WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This Company should be shut down.....? They tried charging me twice and also still say I owe them money when I cancelled my policy as I payed in full. Taking further action against this Company keeping hounding for money owed.By email and even text messages now. Looking at the rest of your reviews I don’t know how you are still operating?Think one of the company owners must know someone at number 10.”

Helpful Report

Posted 4 years ago

Hi, thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 4 years ago

“Avoid at all costs !!!! Complete rip off ! There are really good black box companies out there that reward you with bonus miles for your driving . This company just keep getting money out of you . And when you do try and top up the miles the customer service is shocking ! Never again !”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear this is how you feel. We would love to look into this for you to see where this is going wrong for yourself and see if we can increase that score so we can earn you back some refunds for safe driving. If this is something you'd be happy with please drop us an email and we can go from there. Regards, Dylan

Posted 4 years ago

“Worst Insurance Company ever, the customer service doens't exsist all the time you must go trought messanger or Instagram and personally this looks ridicolous than the instol you a black box for your vheicle which is the most horrible thing you can ever get, it doesn't give you peace of mind at all and all the time the team will write to let you knoww that you are driving bad from their standard and they will intimate you to get out soon from the insurance. Very bad!!”

Helpful Report

Posted 4 years ago

Hi G Carangella We are sorry to hear you are unhappy. If you would like to call our customer service team, the number you need is 01733 308358. You can also email us, or use social media platforms to message us. All of our contact information is available on the documents and emails we sent you and on our website. It is not our intention to make you feel bad about the way in which you are driving. We send updates on your score, as dropping below 30 may result in the cancellation of your policy and this is not what we want. The aim is to drive within the speed limits and drive smoothly, which means not braking and accelerating harshly. We encourage safe driving. Many thanks, Holly

Posted 4 years ago

“TERRIBLE! DO NOT GO WITH THEM! WISH I COULD RATE ZERO! Took months to cancel my policy as I had my car written off and had gone with another insurance and it took them ages to do it and payments were still coming out of my bank months after I had left. Customer service is shoddy and barely know their ass from their elbow. Then 3 months after leaving I receive an outstanding balance of £250 which they harass and hound you to pay via calls and texts. Really wish i read the reviews! DO NOT GO WITH THEM!! Not the best way to treat customers, especially during a pandemic when money is tight. They do not care about you.”

Helpful Report

Posted 4 years ago

Hi anon, We are sorry to hear this is how you feel. Looking into your specific case, the reason you have still been making payments is that you have had a fault claim on your policy prior to cancelling with us. This means that the full year is payable as you may have had a payout for a claim. If you would like to contact us to discuss this further, please email us. Regards, Dylan

Posted 4 years ago

“AVOID THIS COMPANY AT ALL COSTS. I would give zero stars if I could. I took out a policy for £616 for a new car which I was expecting to arrive that day. Unfortunately there was a problem with the car and so 19 days later I cancelled the policy. Wise Driving wanted to charge me £299...for NINETEEN days. Needless to say I have taken this complaint further to the Ombudsman. Looking at other reviews I am not the only one to have fallen for this. AVOID AVOID AVOID.”

Helpful Report

Posted 4 years ago

Hi Janine, Thank you for your feedback. I have escalated your concerns to the complaints department to investigate this matter further. An acknowledgement letter will be issued within 5 working days, highlighting our complaints procedures. A letter will be sent, confirming the case handler and their contact information. Please note, that the Financial Ombudsman Service afford 8 weeks for a complaint to be investigated. Many Thanks, Kathryn.

Posted 4 years ago

“horrible company - they advised me that my policy was due to renew and advised me to call up to let me know if i would like to renew with them - i contacted them well before the renewal to inform them that i will be looking elsewhere - they blatantly stole money from my account even though i had confirmation to say that the policy would not be renewing. i urge you to stay away from this company at all costs, not worth the headache or time to deal with them. blatant thieves.”

Helpful Report

Posted 4 years ago

Hi, we would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“Horrible company would never recommend”

Helpful Report

Posted 4 years ago

Hi Ethan, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“Massive warning about WiseDriving: They have harassed me throughout a non fault accident that occurred to me. I was the victim in this situation and they over complicated the matter to a ridiculous degree due to their incompetence and the incompetence of the company they put me in touch with called EasiDrive. I was allowed to leave my policy earlier this year, after my car had been written off, and I cancelled and paid all fees due. Then several months later they’re chasing me for £200+ - the policy has been cancelled for ages! I haven’t been with this insurance provider for nearly a year!!! I was the victim in an accident, and now, during a pandemic, they’re chasing me for more money. My recommendation: avoid this company as much you can. Get a more expensive insurance policy to ensure you never get put with these people. Their customer service team refuse to listen to reason, and have no real empathy for their customers. The incompetence of WiseDriving, EasiDrive and LV i honeslty believes make them unfit to provide insurance for people. Please, seek other insurers. If you are the victim of an accident they will bully you, harass you, and try and take money off you which they have absolutely no mandate for.”

Helpful Report

Posted 4 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your policy details, we would like to rectify this with you. Thanks, Kathryn.

