Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.73

“Disgraceful service, ordered a van 12 months ago when the van eventually arrived the supplier tried 18 times to ask Global for information so they could get it registered & taxed and out of the three contacts at Global no one answered them and had to sell the vehicle to someone else as it had to be registered by 1st March. The staff informed me they sold for a larger profit which was not true. Don't touch this company”

Helpful Report

Posted 3 years ago

Hi Steve, thank you for the feedback. I understand your review relates to a relative's van order. There may be some cross wires on the current situation, I have arranged a call back from our team.

Posted 3 years ago

“Appalling customer service. Ordered a van in December 2021 that was 'In Stock' according to Global Vans. The van has not been delivered and Global Vans will not answer phone calls or respond to emails. We have paid our deposit and I am now seriously worried that we have lost it and will never get a van. If we had updates or even a target date when we may get a van it wold be one thing, but we absolutely no date and no idea when this van will be delivered, making business planning very difficult. I would not recommend this company. I would definitely avoid this company at all costs.”

Helpful Report

Posted 3 years ago

Hi Steve, thank you for your continued business, I understand you've been in regular email conversations with our team, I understand you've received two of your four vans and we're waiting for confirmed dates on the other two. We will contact you again shortly to discuss this further.

Posted 3 years ago

“Appalling service. I put my £500 holding deposit on a van in October and was told the van would be ready in November. This then got delayed until the first quarter of 22, which I accepted. 2 weeks into March, I still haven’t had any indication on when this van would arrive. After countless phone calls, they made contact with made contact with the dealer to then be told this van is no longer in production. If I didn’t push on this to find this information out I don’t think I’d have ever been told!!!!! I had to upgrade to the 116 Vito at an extra cost which I accepted. After being accepted by ‘Lease plan’ on the original van I was told there would be no issue swapping the vans. 1 week later, and lease plan decline the finance even though I have a credit score of 999 and have never missed a payment in my life. This is a disgraceful company and I have wasted nearly 7 months for nothing!!!!!!!”

Helpful Report

Posted 3 years ago

Hi Harry, thank you for your feedback. I understand you have spoken to our team and we have resolved the credit issue and everything is back on track, we look forward to delivering your new van shortly. thank you for your patience.

Posted 3 years ago

“Broken promises was told my van would be with me in 7/10days so signed up paid £500 deposit. 6 weeks later still no van so I cancelled after being told on more than one occasion that if I sign this document it will be with me in 5 working day when really they was just lying and making me tied down to a contract. Absolute con men especially (Ben) please avoid”

Helpful Report

Posted 3 years ago

Hi Wayne, thank you for your feedback. I can see you ordered a van on the 19th October 2021 with a 3 week lead time but then contacted us in early November to say you had brought one elsewhere so wanted to cancel. We then followed your instruction and cancelled your order.

Posted 3 years ago

“awful avoid at all costs . placed an order for a van on 27th October 2021 for delivery early January 2022, still hadn’t arrived by 10th February so called to chase it myself as we had no contact from ‘Global Vans’ to be told it would now be early april or may 2022 - 7 months …..I dont think so, so I looked else where and found the same van and had it delivered within 4 days. Now Global Vans are refusing to give me back my deposit of £550 - Shocking service, called 3 times now & no one returns your calls !!!”

Helpful Report

Posted 3 years ago

Hi Lisa, thank you for your feedback. I can see you ordered a van in October with a 12 week lead-time. We advised you in January that there was a delay in production and we offered you an alternative vehicle that was in stock which you agreed to switch into. You later contacted us to cancel that order. I've asked our resolution manager to give you a call to discuss.

Posted 3 years ago

“placed order for mercedes sprinter Aug21, told could up the spec as it was already in UK, we could get parking sensors added, paid the deposit and was given Oct as delivery, then changed to Dec, that was after chasing them up constantly, get promised call backs they dont happen, got to continue phoning to get someone to listen to you, then told there was a problem with components, (not sure how that works with a van that was supposingly ready to go) and pushed into paying deposit if I wanted it, being the last one available obviously, still chasing order up, being offered a white transit instead with a March delivery, and YET on their website merecedes sprinters are showing "coming soon" and have been told they have absolutely no idea when they will be here could be August 2022, is that soon?....what it is, is false advertising, not following through on finance agreement (should have been given details of van as agreement states) STOP playing with peoples livelihoods, STOP misleading customers with false advertising and START following through what you should be doing with the FSA regulations, and have the common courtesy to call when you say you will. Please dont embarrass myself by answering this with we have offered you an alternative....how about answering clearly and directly when I will receive the merecedes sprinter that was ordered.”

