WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only had to use WiseDriving because I was a new driver and had to have a black box. Apart from that they only made my first 2 years of driving miserable. 5 stars”

Helpful Report

Posted 5 years ago

Hi Chris, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“You advised me you weren’t renewing my car insurance 6 months ago without reason!!!!! Not sure why you would be asking me for a review when I’ve been with a different insurer for these 6 months!!”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Very good service soo far the person who came to fit the black box was on-time and friendly. The appointment was made with no hassle they have been available to answer any queries on Facebook messenger quickly that I've had and have always found them helpful. Have been with them less than 2 months and have already received £70 back as a new driver which is a nice bonus. My only grievance is being marked 0 for time and place due to travelling to a hospital at midnight it was an emergancy and not like I was out cruising. Was out less than an hour too If it wasn't for that would be 5 stars with no complaints”

Helpful Report

Posted 5 years ago

Hi Caitlin, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn.

Posted 5 years ago

“Wise Driving has offered good insurance at a fair price. I don't think I'll be choosing WiseDriving again as the black box curfew of has severely hampered my social freedoms and limited my working hours. It wasn't made obvious to me that your score must increase at each quarterly review in order to receive a refund on your insurance, and therefore only received a refund on my first quarter (at 90/100) despite being just 2 points below (88/100) in my second. I think the telematics service needs more development as sometimes my score for breaking/accelerating would be excellent one day then poor another, without any change to my driving - it seems as if this is almost random day by day and never consistent. WiseDriving has however offered excellent over the phone customer service throughout the duration of my insurance so far, and was the only reasonably priced insurer I could find for a young driver such as myself”

Helpful Report

Posted 5 years ago

Hi Cameron, We’re glad you’ve had a good experience with Wisedriving and thank you for leaving a good review. If you think we can improve in anyway please let us know. Thanks, Kathryn.

Posted 5 years ago

“Worst insurance company I’ve ever been with! Customer service staff clearly don’t get given the appropriate training to be able to deal with the public, because if they did “wise driving” wouldn’t have almost cost me my drivers license!! Instead of doing a change of vehicle on my policy they put it down as a quote and I got stopped and charged with driving without insurance. Luckily I fought my case and after 4weeks of continuous phone calls one of the managers finally listened into the recorded phone call and admitted liability! But I was told to just accept that it was a “genuine mistake” sorry that excuse doesn’t quite cut it with me! Absolute fools”

Helpful Report

Posted 5 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details so we can discuss this further. Thank you, Kathryn.

Posted 5 years ago

“I passed my test got car insurance and a black box fitted to my car 8 weeks later a got a refund for good driving so I very happy with the company”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“Poor employee experience, i wouldn’t recommended”

Helpful Report

Posted 5 years ago

Hi Ciora, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Why have you sent me this presumptuous spam nonsense? Who are you people? I have NEVER heard of your company or agreed to this telematics device. Why would I want one after 30 years driving experience? I don’t want or need your device & I don’t appreciate you breaching the Data Protection Act to tout for insurance business. I have no intention of ever using your company do please take me off your list of people to scam. This communication of yours seems to be a deliberate attempt to confuse or an attempt to scam me to signing for outrageously priced car insurance. Furthermore, no I don’t agree to the terms & conditions of the Reviews.com disclaimer at the bottom of your feedback page either.”

Helpful Report

Posted 5 years ago

Hi Mr Webb, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Very good customer service and insurance policy”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“Always great a great deal with Wise Driving”

Helpful Report

Posted 5 years ago

Hi, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn.

Posted 5 years ago

“The data collected is definitely accurate I believe and does give you tips on how to boost your score and stay on a steady path. Class company, definitely have and will recommend.”

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Posted 5 years ago

Hi Ben, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn.

Posted 5 years ago

“Terrible customer service. No help at all. Will be complaining.”

Helpful Report

Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Very good”

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Posted 5 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

“5 years no claims....with wisedriving 120.00 a month?? Fidelity doesn't mean anything for them.. Now am with a different insurance thnx.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“Help me any time”

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Posted 5 years ago

Hi Agnieszka, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Kathryn.

Posted 5 years ago

“Box arrived quickly, I had some issues with talking to people on the phone as they wouldn't hear what I am saying/misunderstand to be honest but once I was sorted it was fine as the last person I spoke to was good. So far so good with the box! Easy to update and track your driving online, reasonable price and loved getting money off my insurance thanks to being a good driver!”

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Posted 5 years ago

Hi Heather, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Thanks, Kathryn.

Posted 5 years ago

“Just worst insurance I’ve ever had, just wanna do as much as possible to cancel your insurance, I wouldn’t recommend to anyone”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“I'm no longer with wise driving and haven't been for 1.5years”

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Posted 5 years ago

“I honestly cannot wait to leave, almost 3 years no claims and a black box and im paying 188 pound a month, absolute rip off.”

Helpful Report

Posted 5 years ago

Hi Kayleigh, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Would recommend”

Helpful Report

Posted 5 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews