very very poor customer service, I was told I would have the van before Christmas and finally after being passed around the whole call centre I finally reached the manager. the manager was very nice and even offered to pay my vehicle road tax out of goodwill for them taking so long. which I got in writing. Only to find out they drive your van to you so it has to come with road tax, and when questioned he said he never said he would do that even though I have it in writing. its quite laughable at the fact I could get my refund quicker then I could a call back from them. This company is a JOKE they offer you the world and when it comes time to give you the lease you wanted there is suddenly credit problems and they cant do what they said they could do after takin £550 of your money to "secure the last van"