WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a wise decision to take wisedrivng insurance I am really suggesting to take insurance from them”

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Posted 5 years ago

Hi Ritesh, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Thank you, Kathryn.

Posted 5 years ago

“Being with wise driving means you save money for being a safe driver and you can check on your driving to see how you can improve. Very helpful.”

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Posted 5 years ago

Hi Gemma, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“The worst insurance company i ever used.was forced to take up extra three thousand miles i did not need and then trippled my monthly payments just for asking for a quote for extra mileage and when i made contact to say the quote was not suitable,i was told unfortunately we cannot change it and you must pay 212 pounds a month which is more than three times what i was paying.i was forced to cancel my insurance and join another insurance provider as i could not afford the money quoted which led to loosing my deposit and almost one year no claims bonus.people should steer well clear of this useless insurance company,they deserve no star at all and have the most idiotic and rude customer representatives.very very disappointed”

Helpful Report

Posted 5 years ago

Hi Chinyere, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Im happy and satisfied x”

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Posted 5 years ago

Hi Lili, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“No problems. Need to let them know if you change battery or anything!”

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Posted 5 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“Do not use this company they are scamming people by charging them £100s of pounds each month on top of the direct debit . Disgusting service.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Fantastic, i was 100% satisfied about this company, they doing a good job.”

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Posted 5 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 5 years ago

“Everything is fine good price however the black box definitely has questionable results.”

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Posted 5 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Kathryn.

Posted 5 years ago

“When I first got my insurance with wise driving, I read reviews that other people had left. A lot of them were bad reviews stating that the black box was rubbish and gave people bad scores, even to experienced drivers. I have had wisedriving for 10 months and can’t fault it, I only get a bad score for my breaking as sometimes you just have to hit the brakes! For good driving, I got my monthly payments cut by £20 and I will continue to use wisedriving for as long as possible.”

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Posted 5 years ago

Hi Beth, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 5 years ago

“Not happy with the service”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“great - credit after 2 mths - if it comes through of £170 on premium of £1650”

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Posted 5 years ago

Hi Simon, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“This insurance company is awful from its communication to overall service. Throughout my policy I experienced non stop issues, where customer service provided me with little to no help which resulted in my policy being cancelled 2 months before my policy was due to end. This meant I lost my first year of no claims and it mean paying an extortionate amount for my new insurance due to a fault which was no my own. Stay far away from WiseDriving pay the extra money for a reputable company.”

Helpful Report

Posted 5 years ago

Hi Destiny, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“Great company easy to use app”

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Posted 5 years ago

Hi, Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn .

Posted 5 years ago

“Iv had wise driving 4 long years they have been great as a provider. The one thing I am disappointed about is I had the black box for all that time I was 96% all that time but not once did my premiums go down. Also this year iv had no option but to change my insurers as its increased nearly £300 wow way too expensive xx”

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Posted 5 years ago

Hi Kelly, Thanks for the good review, we take our customer service seriously and will take all feedback on board. If you feel there is anything we can improve on please let us know! Thanks, Kathryn.

Posted 5 years ago

“Regular reports and always encouraging you to do better, to see your driving skills in a graph is very rewarding, it also pinpoints to the day if you have let your driving standards drop.”

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Posted 5 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Thanks, Kathryn.

Posted 5 years ago

“I am not happy to customer service I hope in the future they give better costumer service”

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Posted 5 years ago

Hi Alamin, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Very bad service.”

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Posted 5 years ago

Hi Bappe, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details so we can discuss this further. Thank you, Kathryn.

Posted 5 years ago

“Very poor customer service, many hidden costs, increase of price without any important reason. You have to very expensive penalty if you forgot to pay on time or where late 1 day. No room to negotiate with those people. Would never recommend!!!!”

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Posted 5 years ago

Hi Kas, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Please u subscribe no link on message”

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Posted 5 years ago

Hi Umber, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Many Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews