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback. I can see you took delivery of your Transit in November 2023, the next contact I can find is in February 2024, we sent you a aftersales form to complete but didn't receive it back. If we can be of any more help please complete the info requested.

Posted 2 years ago

“PLEASE avoid this company!! Absolutely disgraceful! Supposed to have the van beginning of may. Given a delivery date and then nothing… emailed, called to try and get some communication and a response. To then get constant lies of the next delivery date. Well we are now on the ‘definite’ delivery day and nothing!! My partner is self employed and has been relying on this van to arrive, this has now caused loss of earnings, affected his mental health and loss of clients. This will be taken further. Disgusting. Avoid like the plague! Worst customer service we’ve ever known and extremely untrustworthy.”

Helpful Report

Posted 2 years ago

Hi Leah, thank you for your feedback. I can't see any customer records under your name, could I please ask that you email sales@globalvans.co.uk with your order number or name that the van was ordered in and i'll investigate further.

Posted 2 years ago

“Absolutely disappointed still waiting fir my van to arrive ...”

Helpful Report

Posted 2 years ago

Hi Ian, thank you for your feedback. I can see our delivery team contacted you this morning, I hope that has answered any outstanding questions.

Posted 2 years ago

“Very poor service!! Promised a van in a week and still nothing 4 weeks later !”

Helpful Report

Posted 2 years ago

Hi Mark, our records suggest you cancelled your order two weeks ago. I've asked the sales manager to give you a call to try and resolve any outstanding issues.

Posted 2 years ago

“False promises. Often that they don’t answer the phone, People don’t want to call you back. Was told 4 weeks from delivery, now in the 6th week with a chance to go into 7th week. Van is registered to the wrong reg plate. It’s linked to a 1.2 2008 petrol Peugeot. Hassle you when you’re looking for the van, calling from mobile numbers, office numbers, leaving messages etc and then once you’ve placed the order, they seem quick to fob you off and forget about you. Absolute headache and wish I went with vanarama”

Helpful Report

Posted 2 years ago

Hi Ollie, thank you for your feedback. I understand you've now spoken to our assistant sales manager to resolve any outstanding issues and get the van booked in for delivery. We'll contact you again next week once delivery has taken place. Apologies for the delay.

Posted 2 years ago

“Van broke down on day one and they are not interested in helping. Just say go to dealer. Won’t accept 14 day return”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback. We have a dedicated aftersales department who can help with any issues after delivery. Could I please ask that you email sales@globalvans.co.uk with your name or order number/reg and i'll get the team on it straight away. Thank you.

Posted 2 years ago

“I was promised a van in stock with 2 weeks delivery. After paying and placing the order, the 2 weeks promised for the van delivery proved to be just dust in the wind. During that time nobody from Global Vans reached out to tell me that there are delays. Nobody. As the order is well overdue for delivery upon chasing them they were unable to confirm a delivery date. Their communication was blunt, defensive and lack of any sort of customer empathy. Obviously not knowing when I can get my van I have called them to ask for a refund. And they have refused to provide me with that although they have not delivered the order. I was told that as per the contract I have signed they don’t provide a refund. And I was made to feel bullied by the senior salesman I spoke to. I recommended that you try somewhere else as their service is simply appalling and they seem to be horrible to deal with. There’s no focus whatsoever on the customer and should I have known about the possibility of this extremely unpleasant situation, I would have avoided them 1000%. Very eager and greedy to take your money, inexistent customer support after.”

Helpful Report

Posted 2 years ago

“Well I’ll start off by saying global are a joke! Since i paid the deposit nearly 3 weeks ago I haven’t had a single phone call or email from global vans! I’ve dealt with the third party involved which angers me. Because I have questions. Honestly don’t know why they even have good reviews! I would NOT RECOMMEND Using global vans what so ever.”

Helpful Report

Posted 2 years ago

Hi Hezakiah, I understand that you've been in contact with our team numerous times regarding your documents and organising delivery. Your delivery was confirmed for today as per the email and phone calls, we'll call you later today to make sure you're happy with the vehicle on delivery.

Posted 2 years ago

“Cassius and alice were helpful at the start, couldn’t fault them. But after I gave deposit it seemed they vanished of the face of the earth. No communication and on one delivery date I had no update or response the entire day? Would strongly recommend not using global vans to anyone. Save yourself the stress I had to endure.”

Helpful Report

Posted 2 years ago

Hi Lewis, thank you for your feedback. I've asked the relevant team to give you a call today and try to resolve any outstanding issues. I understand your frustration when delays occur, we look forward to delivering your van as soon as possible.

Posted 2 years ago

“Avoid at all cost, Once you have signed for the car and you have any issues they will not help you at all, to the point they don’t answer your calls or reply to your emails. I haven’t worked for over 7 weeks due to them delivering me the wrong spec van as was agreed on in the description sold to me.”

Helpful Report

Posted 2 years ago

Hi Jamie, thank you for your feedback. I understand there was confusion on the standard number of seats in a Citroen Berlingo. I hope we have now confirmed everything and all is resolved. thank you for the business.

Posted 2 years ago

“We recently ordered a van which came completely out of spec - in fact it didn’t meet any of the requirements of the SIGNED Order Form. We opted for a larger van due to the size however the van we received was no different internally to the smaller van.. just £350 a month more plus VAT!!! The van misses all required features and is also heavily damaged with side panels missing. When I queried this with them, after them refusing to answer calls and attend meetings - email communication broke down to the fact they had no responsibility, wouldn’t do anything about it, wouldn’t escalate it and that I would have to go through a third party who would likely never reply I would never use them again as found them to be incredibly deceitful. They lied through the entire process to get the most money out of me but couldn’t even deliver the correct vehicle and also won’t take it back. Stuck paying for a van which is frankly useless and unsuitable for the business due to size and lack of ALL features required and paid for. Not to mention, it came 8 weeks later than expected…”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback. I understand you are in conversation with our Resolution Manager to try to resolve any issues, we will work with you and the supplying dealer to come to a satisfactory conclusion.

Posted 2 years ago

“£615 cancellation fee although i was missold by brahim... brahim neglected to inform me that the price was before vat.. i had made it very clear to brahim what my budget was, the price he gave was within my budget however he did not tell me that vat would be on top.. i got a nasty surprise when the loan agreement came through with a higher monthly amount than what i had been quoted..i did not sign it, i queried why the monthly cost was £100 more than i had been quoted.. sid said he would listen to the call and if i had not been informed at point of sale about vat they would honour a full refund.. sid did not keep his word and still held me to a cancellation fee because i had signed the quote agreement... complaint was escalated to lisa who did not honour the refund either.. i have escalated the complaint to bvrla... very disappointed and feel like they have taken advantage of my trust! i cancelled within 7 days and should have received a full refund however the said that in the terms and conditions it states that no refund would be given”

Helpful Report

Posted 3 years ago

Hi Ali, thank you for the feedback. I've spoken to our Resolutions Manager and as discussed the telephone call clearly states all rentals are plus VAT and you signed the order form stating the prices were plus VAT. This is exactly the same as the current van you've leased through us for the past 3 years. I'm sorry you don't want to proceed with your new order, if we can help resolve any issues please let me know.

Posted 3 years ago

“Our experience with Global Vans' after-sales service left a lot to be desired. Once the initial purchase was completed, the support we expected and deserved seemed to evaporate. The most alarming aspect of our dealings with them centred around a few warranty issues we encountered, a scenario that can be quite common when managing a large fleet. Despite the typicality of such issues, our attempts to resolve them through Global Vans were met with unresponsiveness and an apparent lack of interest in our situation. This was quite a surprise and disappointment, especially given the fact that we rely heavily on our fleet for daily operations. Moreover, this experience was a stark contrast to our interactions with other fleet suppliers, and it stands out as one of the worst. The situation became so untenable that the leasing finance company had to intervene to address the warranty issues. It's unfortunate when such drastic measures become necessary, especially when basic customer service should be a cornerstone of any business. Global Vans may offer competitive prices (check the fine print) and a wide selection of brokered vans, be mindful of the seemingly non-existent after-sales support. A great purchasing experience is only part of the equation; reliable and responsive service throughout the life of the lease is just as, if not more, important. In this respect, Global Vans has considerable room for improvement.”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback. I understand you took delivery of your Citroen three years ago in June 2020. The van had a three year warranty from the manufacturer, they have a process in place to try to resolve any warranty issues. We will of course try to help and advise where we can. For complete piece of mind we would always recommend taking a maintenance contract which would of provided the extra level of service you desired.

Posted 3 years ago

“i was quoted immediate delivery as i had explained to salesman . This turned out to be untrue . Has left my workmen and business at a huge financial loss as had to hire a suitable vehicle .After informing admin department i wished to cancel the vehicle i have had my deposit refund request denied . I would warn any potential customer not to order any vehicles from global vans .”

Helpful Report

Posted 3 years ago

Hi John, thank you for your feedback. We wouldn't quote 'immediate' delivery, it's always going to take a couple of weeks for finance documents to be signed and delivery to be booked in with the compound. I understand you signed all the paperwork, the delivery request was sent to the supplying manufacturer and then you cancelled and brought a van elsewhere. I'm sorry we couldn't supply you on this occasion.

Posted 3 years ago

“DO NOT USE THIS SET OF CLOWNS Full of promises they cannot deliver, The only thing they do deliver is faulty vans. I rejected the van within 30 mins of delivery and they just pass the buck expecting you to sort the problems out yourself. I have had to add 140 to start of phone number to get through cos they block your number and never answer messages. I have leased vans for 16,17 years and have never come across anything as bad as this lot. KEEP WELL AWAY”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback. I understand you found a fault with your new van and were advised to take it to your local dealer for investigation, on inspection they didn't find the issue described on their test drive. We will of course continue to help resolve any issues. As an existing customer your phone calls will automatically get directed to our customer care team rather than the sales team who you first spoke with.

Posted 3 years ago

“terrible service we was promised the van within 2/3 weeks the van didn't arrive until over 6 weeks later. once the holding deposit was paid really hard to speak to anyone regarding the van. the van arrive wasn't as expected and after over 10 days someone called me back, they were very rude and told me its my own fault and i will have to just deal with the wrong van.”

Helpful Report

Posted 3 years ago

Hi Luke, thank you for your feedback. As discussed we delivered the van ordered as requested. I'm sorry you don't like the van but you have everything as ordered.

Posted 3 years ago

Global Van Solutions is rated 4.8 based on 3,542 reviews