Helpful Report

Posted 3 years ago

Hi Pauline, thank you for your feedback. I understand you and your partner are in regular contact with your sales advisor. It is very frustrating when a lead time slips from a manufacturer, we will always pass on any information we receive and work with you to manage the delay or suggest alternatives. I have asked your advisor to contact you again today to talk you through your options.

Posted 3 years ago

“Please do not purchase a vehicle from this company as they tell lies regarding delivery and you don't get to speak to the person who sold you the vehicle They took a holding deposit but have failed to mate any contract after this”

Helpful Report

Posted 3 years ago

“Terrible communication mixed with a complete lack of appreciation for existing customers. I placed and order for a vehicle and was told delivery of said vehicle would be within 4 weeks of order. Paid £550 deposit, secured vehicle. I was asked to sign the lease agreement without having a confirmed delivery date, which i did not do. 10 days went by and still no sight of a delivery date. subsequently i cancelled my order as it wasn't looking likely that my vehicle would be delivered any time soon and i could source one elsewhere within the time frame that i wanted. Robert Prideux, Global vans sales manager, agreed to refund my deposit in full, recorded, on a phone call. did this happen, no, of course it didn't and they are denying any of this conversation taking place and are refusing to supply the recording. Now being ignored from management of Global Vans. Just to add, I am still a customer of theirs with a current vehicle and have been for over 4 years, have recommended them to multiple businesses as we are all local to Bristol. Never will I use GLOBAL VANS again. Very poor service and behavior.”

Helpful Report

Posted 3 years ago

Hi Jordan, thank you for your feedback. I can see you ordered a Ford Ranger on the 24th August with a 3 week lead-time. The vehicle was ready for delivery from the 14th September. Reading the notes you asked to cancel the order on the 6th September for due to a change of circumstances in your business and you would come back when you were ready to order again. We agreed to keep your deposit on file to use again in the future. There are costs in cancelling vehicles and we always try to minimise these. I hope we can supply you again in the future.

Posted 3 years ago

“Worst service ever received, rude staff who ignore emails, van turned up with a different interior spec to what I asked for, told me delivery would be end of august- received van in the middle of November. Highly suggest you look elsewhere.”

Helpful Report

Posted 3 years ago

Hi Jack, thank you for your feedback. I can see you ordered a Transit Connect on the 2nd July with an ETA of 12 weeks, apologies that delivery ran a couple of weeks over schedule. As discussed you have received the exact specification requested, I understand you thought it came with an interior screen which is an optional extra on your model. Thank you for your business.

Posted 3 years ago

“Great help toget you to buy van or vans but awful customer services along the way with issues over the plan years every time lawful arrogant unhelpful staff. Don’t be fooled by there nice helpful way before as they want yr Buisness but once you have signed sealed and delivered they don’t want to know with anything and do not contact you back as they always fob u off and you have to argue to get anywhere. Especiallly Justin who was very rude to my wife and totally Not proffesional. And messed up our re finance on one van and basically told my wife tuff”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback. I've had a look at your file and spoken to Justin, I can see you leased a van back in 2014, I can see some communications over the past seven years and a recent conversation where we were unable to help with your request. I'm sorry you felt disappointed with our response. I'll arrange a call back for this afternoon to discuss further.

Posted 3 years ago

“This company has done every thing wrong at every turn during my bid to get a van they have lied to me on phone calls that I have recorded I have been more than patient and now I find out they didn’t bother to settle my old lease and I had debt collectors at my door and a mark on my credit rating the managing director jack Elliott had ignored my calls and bids to sort this out personally before going to the FSA and obandsmen and I have been called a liar on multiple occasions do not use this company I cannot even get them to speak to me”

Helpful Report

Posted 3 years ago

Hi Sophie, thank you for your feedback. I understand you've spoken to our Resolution Manager this afternoon, we have processed everything our end and are waiting on the finance company to close the file, we expect this to be completed in the next couple of days so will be in contact early next week to finalise everything but if you want to speak in the meantime please contact our Resolution Manager who can discuss further.

Posted 3 years ago

“The worst customer service ever experienced, never calls back, makes up their own rules. They cancelled my order then said id cancelled it so basically stole my deposit. Also know of someone that has had a new Ranger back in the garage 7 times so far and they haven't helped at all! Fake reviews, avoid at all costs.”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback. I can see from your file that you ordered a in stock Mercedes Sprinter in October 2020, I'm sorry to hear that you had to close your business for five months but the Mercedes dealer couldn't keep the vehicle on hold any longer so in May 2021 the vehicle was reallocated. I have asked Jack to call you to resolve any outstanding issues.

Posted 3 years ago

“Had a brand new Ford Ranger turn up for one of our engineers and when he was driving it home from the office it came up with a host of alarms and he had to stop at services and call out the AA. The AA said it had to go back to a Ford garage. I thought well Global vans have been good so we will call them to resolve this and get our engineer back on the road, I was astounded that they washed their hands of the problem and left the problem of a brand new vehicle as our problem. Thank you for your business and please dont bother us, after sales service is shocking and will not buy again from them, comment was the Leaseplan you signed doesn't make allowances for a replacement car if your breaksdown, the car was only used for 2 hours, disgraceful.”

Helpful Report

Posted 3 years ago

Hi Scott, thank you for your feedback. Firstly, apologies that you have experienced a problem with your new Ford Ranger, it's very rare to get problems so soon after receiving delivery of a brand new vehicle but understand how frustrating it can be. For complete peace of mind we recommend a full maintenance and replacement vehicle contract where you'll be fully covered in these situations but we are always here to help when you experience any issues. I've spoken to our aftersales team and can see you called the AA who advised you needed a Ford garage to look at the vehicle, I understand your first choice garage was fully booked so we advised of some alternatives and your vehicle is booked in to be seen today. We will call you later today to follow up.

Posted 3 years ago

“I have been waiting for a call back for over a week and I have been calling every single day no response, absolutely terrible!”

Helpful Report

Posted 3 years ago

Hi, thank you for the feedback. I've asked for this to be sorted ASAP, expect a call back this morning if you haven't had one already. Sorry for any inconvenience caused.

Posted 3 years ago

“So a month on from last review still no phone call and still waiting for a refund of our deposit Paperwork was signed told you we wanted it in April 2021 you tell us it was reallocated in May 2021 doh!!!!😣 WE DID NOT CANCEL OUR ORDER YOU DID !!!!! you allocated it to some else not our problem what is a problem is we want our deposit back NOW!!!! We will take this further now as promised twice we would get a call from the manager guess what THEY NEVER CALL BACK !!!!!!!! FUMING !!!!!!! And don’t answer passing the buck which is exactly what you done our 2 previous reviews 😡😡😡😡😡”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback. I can see from your file that you ordered a in stock Mercedes Sprinter in October 2020, I'm sorry to hear that you had to close your business for five months but the Mercedes dealer couldn't keep the vehicle on hold any longer so in May 2021 the vehicle was reallocated. I have asked Jack to call you to resolve any outstanding issues.

Posted 3 years ago

“Continously Advertise Vans at prices they cannot supply - Over the past 18 momths I have asked for them to supply a van they advertise and they cannot - The excuse pre pandemic and during MAy to June 2021 was the manufacturers had over quoted and could not make them in time (even though the advert says in stock) and tried again today (July) and guess what - same excuse. I rang them and said what large vans have you got for the £199.99 a month - how much deposit do you need to put and what term - reply was I can't tell you as the engines are all changing and will be September before we know what deals there are??? So I said change the Ad then and they hung up...Utter B****it - Go on to their page select Large Vans - all the Citroen offers advertised they can't do, The Nissan that's in Stock isn't and will be possibly December but not at the price quoted - The Fords??? Nope Not available”

Helpful Report

Posted 4 years ago

Hi Tim, thank you for your feedback. We regularly update our website as and when we receive updates from our supplying manufacturers. As widely reported in the press there is currently a UK wide shortage of new vans so our stock levels are changing constantly. If you can not wait for a factory order we would recommending acting quickly on any stock vehicles.