Posted 4 years ago

“totally useless and unhelpful!!!! rubbish!! all need to be fired”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear this and would like to learn more about your situation. Please email and we can look into this for you. Regards, Dylan

Posted 4 years ago

“ABSOLUTELY DISGUSTING AT CUSTOMER SERVICE IVE BEEN RINGING FOR THE PAST 48 HOURS AND NOT ONE SINGLE STAFF MEMBER KNOW WHAT THEIR DOING OR CAN HARDLY BE UNDERSTOOD! THE FINAL ONE THEN LEFT ME ON HOLD THAT LONG IT WAS PUT DOWN AND THEN BEEN TOLD A MANAGER WILL CALL ME BACK BUT STILL HASNT, THEIR TELLING ME MY POLICY WILL EXPIRE IN 5 DAYS IF I HAVENT HAD MY BLACK BOX FITTED YET CANT COOPERATE IN GETTING SOMEONE OUT TO DO THIS, ONE PERSON TELLING ME ITS OK TO TAKE THE BLACK BOX OFF MY PREVIOUS CAR AND PUT IT ON MY NEW CAR AND ANOTHER PERSON SAYING I CANT DO THIS , ONE PERSON TOOK 147 POUNDS FROM ME AND THE NEXT SAYING THEY NEED TO CANCEL MY POLICY AND START AGAIN AFTER TAKING THIS MONEY OFF ME I NOW NEED TO PAY TO SET UP A NEW POLICY, LIED ROBBED ME AND STILL NOWHERE WITH MY POLICY ITS JUST A JOKE!!”

Helpful Report

Posted 5 years ago

Hi Katie, we’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. I have forwarded your review to one of our team managers and requested they contact you as soon as possible to discuss the issues you have raised. Many Thanks, Kathryn.

Posted 5 years ago

“NOTHING GOOD TOO SAY ABOUT THIS COMPANY. ? There Rude and never get in touch only get in touch when there after Money I have cancelled my policy and Started afresh with Directline wish I had stayed with them in the first place PLEASE AVOID THIS COMPANY YOU HAVE BEEN WARNED”

Helpful Report

Posted 5 years ago

Hi John, We are really sorry to hear you feel this way and we would like to look into your situation for you. If you email us with your information we can look into this further. Regards, Dylan

Posted 5 years ago

“Can not read any emails due to over colour and text colour! Proving very difficult to get on the app”

Helpful Report

Posted 5 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Very poor call handling. Disappointed to be given a Uk Peterborough phone number only to be put through to Cape Town . Error in completion of documents. Forwarded to close bros finance with incorrect details transferred.”

Helpful Report

Posted 5 years ago

Hi, we do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“Lying about my details. You never moved them over from compare the market like other companies and you're refusing to refund my deposit within the cooling off period”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear that you feel this way. We only receive the information that you put into the comparison websites such as compare the market, and whatever you put in there we receive over as well as the price. We are unsure what has happened in your specific situation but would like to reiterate that it is what you have put in. Regarding the refund, you would be entitled to a refund of part of your deposit, minus the days that you have used for the insurance. Kind regards, Dylan

Posted 5 years ago

“Just sign up for the insurance stating all the info requested. Very next day got an email saying that there is an apdate and my premium is up £54 plus admin fee of £35!!!”

Helpful Report

Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Big scam. Premium went up by over £1000 this year. Avoid this company at all costs”

Helpful Report

Posted 5 years ago

Hi George, Looking into your policy we can see that there were three main events that led to the policy increasing in cost over the year. The first one we observed was your Driving Behaviour Score decreasing from 50 to 40, this led to the Premium increasing due to the increased risk of driving this way. You then changed over your vehicle which led to another increase in premium due to the increase in risk by taking on a car with a higher BHP. Thirdly your score decreased again from 40 to 30 which means that you are on the lowest possible score before the potential cancellation of your policy. If we had seen sensible and safe driving from yourself on this policy, we are 100% sure that your experience with us would have been positive. We hope after this year, if you choose not to renew that you ensure you take the time to find an insurance company more suited for your needs as it seems a telematics policy is not. Kind regards, Dylan

Posted 5 years ago

Hi George, We can see your premium increased due to three factors this year. 2 of the factors were due to your driving behaviour score dropping from 50 to 40 and then to 30. This means that the risk of your policy increases due to you showing signs of more dangerous driving. You also changed your vehicle to a quicker and higher BHP vehicle which will increase the overall risk of the policy. In the future it may be worthwhile looking for a policy that isn't telematics as it isnt for everyone. Regards, Dylan

Posted 5 years ago

“Do not recommend , fail to contact you in regards to any changes on your policy and takes payments out on random dates sometimes being twice a month , increases the amount they charge with no warning”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. Any changes we make to a policy premium, we notify our customer via email, as this is the main way we communicate. We notify of any changes in the policy premium 7 working days prior to collecting payment. Many Thanks, Kathryn.

Posted 5 years ago

Hi, Looking into your situation, we can see that following you obtaining a high driving behaviour score with us and recieving a refund that you let this slip by over 20 points. Before increasing your monthly payments we sent you regular emails informing you that your score is dropping and this needs to increase if you want to keep paying the reduced monthly direct debits that you are. How well you drive is how much you pay. We issued this warning email to you on the 3rd of March 2020, and then increased the premiums on the 23rd of March, also issuing you an email that day. Regarding your Direct Debits, you only have one of these per month, and I can see that this is the case with yours specifically but the reason why you will end up paying two in one month on an occasion is due to yourself missing payments with us and having to collect them later. If you do need to rearrange payment dates so that they are easier to be paid, this can be done with our customer service team. Kind regards, Dylan

Posted 5 years ago

“Far too hard to contact and customer service overall was poor. Cancelled policy before policy started.”

Helpful Report

Posted 5 years ago

Hi Neil. We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We appreciate your feedback and will use this to improve the service we provide. Many Thanks, Kathryn.

Posted 5 years ago

“Paid for my policy 6 weeks ago and they said they would send a Black Bo within a week and am still waiting.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 5 years ago

“Keep putting my insurance premium up every month when my score is still above 70 . DO NOT USE”

Helpful Report

Posted 5 years ago

Hi Billy, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews