WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service Temperamental telematics device”

Helpful Report

Posted 5 years ago

Hi Jade, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“I was not happy they way talking to customers is not good they didn't give me good offers and expensive I have 10 years full uk drive lesnis”

Helpful Report

Posted 5 years ago

Hi Goran, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Great company. Definitely recommend to friends and family”

Helpful Report

Posted 5 years ago

Hi Jazz, We’re so glad you’ve enjoyed the experience you have had with Jazz. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“No issues”

Helpful Report

Posted 5 years ago

Hi Like, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“Been with wise driving for 2 years and never had any issues”

Helpful Report

Posted 5 years ago

Hi Peter, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“Very good at keeping in contact”

Helpful Report

Posted 5 years ago

Hi Kelsey, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“There is nothing good about your service you are simply in business to duped people because I regret of ever having to do business with you”

Helpful Report

Posted 5 years ago

Hi Gabriel, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Hate it upped my payment mkre”

Helpful Report

Posted 5 years ago

Hi Dani, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Absolutely unreliable driving data provision. Just now I logged in to see my score breakdown and nothing comes up eventhough there was a very poor rating for acceleration a couple days ago which I cannot understand since that is particular parameter I am good in. It has not been the first time I have noticed significant discrepancy in my score. In addition, my usual driving score should have earned me some discounts throughout the year by now , yet, I have seen no benefit of being insured by wisedriving. You have lost my trust and my business, and I am not renewing for certain.”

Helpful Report

Posted 5 years ago

Hi Tamas, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“You don’t get a discount even your score is above 97%, so what’s the point”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn

Posted 5 years ago

“Worst car insurance ever”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Been with wisedriving since I started 3 years ago and this year it has gone up upto £100 if not more”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“My second year insurance massively reduces with wise driving”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn.

Posted 5 years ago

“Our premiums have gone down year after year. We’ve always been happy with our insurance cover. We were even able to recover the car once when it was stolen thanks to the telematics box!!!”

Helpful Report

Posted 5 years ago

Hi Sharon, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn

Posted 5 years ago

“Just dreadful all round for me, all the call staff where clueless their whole operation seems as though it’s being run from some cave in the mountains!! Didn’t receive any emerald of them for almost a full year due to them taking me email address wrong twice.”

Helpful Report

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Your review during the first few months went well and I even received cash back, you have not sent me a review report again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“Really pleased, rewards every few months which gives young drivers incentive”

Helpful Report

Posted 5 years ago

Hi Benjamin, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn

Posted 5 years ago

“Really happy with wisedriving”

Helpful Report

Posted 5 years ago

Hi, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn.

Posted 5 years ago

“Terrible customer service, not helpful, took several phone calls to resolve issues. Refused to add additional miles to policy. Made errors on no claims and refused to amend even when admitted error. Difficult website to use, did not display information it advertised. Would avoid”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“If I have understood your terms and conditions I won't have gone for your policy”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews