WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ver professional and diligent”

Helpful Report

Posted 5 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“always helpful, fast and clear service, don’t need to wait on phone half day. friendly and professional members.”

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Posted 5 years ago

Hi Peter, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Kathryn.

Posted 5 years ago

“Great company with competitive prices and great rewards for those of us who know how to and drive sensibly. Rewards need to be reimbursed in a lump not off the direct debits though just abit of feedback”

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Posted 5 years ago

Hi Amos, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Kathryn.

Posted 5 years ago

“Very good company , professional and helpful. Very competitive on the pricing . I was always given better quote by them than comparison site. And stayed with this company for 3 years due to this fact. Which is very unusual for car insurance firms where you are changing every year. Very happy over all. Thank you.”

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Posted 5 years ago

Hi Denis, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“Poor service overall . Explained I was in financial hardship , but kept charging me fee’s each month. I am currently speaking with the ombudsman about this.”

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Posted 5 years ago

Hi Dale, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Poor customer service. No communication between departments . Almost had my car taken away by the police because two months in my contract the system was not informed . After 4 years non claim customer they were charging an arm and a leg. Never again , Stay far far away ....for your peace of mind.”

Helpful Report

Posted 5 years ago

Hi Markos, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“very good does what says on the tin”

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Posted 5 years ago

Hi Stanley, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn.

Posted 5 years ago

“My policy ended, without me renewing as I'd found a much cheaper insurance without using telematics, for about 6 months my driving score remained at the same percentage, I could not access previous months of black box recordings, then to add insult to injury was asked to pay another 9.99 classed as a cancellation fee, I informed the rep that I had paid my policy in full at the beginning of the policy and that I had cover from the date the policy ended elsewhere, proof was required, sent it, then told not good enough, constant calls from debt centre to recover this 9.99?? Paid it as I was sick of the calls then emailed to say I was requesting refund, surprise surprise no reply”

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Posted 5 years ago

Hi Sarah, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Poor, simply charging people although im 4 years customer”

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Posted 5 years ago

Hi, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“I’m very happy with wise driving they help me keep my score nice and high and help save myself money and for that I’m for everything in your gratitude”

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Posted 5 years ago

Hi Daniel, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“So far I have been happy with service you have provided me with. Thanks Godsi Emami”

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Posted 5 years ago

Hi Godsi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“Has cancelled my insurance because my v5 address was my old address and I was away for work for a couple of weeks and they said they will not Waite for me to go back home and change this. I have to declare I have had insurance cancelled for the rest of my life and my premium has tripled.”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Terrible customer service. Wise Cancelled my policy following the fitting of my black box (in my new vehicle) they cancelled it because the thought I missed the fitting. Instead of calling me or writing or trying any form of contact they cancelled my policy with no warning. When I got through to them and explain I did have the box done they apologised and re-set up my direct debit. A few months later my policy was due for renewal but the money did not leave the account. I called them when I noticed the money hadn't left my bank and their argument to cancelling my policy AGAIN was that I'd failed to pay my last payment.. ny argument was that they had set a DD debit up so the money should have left. Anyway I couldn't argue with then as they would not have it. I needed up with having my insurance cancelled on the final payment so lost my no claims ans was billed almost £200! Not one person that I spoke to wanted to help. I was in tears. Awful service. Avoid!!!!!”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“If I could give zero stars I would, poor company with such rude, bad mannered staff”

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Posted 5 years ago

“Excellent Service so far. I have received some money due to my safe driving practice.. I do appreciate their encouragement for safe driving”

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Posted 5 years ago

Hi Beena, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“Although I have a black box and have made many improvements on my driving my score never goes up. I acknowledged why my score originally went down and made sure I corrected this. The score remains the same. Why?”

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Posted 5 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 5 years ago

“Save your money. Look ales were! It’s a scam .”

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Posted 5 years ago

Hi Catt, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Brilliant company never any problems and insurance goes down with good driving second year with them now so much better than other companies”

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Posted 5 years ago

Hi Alice, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“Really bad service, 2 of the customers care staff that I had to deal with were very rude. From 120£ a month I ended up in the last five months with 500£ a month. They are trying to get more money than they deserve”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“GDPR??? Not been a customer of these for a very long while (4 years) and suddenly get an unsolicited email asking for a review. Not sure why I am on their database and would certainly have been asked to be removed, or opted out of emails.. Not sure I would trust them with my data or details.”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks,

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews