WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot log into webpage from day 1”

Helpful Report

Posted 5 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. Please contact our customer service department on 01733 308358, and one of our customer service agents will be able to assist you with the online portal. Many Thanks, Kathryn.

Posted 5 years ago

“Horrible company would never recommend”

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Posted 5 years ago

Hi Ethan, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Very quick and easy to insure and a brilliant huge saving on my annual payment 10/10”

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Posted 5 years ago

Hi, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 5 years ago

“Will NOT let me login to web page straight from the get go”

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Posted 5 years ago

“Very good service.”

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Posted 5 years ago

Hi, Thanks for the great review! We appreciate your feedback! Regards, Dylan

Posted 5 years ago

“Honestly just a fantastic company all around, a pleasure to deal with and very fair prices.”

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Posted 5 years ago

Hi, Thank you so much for your kind words and for taking the time to leave us a review! Kind regards, Dylan

Posted 5 years ago

“Gave me the cheapest insurance quote I’ve ever found.”

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Posted 5 years ago

Hi Aaron! We are thrilled to have you on board and that the quote is working for you! Kind regards, Dylan

Posted 5 years ago

“Excellent service $ cheapest price campany”

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Posted 5 years ago

Hi Kumel, Thanks for your great review! we appreciate you taking the time to leave it! Regards, Dylan

Posted 5 years ago

“Honestly just a fantastic company all around, a pleasure to deal with and very fair prices.”

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Posted 5 years ago

Hi, Thank you so much for your kind words and for taking the time to leave us a review! Kind regards, Dylan

Posted 5 years ago

“Massive warning about WiseDriving: They have harassed me throughout a non fault accident that occurred to me. I was the victim in this situation and they over complicated the matter to a ridiculous degree due to their incompetence and the incompetence of the company they put me in touch with called EasiDrive. I was allowed to leave my policy earlier this year, after my car had been written off, and I cancelled and paid all fees due. Then several months later they’re chasing me for £200+ - the policy has been cancelled for ages! I haven’t been with this insurance provider for nearly a year!!! I was the victim in an accident, and now, during a pandemic, they’re chasing me for more money. My recommendation: avoid this company as much you can. Get a more expensive insurance policy to ensure you never get put with these people. Their customer service team refuse to listen to reason, and have no real empathy for their customers. The incompetence of WiseDriving, EasiDrive and LV i honeslty believes make them unfit to provide insurance for people. Please, seek other insurers. If you are the victim of an accident they will bully you, harass you, and try and take money off you which they have absolutely no mandate for.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your policy details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“totally useless and unhelpful!!!! rubbish!! all need to be fired”

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Posted 5 years ago

Hi, We are sorry to hear this and would like to learn more about your situation. Please email and we can look into this for you. Regards, Dylan

Posted 5 years ago

“Very good response”

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Posted 5 years ago

Thank you for the leaving a review! Many thanks, Holly

Posted 5 years ago

“Easy to navigate through their website . Quick service”

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Posted 5 years ago

Hi Andrea, Thank you for the review. We are happy to hear you like the website! Many thanks, Holly

Posted 5 years ago

“Really happy with the price!”

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Posted 5 years ago

Hi Carlus, Thanks for leaving a review. We are happy to see you are pleased with the price! Many thanks, Holly

Posted 5 years ago

“ABSOLUTELY DISGUSTING AT CUSTOMER SERVICE IVE BEEN RINGING FOR THE PAST 48 HOURS AND NOT ONE SINGLE STAFF MEMBER KNOW WHAT THEIR DOING OR CAN HARDLY BE UNDERSTOOD! THE FINAL ONE THEN LEFT ME ON HOLD THAT LONG IT WAS PUT DOWN AND THEN BEEN TOLD A MANAGER WILL CALL ME BACK BUT STILL HASNT, THEIR TELLING ME MY POLICY WILL EXPIRE IN 5 DAYS IF I HAVENT HAD MY BLACK BOX FITTED YET CANT COOPERATE IN GETTING SOMEONE OUT TO DO THIS, ONE PERSON TELLING ME ITS OK TO TAKE THE BLACK BOX OFF MY PREVIOUS CAR AND PUT IT ON MY NEW CAR AND ANOTHER PERSON SAYING I CANT DO THIS , ONE PERSON TOOK 147 POUNDS FROM ME AND THE NEXT SAYING THEY NEED TO CANCEL MY POLICY AND START AGAIN AFTER TAKING THIS MONEY OFF ME I NOW NEED TO PAY TO SET UP A NEW POLICY, LIED ROBBED ME AND STILL NOWHERE WITH MY POLICY ITS JUST A JOKE!!”

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Posted 5 years ago

Hi Katie, we’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. I have forwarded your review to one of our team managers and requested they contact you as soon as possible to discuss the issues you have raised. Many Thanks, Kathryn.

Posted 5 years ago

“Easy to sep up the insurance”

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Posted 5 years ago

Hi Nono, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

“NOTHING GOOD TOO SAY ABOUT THIS COMPANY. ? There Rude and never get in touch only get in touch when there after Money I have cancelled my policy and Started afresh with Directline wish I had stayed with them in the first place PLEASE AVOID THIS COMPANY YOU HAVE BEEN WARNED”

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Posted 5 years ago

Hi John, We are really sorry to hear you feel this way and we would like to look into your situation for you. If you email us with your information we can look into this further. Regards, Dylan

Posted 5 years ago

“Easy to setup and competitive prices.”

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Posted 5 years ago

Hi Alex, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 5 years ago

“Can not read any emails due to over colour and text colour! Proving very difficult to get on the app”

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Posted 5 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Very poor call handling. Disappointed to be given a Uk Peterborough phone number only to be put through to Cape Town . Error in completion of documents. Forwarded to close bros finance with incorrect details transferred.”

Helpful Report

Posted 5 years ago

Hi, we do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews