WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can never get through on phone insurance went up every year with no accidents. Glad I’m not with them now.”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“The worst insurance company I’ve ever been with. unhelpful, hard to communicate with, unsympathetic and the app is a complete joke. Can’t wait for my policy to finish so I can leave.”

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Posted 5 years ago

Hi Mia, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“The best and easy way to make one lines”

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Posted 5 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn.

Posted 5 years ago

“It’s excellent . Since I started the insurance with Wise Driving, I have been provided with chance to get money back , because of safe driving.”

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Posted 5 years ago

Hi Sivamathavan, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“The best !!!!!!!!!!”

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Posted 5 years ago

Hi George, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving. Thanks, Kathryn.

Posted 5 years ago

“Awful insurance company! Terrible to deal with, shockingly bad customer support. Money grabbing!”

Helpful Report

Posted 5 years ago

Hi Samuel, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“How have you got my email address? I have never had insurance with you and would like to know as this may be a breach in the recent amended GDPR legislation. Please respond by return email at your earliest convenience as I would like to raise this with a representative of your company”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“To the unfortunate employee of widedriving who has to read this. Your company is operating a bait and switch scam whereby telematics data is falsified in order to increase insurance premiums after the policy has been agreed to. Multiple requests to review data were ignored and I've been unable to find the telematics box having removed almost all interior trim in the vehicle. I have made the effort to publicize my experiences of this to discourage others from approaching this perfidious shitstain of an insurance company. If you have any semblance of self-respect you should get out of there as soon as possible.”

Helpful Report

Posted 5 years ago

Hi Matthew, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Price goes up every year about 150pound for some reason”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 5 years ago

“difficult to communicate with and poor customer service”

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Posted 5 years ago

“Your service was very good and I did enjoyed with you”

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Posted 5 years ago

Hi Modthir, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“Just to say thank you for your help and support”

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Posted 5 years ago

Hi James, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Thanks, Kathryn.

Posted 5 years ago

“getting a review request three years after stop using wisedrive is a surprise ...or not. As the first year was great but then accessing online was impossible and only contact by phone didn't work - did think the company had gone bust!”

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Posted 5 years ago

“Awful insurance company when they spring £300 payment with no warning on a young driver to pay within seven days”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Most awful company, NEVER use again”

Helpful Report

Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“My payment have been change 3 times, and none contacted me to expalin anything, l.have to call myself to find out. I sign my contract with close brother and my first direct debit was suppose to be £64.87, on the 1st of April when l checked £80 something was taken from my account. I don't know where l am with you people.”

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Posted 5 years ago

Hi Phillipa, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Totally incompetent bunch who only want your money and have absolutely no interest in helping you if you have an accident , that’s if you can actually get through to them !”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“I love this insurance company and have recommended it to my friends and family”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us such a great rating and recommending us to your friends and family. We really do appreciate it. Thanks, Kathryn.

Posted 5 years ago

“Awful customer service!”

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Posted 5 years ago

Hi Sam, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Kathryn.

Posted 5 years ago

“Very affordable insurance.”

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Posted 5 years ago

Hi Shakir, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews