WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a massive deposit, then because I the v5 didnt return in my name on time they charged me a cancellation fee and wasted my money. Even though I explained I had spoken to the dvla and a new v5 wasnt being sent they wouldnt listen. £400 deposit alone is criminal but to the cancel someones insurance due to something beyond their control is worse!”

Helpful Report

Posted 5 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“While having a telematics black box on the car, the data they give you on your portal regarding your driving score compared to what actual driving you're doing is bs and does not make sense most of the time. Driving at 55-56mph in a 50 limit gave me a score of 24% while driving quite a bit more than 70 in a 70 limit gave me a score of 40%. Their customer service operators don't have a clue to why this happens. So unless you are really really tight on money, don't buy a policy where you yourself! have to install the black box. It's not difficult to do that but I would not recommend a black box car insurance policy.”

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Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Would definitely recommend to others who have recently passed their driving test. Very competitively priced policies. The driving dashboard really helps improve your driving!”

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Posted 5 years ago

Hi Olivia, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“Good company, but the price is not the best!”

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Posted 5 years ago

Hi Spridon, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know at reviews@wisedriving.com. Cheers, Kathryn.

Posted 5 years ago

“Who are you and why have i got this email?”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Good product makes you think more about your driving and is easy to check your review on line”

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Posted 5 years ago

Hi Stephen, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“Unhelpful and poor service. I had a blake box which i deove perfectly within the parameters of their requirements apart from Braking which I scored 0 % consistently. I discovered this was because I lived in a very hilly city but wise driving didnt care for that. :( cancelled my policy 9months in as the fees and charges. 4 yrs later, still no claims or anything against my driving.”

Helpful Report

Posted 5 years ago

Hi Sharon. We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn

Posted 5 years ago

“Worst company to be with. The agents are uneducated and dont have any manners or knowledge. They lured me and i forgot the ladies name but she misguided me on everything and made me cancel my insurance. Asked their senior management to listen to the recordings of the call. But never helped me. There is so much that has happened with other things aswell that i will spend my whole afternoon writing it. I know you are a first time and a new driver looking for cheaper insurance as i was. But do not make that mistake like me - WISEDRIVING is preying on people like us. I have learnt my lesson. Do not go with this comoany for the sake of couple of pounds. If you go ahead goodluck!”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Saved me money”

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Posted 5 years ago

Hi Mark, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“wouldnt bother”

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Posted 5 years ago

“Good deals and good insurance”

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Posted 5 years ago

Hi, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn.

Posted 5 years ago

“I was to happy that i control my speed”

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Posted 5 years ago

Hi Abdul, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thank you, Kathryn.

Posted 5 years ago

“Very poor car insurance company. I do not recommend at all . After making many and they can cancel policy for any reason.”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Very correct. I am very pleased. I will continue to work with this agency for the time being. Thапк you”

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Posted 5 years ago

Hi Tsvetanka, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn.

Posted 5 years ago

“It makes you think before you accelerate unlike many others.”

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Posted 5 years ago

Hi Jeffrey, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“Very bad. Do not recommend.”

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Posted 5 years ago

“This is an absolute joke of a car insurance company. Please allow me to elaborate. Had my black box installed. Engineer flooded my engine during that process and it was not starting up. Had to take it to the mechanics which costs. only received a call back from the manager saying 'sorry'. as if your sorry holds any credit. then I was nearing the estimate annual mileage and required to top up. which I done and i assumed that the extra cost would be deducted via direct debit. which they didn't. And 1 year later contacted me saying there is still an outstanding balance. you'll get it whenever you get it. =) You are better of resigning as your incompetent. your company is the dirt at the bottom of my shoe and your lives are a joke.”

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Posted 5 years ago

Hi Zoe, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“Very impressed with your service especially how you check on your customer wellbeing means a lot to me, that is very thoughtful.”

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Posted 5 years ago

Hi Rebecca, We’re so glad you’ve enjoyed the experience you have had with Wisedriving! Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“It’s good to have wise driving insurance”

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Posted 5 years ago

Hi Ahmad, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback! Thank you, Kathryn.

Posted 5 years ago

“Very ready to help easy listening and great customer service, no hassle”

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Posted 5 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thank you, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews