Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,116 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mark of a good company is when something goes wrong and how it's dealt with. Plylining/tow bar not done but quickly arranged to be fitted at my address- TOP MARKS!!”

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Posted 13 years ago

We're glad we porvided you with a great service. We hope you return to Global Vans with further van leasing opportunities.

Posted 11 years ago

“Very good sales team. Lack of information regarding breakdown cover and vehicle warranty. Appear to lose interest once vehicle sold.”

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Posted 13 years ago

We apologise for any informaton you did not receive, we hope you received great service from our Global Vans administration team after point of sale.

Posted 11 years ago

“Do not believe you should pay in full days before delivery.”

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Posted 13 years ago

Thank you for your feedback. In order for us to keep using our dealerships to supply new vans, we need to pay them prior to delivery.

Posted 11 years ago

“Communication about progress of my order could have been better. Car had stuff missing form air con which made it rattle badly. Easily refitted but should have been dealt with before delivery.”

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Posted 13 years ago

We apologise for the problem with the air con at point of delivery, but we are pleased this issue is now resolved. We hope you will return to Global Vans for your next van lease

Posted 11 years ago

“Everything went well, but found some answers to questions weren't directly answered. I.e still have no answer about log book and never got a receipt for payment. But overall was happy.”

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Posted 13 years ago

We apologise for any lack in communication, but we are very please you have had a good overall experience with Global Vans.

Posted 11 years ago

“Excellent service from start to finish! Thank you”

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Posted 12 years ago

We are glad to hear you were happy with the service and we hope you lease vans with us again in the future.

Posted 11 years ago

“Van didn't show on the day promised which was a bit concerning at the time as first purchase. However here 1st thing the next day so generally satisfied.”

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Posted 11 years ago

We are sorry to hear that your vehicle did not arrive on the day it should have but glad to hear it was resovled quickly and efficiently. We hope your first choice for leasing vans in the future will be Global Vans.

Posted 11 years ago

“Very pleased. You have a good team!”

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Posted 11 years ago

“Very happy with the service received and all information was accurate. Only problem when van was delivered, locks not working and no fuel in van. Ran out of fuel after half a mile.”

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Posted 11 years ago

“Excellent. Thank you.”

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Posted 12 years ago

“Rang twice to arrange a rough time for delivery; neither lady rang me back so delivery driver had to sit for an hour until I could get back. A little info back from admin would have avoided this.”

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Posted 12 years ago

We are sorry that the delivery communication was not better. Sometimes when the driver is on route it is impossible to get an update on exact timescales as the driver can not answer phone. Thank you for your van lease business.

Posted 11 years ago

“No Problem”

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Posted 12 years ago

“We were a bit surprised to find we didn't receive log book and had to wait 6months for it. No problem but may have been a good idea to inform us up front.”

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Posted 12 years ago

We appologise for not communicating this point well enough. Not all van lease deals require this but we work to the rules agreed with our manufacturer / dealer partners.

Posted 11 years ago

“Still waiting for reg documents 3 weeks after delivery”

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Posted 12 years ago

I can confirm that all documents have been sent out. Thank you for your new van purchase

Posted 11 years ago

“Citroen Relay LC62 *** - arrived 8-1-13. Now April and not received V5/logbook!? If you haven't already, could you date 17 2 days after registered.”

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Posted 12 years ago

Hi thanks for your new van lease, you should now have received all documents that are due but thanks for reminding us.

Posted 11 years ago

“Ryan - exceptional. Dealt with all my needs and was very professional. Thanks”

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Posted 12 years ago

“2 criticisms that I have is the salesman never responded to an e-mail I sent him, so sent same e-mail o admin team and got reply sstraight away. And when I asked delivery timescale I was told 3 weeks but turned out 5-6 weeks. Apart from that happy with the majority of service.”

Helpful Report

Posted 12 years ago

Thanks for your feedback on Global Vans, we are sorry that your email slipped through the net. Sometimes van manufacturers and dealers have logistics problems that on rare occasions effect timescales for new van deliveries, I believe we did all we could to minimise the delay for you.

Posted 11 years ago

“Very pleased with the service. Thanks you”

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Posted 12 years ago

“From ordering van to delivery all went very well, but one of the extras ordered i.e tow bar was a disaster (wong bar and electrics). Problem still ongoing”

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Posted 12 years ago

“Excellent service. Thank you.”

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Posted 12 years ago

Global Van Solutions is rated 4.7 based on 3,116 reviews