WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not now as its worst to say”

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Posted 5 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thank you, Kathryn.

Posted 5 years ago

“I love how I can log into my account and check my scores whenever I like and see where I’m going wrong for example speed etc.”

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Posted 5 years ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Thanks, Kathryn.

Posted 5 years ago

“I have found it cost effective, and customer service is very good. Thank you wise driving for making my insurance experience as smooth as possible!!”

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Posted 5 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it! Thank you, Kathryn.

Posted 5 years ago

“The device is never accurate Annoying customer service”

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Posted 5 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Good Customer Service”

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Posted 5 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“Overall very good except if a payment is missed it’s a very expensive charge added instead of just reapplying for payment a few days later like every other company does”

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Posted 5 years ago

Hi Nik, Thank you for your review and rating - we would like the chance to improve the experience you have had. Our funding provider, Close Brothers Premium Finance do charge a £30 default fee if a direct debit is missed. This fee is stipulated within the Credit Agreement you would have signed when the policy was set up. However, we would like to answer any queries you may have regarding this. If you would like to send us a private response with your details, we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“change of car was made and was charged extra within a month because of the driving score. when if you start a new policy you get 3 months to get used to the car. was also not informed of the breakdown when having to make a extra payment to change the car.”

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Posted 5 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details so we can discuss this further. Thank you, Kathryn.

Posted 5 years ago

“Worst policies ever. Worst evaluation method. Can't recomend to anyone ever. I'll ever use a box installing insurance company ever again. 😤😤”

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Posted 5 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“Best car insurance I've ever use...”

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Posted 5 years ago

Hi Leopoldsb, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 5 years ago

“can not fault customer service, always helpful and reliable when in contact. The dashboard is outstanding and can always check your driving score. Great prices for insurance and if doing well will knock off money over the year.”

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Posted 5 years ago

Hi Grant, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 5 years ago

“It's always the cheapest and the best company to be with.”

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Posted 5 years ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Thanks, Kathryn.

Posted 5 years ago

“No problems at all”

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Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“No problems at all with wise driving, very good to work with.”

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Posted 5 years ago

Hi, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“It’s cheap at first, but you get penalised if you have to brake harshly or rev (like being on a hill and no hill assist!). It ended up costing a bomb, never get a black box! Absolute scam. Plus the customer service was always horrid.”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“I fell in to difficult times financially asked the company for help due to hard ship and instead of helping told me to ring back next day I got a letter saying they've cancelled my policy and refused any help at all staff need more people skills and attitude problems joke of a company will RIP every penny off u worse insurance company in the world”

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Posted 5 years ago

Hi Adam, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“Not good at all”

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Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Not had any issues with these. Forgot I had the black box in most of the time. Would definitely recommend these!”

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Posted 5 years ago

Hi, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Thanks, Kathryn.

Posted 5 years ago

“Worst insurance company I’ve ever dealt with. First of many bad reviews I’ll be leaving.”

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Posted 5 years ago

“👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“Good company insurance”

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Posted 5 years ago

Hi Roman, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews