If I could rate Wise driving 0 I would!!! Poor service and inaccurate and fraudulent insurance company stating my son’s acceleration score is at 0 and has been for 2 months! All other aspects of his driving are very good. He is a careful driver and this is not a consistent reading. How can the score remain at zero without fluctuation at all, definitely a faulty box. When questioning this with wise driving the response we finally received 3 weeks after my query (which I had to chase up) was that the score is indeed correct. It will not be investigated further and must be due to my sons careless driving and a valuable lesson he will eventually learn. Not fair on anybody let alone a new driving who is extremely sensible and only on an apprentice wage. His car has been off the road for 2 weeks and still the score remains at zero! Beside the point how can his acceleration score drastically drop to 0 but speed and braking remain at very good. No matter what the decrease surely it would fluctuate a little and not remain at 0! To make matters worse having spoken to somebody at the beginning of June to report this error and another raised premium amount of £100 month! Customer service told me I would hear back from them in a few days time, but never responded. I chased this up only to be told it hadn’t been referred to the investigation team because I was required to send pictures of my sons black box attached to battery in his car. This information was not passed on and the car at this point was in the garage engine completely removed. The lady said therefore there was now no point taking a picture of the box not attached and in car. Therefore advise only to email complaints at wise driving . Nearly 2 weeks later we have had no response. This is a TERRIBLE company save yourself and any young drivers the pain and heart ache as they clearly DO NOT CARE. I will be posting this review elsewhere and speaking to the ombudsman.