WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with this insurer...earned £110 back after the first month for safe driving Never had an issue with them”

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Posted 5 years ago

Hi Lucy, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“I never got discount for good driving just heavily penalised for random poor driving.”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Who are you and why are you writing to me?”

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Posted 5 years ago

Hi Graham, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Poor communication channels and communication gaps between WD and Highway Insurance leading to long, drawn out claims handling. Exorbitant and unreasonable charges for any and every amendment to insurance policy. Black box recordings are inaccurate and do not reflect real driving performance. 10/10 would not recommend WD to anyone and will not be renewing my policy with you.”

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Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Poor atitudine”

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Posted 5 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“Very poor they keep increasing my insurance every few weeks.”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Good but need improvement still”

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Posted 5 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Thanks, Kathryn.

Posted 5 years ago

“I've received an email but have no insurance with you, therefore 1 star for very poor!!!!”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“No problems as of yet”

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Posted 5 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“Plain and simple when taking out the policy’s. However extra charges for installation etc are pricey. After my first month my policy became cheaper due to good driving, however this never changed again in the 2 years of my driving with this company. After my third year driving (no accidents or claims) the renewal price was ridiculously high, more than double the previous years price. which led me not to renew with the company”

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Posted 5 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thanks, Kathryn.

Posted 5 years ago

“Absolutely incompetent, could never get hold of, lied to me about my no claims discount, completely inconsistent.”

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Posted 5 years ago

“Been having problems with my black box since fitted over 2 weeks ago. Contacted them 7 times and no one can help!! Now getting letters/emails saying my insurance is going to be cancelled despite me doing everything they’ve asked. Absolute joke!!”

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Posted 5 years ago

Hi Kelly, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Excellent customer service.”

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Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“Price decrease was not always implemented even at 100% driving score. I felt this was to lead customer to sign up then felt left to dry.”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Rude and unhelpful customer service. I left after 9 months and didn’t complete my policy term even though I had paid for the 12 months upfront.”

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Posted 5 years ago

Hi Tom, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“Very helpful with custumer service”

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Posted 5 years ago

Hi Aleksandra, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“Avoid wise at all cost, they will try anything they can to not pay out for a accident, all but one of the people I spoke to were no help and just delayed the process, it took near to 2 months for them to pay out after a long dispute”

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Posted 5 years ago

“Because a lot miss communications”

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Posted 5 years ago

“I’m not insured with you.. remove my details from your system!... it’s been YEARS!!!!”

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Posted 5 years ago

“Fab service from first call and onwards.”

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Posted 5 years ago

Hi, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews