Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,116 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My engineer is very happy with the van. For your service it was generally good except I wanted a Vaxhall Vivaro van which at the end of April your company said due to the ability to get that van I would have to wait till early June so I changed to a Ford transit custom that you had already but I still didn't get delivery till early June even though you already had all my paperwork from the first van I bought from yourselves.”

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Posted 10 years ago

“In the main I’m happy with the purchase, however we were very desperate to take delivery and on my initial enquiry I was told vehicles were in stock and you would be able to deliver within 2 weeks. The actual delivery was 4 weeks later, it appeared to me that after paying the holding deposit there was a couple of weeks of no communication and I had to chase the progress on several occasions before finance documents etc were received. This was a little frustrating and I was expecting better communication, perhaps some form of online order tracking would be useful instead of customer having to keep ringing.”

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Posted 10 years ago

Hi John, thank you for the feedback. I've looked through your file and I can see you placed your deposit on the 28th April but we didn't receive your signed order form until the 7th May. Unfortunately we can't process orders until a signed order form is received so this 9 day wait for the form did delay you receiving the vehicle, we did chase it a couple of times but following your feedback we may have not tried hard enough. Once we did receive your signed form we sent you your finance documents the next day and delivery took place the following week. I do apologise for letting your initial delivery timeframe slip from two weeks, we do now have a dedicated member of our team who's job it is to chase signed orders forms daily to ensure there are no unexpected delays. Thanks again for the business and I hope everything goes well with your business. Regards, Jon

Posted 10 years ago

“Would recommend to a friend due to the price.”

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Posted 10 years ago

“I have to say that Gemma C, the main person i have dealt with was very knowledgable and couldnt be more helpful with sorting everything out, nothing was too mich trouble for her and even went the extra mile when items were out of stock to try to source alternatives! Absolutely amazing service from Gemma, would highly reccomend.”

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Posted 10 years ago

“An excellent service from the Team at Global Vans! My only bug to bear, is that the the van was delivered dirty. I understand that it had been driven over 400 miles to me, but the dirt was old - it had not been valeted to showroom condition upon dispatch.”

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Posted 10 years ago

“Excellent price and service from Jodie in sales - a little disjointed in organising delivery but overall good rating and I will use Global Vans again if they have a similar deal available ML”

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Posted 10 years ago

“The leasing of the van was a seamless process with excellent customer support, I would only recommend that the customer choose the date of the direct debit payments, as that final stage is less structured and now we have a direct debit going out on the 26th of the which is 4 days before pay day so have to remember to have enough available funds.”

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Posted 10 years ago

“good”

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Posted 11 years ago

“We have purchased over the last 5 year 2 vans”

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Posted 11 years ago

“the deals are good as your services,but you need to improve your customer service/some of them are very brief on the phone,sounds bored and do not want to explain the details/ the only contact is by phone and you definitely need to improve it. happy talks,happy customers,more sales... best regards,Deyan”

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Posted 11 years ago

“could not get first or second choice vehicle however i believe this was out of your hands.otherwise everything was okay and van delivered on time.”

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Posted 11 years ago

“Very pleased with the vans, service provided and friendly staff. The process however was quite stressful on both sides. We caused you problems because our MD was so busy and could not always provide what you needed - that was our fault! However, we would have expected a little bit more flexibility from you. Some of your rules are too rigid and caused us a lot of delays. That being said we would definitely use your services again now that we know the process more clearly.”

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Posted 11 years ago

“Overall experience was good. Several issues with finance were resolved quickly and professionally. Would use again.”

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Posted 11 years ago

“I'd have to say, they were excellent in the main and I'd have given them 5 stars if they'd not got the order wrong in parts. However, that was rectified pretty quickly and to my satisfaction. Overall, top service and I'd definitely recommend them, in fact I have, several times in the VW forums.”

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Posted 11 years ago

“Steve Harris and Paul Fricker served me with excellence, not only was the deal very competitive, but their service was top class. Only issues are I think the parrot bluetooth installed is the one below the spec discussed and was not told about inflation kit instead of spare wheel.”

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Posted 12 years ago

Thank you for your great feedback, we apologise if there was any confusion in the Bluetooth provided. We trust you will use Global Vans again for your next van lease.

Posted 11 years ago

“Ryan Barlow was very helpful and kept me informed at every satge of the process”

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Posted 12 years ago

Thank you for the great review, Ryan is very happy with his feedback. We hope you return to Global Vans

Posted 11 years ago

“Excellent service. Ryan and Paul were extremely helpful throughout. Will be recommending and using in the future.”

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Posted 12 years ago

Thank you for your recommendation, we look forward to you returning to Global Vans and your next van lease

Posted 11 years ago

“Overall very satisfied with service. In my opinion you kept the remainder of my deposit longer than necessary.”

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Posted 12 years ago

During busy periods, there can be a delay with aftersale processes but we are pleased you've had a great experience at Global Vans for your new van purchase

Posted 11 years ago

“Rachael was extremely helpful. She kept me informedthe whole time with regular phone calls and e-mails. I found Rachael very pleasant to deal with.”

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Posted 12 years ago

Thank you for your review. Rachael is very happy with such great feedback please recommend us to your colleagues for van leasing deals

Posted 11 years ago

“Make paperwork process quicker and use 1st class recorded postage for documents woulnd increase performance.”

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Posted 12 years ago

Thank you for your feedback. We send our van leasing documents to our customers first class and provide a freepost envelope for them to be returned.

Posted 11 years ago

Global Van Solutions is rated 4.7 based on 3,116 reviews