They charged me a whopping £550 to cancel a van that wasn't meant to be delivered for at least 3 months.
So basically, I ordered a van from them back in Feb/March, this process was good until I was signing the paperwork, then they realised they needed to add on around £50 pcm, still not sure why... So the £370 van (incl Tax) now costs £416... They failed to inform me at the time that I'd have to pay additional road tax because the van costs over £40k.
So from the initial quote I'd accepted I was looking at paying now around £850 extra per year. Once I add on for additional insurance, tax etc, this van which I'd originally allocated £400 on pcm, was going to cost me around £600 pcm...
I tried to remove some of the extras, consider a different van, but was told that the van was already built (3 months to go btw), and I couldn't remove extras, and whenever I contacted the company to look for something more reasonable, I was always talked out of changing the van due to resale value, and only then did I tease out the information that I would have to pay additional tax on this one, which I could save on another van, but I'd never own that van etc...
So after being unable to comfortably plan for these much higher costs than initially discussed, I asked them to cancel the van. And they charged me all of the deposit I paid for a van I've never even seen a picture of... I don't have the VIN, I don't have information on its status, and have never been told that it's being manufactured let alone that it's complete...
I consider taking £550 as a charge for cancelling a van that hasn't been delivered to be extortionate... It's dishonest, and I found that once I'd placed the order in, I was met with lethargy and some annoyance when I wanted to get the details right...
Here's your chance, justify the £550 cancellation charge.
1 year ago
Global Van Solutions has a
4.7
average rating
from
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