Posted 3 years ago

“Called them, spoke to Jason who was taking every detail possible and even sent an email to confirm. Ins and out of my business who I am what I do 25 minutes chat. Took more time on me and no time checking his stock. Surly that should have been the first step. Promised me call back next day which never came. I rang him 2 days later to be told not got the van I was after. No alternative no other options no nothing just good bye. Why mess customers about getting all that information from them and you have no stock. Time wasters. Poor customer service.”

Helpful Report

Posted 4 years ago

Hi Mike, thank you for your feedback. I have spoken to Jason and I understand you wanted quotes over 36/48/60 months for Finance Lease & Contract Hire with various different initial rentals. Jason informed you that stock is moving very fast at the moment so what we had available was subject to change but you still in the early stages of your decision making. When you called back in a few days later the vehicle had sold and we gave you our next available due date. We are recommending that customers move quickly to secure stock vehicles as we're in a fast moving market and stock levels change hourly. thank you for considering us, I hope we can supply you in the future.

Posted 4 years ago

“Absolutely terrible service. Was friendly and helpful and talked to you like your best mate until the money was taken. We informed Arjun we need the van quickly, He told us 7-10 day delivery. 6 weeks later still no van... Called them 6 times never return my calls asked to speak to a supervisor twice, again no call back. Don't know when the van is going to turn up BUT WE NEED IT NOW!!! also cost us £250 as we had to hire a van Do not use this company and these reviews must be fake. We also work for the BBC so thinking of getting in touch with Watchdog.. Unless we get the van in the next couple of weeks we are going to cancel and we want a full refund.”

Helpful Report

Posted 4 years ago

Hi Simon, thank you for your feedback. I've asked one of our senior sales advisers to give you a call to discuss the best way forward, I can see he called you yesterday and is planning on calling again shortly with a further update. I'll keep an eye on the progress and make sure you're kept informed.

Posted 4 years ago

“Customer service here is terrible. This company tells people they have vans in stock takes there deposits then makes them wait months for there van. They also threaten people with their deposits. Would never recommend this company.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback, looking at your file I can see ordered two Citroen Berlingos on the 21st May with an estimated due date of the 5th to 11th July 2021. Everything still looks on track, I've arranged a call back for one of our managers to try and resolve any issues.

Posted 4 years ago

“Thursday 17th June We want our deposit back!!!!!! and will not be using your services as we never received the so called 50+ calls or emails you say and documents were signed !!!!!!! We have called over 20 times now since April 16th no one has returned our calls as promised An Email was sent April 16th asking if we still wanted the van and to contact you, so we did numerous times always promised to get someone to call back still waiting !!!! to this day 😡 you then sent us emails saying sorry to hear you’ve cancelled your order twice WE NEVER CANCELLED !!!!!!!!!!! Then another email saying you’ll be using our deposit as a cancellation fee Again WE NEVER CANCELLED!!!!!!! FGS so your reply to my previous review Which I find over exaggerated and was actually posted 2weeks ago tomoz funny promised a call from a manager Jack on the Monday still no call and no contact to discuss from Brahim either Why is it you reallocated van in May 2021 When we received an email from Zoe asking if we still wanted the van on April 16th my guess is you had already reallocated and tried hard to fob us off Oh another thing business was not allowed to continue due to lockdown so we and thousands of other business were closed all of Nov then again from Dec to April which you were informed about I find your reply a joke I would have replied to your comment if it enabled me to now having to write this again Please don’t ring and say someone will call cause they never do!!!!!!! 😡”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I can see from your file that you ordered a in stock Mercedes Sprinter in October 2020, I'm sorry to hear that you had to close your business for five months but the Mercedes dealer couldn't keep the vehicle on hold any longer so in May 2021 the vehicle was reallocated. I have asked Jack to call you on Monday to resolve any outstanding issues.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Global Van Solutions Reviews