Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,243 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 vans, 1st van arrived 2 weeks late, with damage on the door and none of the extras I ordered fitted. It took another 2 full days where the van could not be used for them to fit all the extras. 2nd van arrived 4 weeks late after multiple excuses (supplying dealer sold the van to someone else, transporter was involved in an accident and van damaged beyond repair etc etc etc. I think they must have a book of excuses that they use to fob customers off). The van finally arrived 4 weeks late, not the model I ordered and again with extra items ordered not fitted. Took another 2 weeks and multiple phone calls to get it sorted. When the reversing camera finally did get fitted the screen fell off the very next day. Not impressed at all. I feel I have been lied to from day 1 on both vehicles, the prices agreed have changed a number of times from ordering to delivery. They promise you the world and then when they have your order finally get round to telling you the truth rather than what you want to hear. Had I known what hard work dealing with these poeple was going to be I would have saved myself a lot of trouble and ordered straight from my local Ford Dealer.”

Helpful Report

Posted 11 years ago

Hi Darren, firstly thank you for ordering three Ford Transits, your business is very much appreciated and I do apologise that we've let you down. Having a read through your file notes I see the original order was placed on the 24th September and you took delivery on the 16th October, that was a three week delivery timeframe which I can see is a week later than originally quoted. Ford vans do typically take three weeks, we can speed this up with a quick turnaround of finance documents but unfortunately we didn't received the signed docs back from you until the 30th September. Regarding the non fitment of aftermarket accessories we did contact you on the 10th October to inform you of a delay in fitment and gave you the option to delay the delivery date so we could get these fitted but you requested to continue with the originally delivery date and to fit the parts afterwards as you had a sign writing company booked in. We did get these fitted a couple of days after delivery to your satisfaction. I understand it can be frustrating when delays occur and do apologise if you feel we have mislead you at anytime, we will review these processes and ensure we implement procedures to minimise the potential of this happening again. Thanks once again for placing your third order with us, I will personally ensure everything runs smoothly.

Posted 11 years ago

“Where to start A. ( brand new ) van fully paid for was delivered dirty with 185 miles on the clock B. The ply linining wasn't done but was paid for C. There was and still isn't 3 weeks later a sd card for the built in sat nav obviously I've paid for this D . The ply lining was eventually fitted after being let down 3 times (but ) is unbelievably rough could do better my self Will do when I buy my next vehicle I've complained about this but after 5 days still had no reply I no slot of the things are out of global vans hands But you use these company's so things need to be looked at The service just went down hill once I handed the money over £22,500 is a lot so I would expect better really maybe on the next vehicle it's worth going to a main dealer little bit more expensive but probably get better after care”

Helpful Report

Posted 11 years ago

Thank you for your feedback. I do apologise for letting you down, I have looked into your case and would like to comment on your issues. Our free UK mainland delivery service does mean the vans are driven from the manufacturer’s compound direct to our customer’s address, this will add mileage to the vehicle. The driver will aim to get the vehicle washed over if they get dirty during delivery, this isn’t always possible due to logistics. Regarding the SD Card, at the time of your delivery Ford UK did have a shortage of these so to avoid a delay on delivery we asked if you would take delivery without the SD Card, Ford have now cleared the backlog so the card has been sent out to you special delivery. Unfortunately it was an oversight on the ply-lining not being fitted, it was a genuine error of the Ford dealer not double checking before dispatch, I have checked our records and the ply-lining company did leave a few messages with you to come out and fit the ply at your address and once this was done you were not happy with the finish. We have arranged for the quality inspector to come out to your and rectify any issues.

Posted 11 years ago

“Well there's nothing I can say in your favour at this point of time having had the van reg no cf63dua nearly 2 months and still no tax disc and still no documents what more can I say”

Helpful Report

Posted 11 years ago

Continued apologies for this unacceptable situation. We are in regular contact with the supplying Ford Dealer, the DVLA and yourselves to get this issue resolved. As you’re aware the new Tax Disc system introduced last year allows the Dealer to deliver new vehicles without Tax Discs which is then typically posted to the customer within 14 days. Unfortunately although the Ford dealer posted the tax disc out recorded delivery it never arrived. To obtain a duplicate is a relatively simple process, you just need to take your V5 (logbook) to a larger post office and they’ll issue a duplicate for you. Unfortunately the Ford dealer sent the V5 to you in the same envelope as the tax disc so we’ve had to obtain a duplicate V5 as well, this can take a couple of weeks for the DVLA to process but my understanding is that this should be with you in the next couple of days. I do sincerely apologise for the unacceptable service you have received, we will get this resolved.

Posted 11 years ago

Global Van Solutions is rated 4.7 based on 3,243 reviews