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Global Van Solutions Reviews

4.7 Rating 2,203 Reviews

89 %

of reviewers recommend Global Van Solutions

Company Reviews

Product Reviews

4.7

Based on 2,203 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 23rd June 2023

Global Van Solutions 5 star review on 20th October 2022

Global Van Solutions 5 star review on 19th October 2022

Global Van Solutions 5 star review on 30th September 2022

Global Van Solutions 5 star review on 15th September 2022

Global Van Solutions 5 star review on 18th June 2022

Global Van Solutions 4 star review on 11th March 2022

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don't use this company. I have been messed around and lied to. They cancelled original van due end of April. Promised me one end of May. Van still not here. I've been ringing and emailing since 31st May to be told its at Sea somewhere but no ETA. Louie was my 1st point of contact then it moved to Ben then Kate now Jacob. Still awaiting a senior sales person to contact me. If I don't have a van By the week of the 20th as told to them back in March then I have no business and they do not care. Even lied to me last Friday when I asked to speak to Louie they told me he was on the phone but would call me back. Yes you guessed it no call. So I rang Monday 9.15 am to be told Louie doesn't work there hasn't done for several weeks. People order vans mainly for their work so when I state I can't work unless I have a van by this day and they say yes I will then I expect it. If I treated my customers this way then I wouldn't have any. So please don't be fooled like me the vans are not at the prices advertised and they treat you like it doesn't matter when they let you down”

Posted 1 year ago

Hi Louise, thank you for your feedback. I understand you rang in on Monday to say you wanted to cancel your order. Your request has been actioned and you'll receive confirmation shortly. I agree the original lead time has fallen back slightly, unfortunately this can occasionally happen, especially in the current climate. I hope we can supply you again in the future.

Posted 1 year ago

“You bother with your email. I can't find unsubscribe. I don't need you. Stop bothering.”

Posted 1 year ago

Hi, please email sales@globalvans.co.uk and we'll remove you from our mailing lists.

Posted 1 year ago

“Unfortunately not a very good experience, we were talked into a more expensive van and given a promised due date. It’s funny that we kept hearing from Ben as he needed us to leave an excellent review, must have phoned 3 times per day until we did. Then we heard nothing 2 weeks past the due date we got a call of somebody we have never dealt with who advised the van was going to be 2 months late, we said to Ben from the start we needed a van by a certain date or we didn’t want to order, this is why we where talked into a more expensive van. So obviously we said this is no good and you have broken our agreement, guess what yes you guessed it , they kept the deposit for cancellation though it was there fault. Clever way of scamming money. So here is the real review you asked for. GLOBAL VANS ARE ABSOLUTE SCAMMING LIARS, AVOID THE SLIMEY LYING SALESPEOPLE LIKE THE PLAGUE. RIPP OFF MERCHANT I will be adjuyall the reviews you begged me to leave.”

Posted 1 year ago

Hi Dave, thank you for your feedback. I understand you ordered a Nissan on the 23/3 with an ETA of the 1/7 but cancelled it on the 17/5. I can see we made contact with you yesterday with our complaints procedure.

Posted 1 year ago

“They charged me a whopping £550 to cancel a van that wasn't meant to be delivered for at least 3 months. So basically, I ordered a van from them back in Feb/March, this process was good until I was signing the paperwork, then they realised they needed to add on around £50 pcm, still not sure why... So the £370 van (incl Tax) now costs £416... They failed to inform me at the time that I'd have to pay additional road tax because the van costs over £40k. So from the initial quote I'd accepted I was looking at paying now around £850 extra per year. Once I add on for additional insurance, tax etc, this van which I'd originally allocated £400 on pcm, was going to cost me around £600 pcm... I tried to remove some of the extras, consider a different van, but was told that the van was already built (3 months to go btw), and I couldn't remove extras, and whenever I contacted the company to look for something more reasonable, I was always talked out of changing the van due to resale value, and only then did I tease out the information that I would have to pay additional tax on this one, which I could save on another van, but I'd never own that van etc... So after being unable to comfortably plan for these much higher costs than initially discussed, I asked them to cancel the van. And they charged me all of the deposit I paid for a van I've never even seen a picture of... I don't have the VIN, I don't have information on its status, and have never been told that it's being manufactured let alone that it's complete... I consider taking £550 as a charge for cancelling a van that hasn't been delivered to be extortionate... It's dishonest, and I found that once I'd placed the order in, I was met with lethargy and some annoyance when I wanted to get the details right... Here's your chance, justify the £550 cancellation charge.”

Posted 1 year ago

Hi Antony, thank you for your feedback. I've looked into your case and can see the van you ordered had gone into build so the specification could not be amended. We offered to requote you based on your revised specification but due to list price increases and discount changes, the price would have been more expensive even though you reduced your spec. The road fund licence would not have changed, commercial vehicles are charged at one rate. You decided to cancel your order so as per the order form you signed there is a cancellation fee. I hope we can supply you again in the future.

Posted 1 year ago

“I ordered a new Transit in October or November last year! Paid a deposit, the finance etc accepted .. promised it by February 2022 .. then that was pushed back to March , and now we are at the end of April and still no van!!! I didn't expect to have to wait 6 months for something I clearly needed when I initially enquired ! My business relies heavily on a reliable van .. really have let me down!”

Posted 2 years ago

Hi, thank you for your feedback. I can we have tried to call you a few times over the past couple of days, please return our call when you are available so we can discuss further.

Posted 2 years ago

“I ordered a van on the 16th February 2022 only because they promised it to me by 15th March they I left it another month and still nothing to say when it was coming they must have the worst customer service I have ever dealt with now I have cancelled the van due to the fact they don't have a clue when it would be arriving and now they are saying I will not get my deposit refunded I hope someone from this company can call me and explain why I am not getting my money back as they have done nothing for me except waste my time and money”

Posted 2 years ago

“Disgraceful service, ordered a van 12 months ago when the van eventually arrived the supplier tried 18 times to ask Global for information so they could get it registered & taxed and out of the three contacts at Global no one answered them and had to sell the vehicle to someone else as it had to be registered by 1st March. The staff informed me they sold for a larger profit which was not true. Don't touch this company”

Posted 2 years ago

Hi Steve, thank you for the feedback. I understand your review relates to a relative's van order. There may be some cross wires on the current situation, I have arranged a call back from our team.

Posted 2 years ago

“Appalling customer service. Ordered a van in December 2021 that was 'In Stock' according to Global Vans. The van has not been delivered and Global Vans will not answer phone calls or respond to emails. We have paid our deposit and I am now seriously worried that we have lost it and will never get a van. If we had updates or even a target date when we may get a van it wold be one thing, but we absolutely no date and no idea when this van will be delivered, making business planning very difficult. I would not recommend this company. I would definitely avoid this company at all costs.”

Posted 2 years ago

Hi Steve, thank you for your continued business, I understand you've been in regular email conversations with our team, I understand you've received two of your four vans and we're waiting for confirmed dates on the other two. We will contact you again shortly to discuss this further.

Posted 2 years ago

“Appalling service. I put my £500 holding deposit on a van in October and was told the van would be ready in November. This then got delayed until the first quarter of 22, which I accepted. 2 weeks into March, I still haven’t had any indication on when this van would arrive. After countless phone calls, they made contact with made contact with the dealer to then be told this van is no longer in production. If I didn’t push on this to find this information out I don’t think I’d have ever been told!!!!! I had to upgrade to the 116 Vito at an extra cost which I accepted. After being accepted by ‘Lease plan’ on the original van I was told there would be no issue swapping the vans. 1 week later, and lease plan decline the finance even though I have a credit score of 999 and have never missed a payment in my life. This is a disgraceful company and I have wasted nearly 7 months for nothing!!!!!!!”

Posted 2 years ago

Hi Harry, thank you for your feedback. I understand you have spoken to our team and we have resolved the credit issue and everything is back on track, we look forward to delivering your new van shortly. thank you for your patience.

Posted 2 years ago

“Broken promises was told my van would be with me in 7/10days so signed up paid £500 deposit. 6 weeks later still no van so I cancelled after being told on more than one occasion that if I sign this document it will be with me in 5 working day when really they was just lying and making me tied down to a contract. Absolute con men especially (Ben) please avoid”

Posted 2 years ago

Hi Wayne, thank you for your feedback. I can see you ordered a van on the 19th October 2021 with a 3 week lead time but then contacted us in early November to say you had brought one elsewhere so wanted to cancel. We then followed your instruction and cancelled your order.

Posted 2 years ago

“awful avoid at all costs . placed an order for a van on 27th October 2021 for delivery early January 2022, still hadn’t arrived by 10th February so called to chase it myself as we had no contact from ‘Global Vans’ to be told it would now be early april or may 2022 - 7 months …..I dont think so, so I looked else where and found the same van and had it delivered within 4 days. Now Global Vans are refusing to give me back my deposit of £550 - Shocking service, called 3 times now & no one returns your calls !!!”

Posted 2 years ago

Hi Lisa, thank you for your feedback. I can see you ordered a van in October with a 12 week lead-time. We advised you in January that there was a delay in production and we offered you an alternative vehicle that was in stock which you agreed to switch into. You later contacted us to cancel that order. I've asked our resolution manager to give you a call to discuss.

Posted 2 years ago

“placed order for mercedes sprinter Aug21, told could up the spec as it was already in UK, we could get parking sensors added, paid the deposit and was given Oct as delivery, then changed to Dec, that was after chasing them up constantly, get promised call backs they dont happen, got to continue phoning to get someone to listen to you, then told there was a problem with components, (not sure how that works with a van that was supposingly ready to go) and pushed into paying deposit if I wanted it, being the last one available obviously, still chasing order up, being offered a white transit instead with a March delivery, and YET on their website merecedes sprinters are showing "coming soon" and have been told they have absolutely no idea when they will be here could be August 2022, is that soon?....what it is, is false advertising, not following through on finance agreement (should have been given details of van as agreement states) STOP playing with peoples livelihoods, STOP misleading customers with false advertising and START following through what you should be doing with the FSA regulations, and have the common courtesy to call when you say you will. Please dont embarrass myself by answering this with we have offered you an alternative....how about answering clearly and directly when I will receive the merecedes sprinter that was ordered.”

Posted 2 years ago

Hi Pauline, thank you for your feedback. I understand you and your partner are in regular contact with your sales advisor. It is very frustrating when a lead time slips from a manufacturer, we will always pass on any information we receive and work with you to manage the delay or suggest alternatives. I have asked your advisor to contact you again today to talk you through your options.

Posted 2 years ago

“Please do not purchase a vehicle from this company as they tell lies regarding delivery and you don't get to speak to the person who sold you the vehicle They took a holding deposit but have failed to mate any contract after this”

Posted 2 years ago

“Terrible communication mixed with a complete lack of appreciation for existing customers. I placed and order for a vehicle and was told delivery of said vehicle would be within 4 weeks of order. Paid £550 deposit, secured vehicle. I was asked to sign the lease agreement without having a confirmed delivery date, which i did not do. 10 days went by and still no sight of a delivery date. subsequently i cancelled my order as it wasn't looking likely that my vehicle would be delivered any time soon and i could source one elsewhere within the time frame that i wanted. Robert Prideux, Global vans sales manager, agreed to refund my deposit in full, recorded, on a phone call. did this happen, no, of course it didn't and they are denying any of this conversation taking place and are refusing to supply the recording. Now being ignored from management of Global Vans. Just to add, I am still a customer of theirs with a current vehicle and have been for over 4 years, have recommended them to multiple businesses as we are all local to Bristol. Never will I use GLOBAL VANS again. Very poor service and behavior.”

Posted 2 years ago

Hi Jordan, thank you for your feedback. I can see you ordered a Ford Ranger on the 24th August with a 3 week lead-time. The vehicle was ready for delivery from the 14th September. Reading the notes you asked to cancel the order on the 6th September for due to a change of circumstances in your business and you would come back when you were ready to order again. We agreed to keep your deposit on file to use again in the future. There are costs in cancelling vehicles and we always try to minimise these. I hope we can supply you again in the future.

Posted 2 years ago

“Worst service ever received, rude staff who ignore emails, van turned up with a different interior spec to what I asked for, told me delivery would be end of august- received van in the middle of November. Highly suggest you look elsewhere.”

Posted 2 years ago

Hi Jack, thank you for your feedback. I can see you ordered a Transit Connect on the 2nd July with an ETA of 12 weeks, apologies that delivery ran a couple of weeks over schedule. As discussed you have received the exact specification requested, I understand you thought it came with an interior screen which is an optional extra on your model. Thank you for your business.

Posted 2 years ago

“Great help toget you to buy van or vans but awful customer services along the way with issues over the plan years every time lawful arrogant unhelpful staff. Don’t be fooled by there nice helpful way before as they want yr Buisness but once you have signed sealed and delivered they don’t want to know with anything and do not contact you back as they always fob u off and you have to argue to get anywhere. Especiallly Justin who was very rude to my wife and totally Not proffesional. And messed up our re finance on one van and basically told my wife tuff”

Posted 2 years ago

Hi, thank you for your feedback. I've had a look at your file and spoken to Justin, I can see you leased a van back in 2014, I can see some communications over the past seven years and a recent conversation where we were unable to help with your request. I'm sorry you felt disappointed with our response. I'll arrange a call back for this afternoon to discuss further.

Posted 2 years ago

“This company has done every thing wrong at every turn during my bid to get a van they have lied to me on phone calls that I have recorded I have been more than patient and now I find out they didn’t bother to settle my old lease and I had debt collectors at my door and a mark on my credit rating the managing director jack Elliott had ignored my calls and bids to sort this out personally before going to the FSA and obandsmen and I have been called a liar on multiple occasions do not use this company I cannot even get them to speak to me”

Posted 2 years ago

Hi Sophie, thank you for your feedback. I understand you've spoken to our Resolution Manager this afternoon, we have processed everything our end and are waiting on the finance company to close the file, we expect this to be completed in the next couple of days so will be in contact early next week to finalise everything but if you want to speak in the meantime please contact our Resolution Manager who can discuss further.

Posted 2 years ago

“The worst customer service ever experienced, never calls back, makes up their own rules. They cancelled my order then said id cancelled it so basically stole my deposit. Also know of someone that has had a new Ranger back in the garage 7 times so far and they haven't helped at all! Fake reviews, avoid at all costs.”

Posted 2 years ago

Hi, thank you for your feedback. I can see from your file that you ordered a in stock Mercedes Sprinter in October 2020, I'm sorry to hear that you had to close your business for five months but the Mercedes dealer couldn't keep the vehicle on hold any longer so in May 2021 the vehicle was reallocated. I have asked Jack to call you to resolve any outstanding issues.

Posted 2 years ago

“Had a brand new Ford Ranger turn up for one of our engineers and when he was driving it home from the office it came up with a host of alarms and he had to stop at services and call out the AA. The AA said it had to go back to a Ford garage. I thought well Global vans have been good so we will call them to resolve this and get our engineer back on the road, I was astounded that they washed their hands of the problem and left the problem of a brand new vehicle as our problem. Thank you for your business and please dont bother us, after sales service is shocking and will not buy again from them, comment was the Leaseplan you signed doesn't make allowances for a replacement car if your breaksdown, the car was only used for 2 hours, disgraceful.”

Posted 2 years ago

Hi Scott, thank you for your feedback. Firstly, apologies that you have experienced a problem with your new Ford Ranger, it's very rare to get problems so soon after receiving delivery of a brand new vehicle but understand how frustrating it can be. For complete peace of mind we recommend a full maintenance and replacement vehicle contract where you'll be fully covered in these situations but we are always here to help when you experience any issues. I've spoken to our aftersales team and can see you called the AA who advised you needed a Ford garage to look at the vehicle, I understand your first choice garage was fully booked so we advised of some alternatives and your vehicle is booked in to be seen today. We will call you later today to follow up.

Posted 2 years ago

“I have been waiting for a call back for over a week and I have been calling every single day no response, absolutely terrible!”

Posted 2 years ago

Hi, thank you for the feedback. I've asked for this to be sorted ASAP, expect a call back this morning if you haven't had one already. Sorry for any inconvenience caused.

Posted 2 years ago

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Global Van Solutions is rated 4.7 based on 2,203 reviews