WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“disgusting service, incompetent, conflicting information. daylight robbery!!”

Helpful Report

Posted 5 years ago

Hi Pritesh, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details to reviews@wisedriving.com, we’ll be happy to answer any questions you have. Thanks, Jamie

Posted 5 years ago

“Absolutely shocking.”

Helpful Report

Posted 5 years ago

Hi Ellie, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details to reviews@wisedriving.com, and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Very bad company. It was a fault when I chose this company.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, to reviews@wisedriving.com, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“No received my money”

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Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@wisedriving.com, and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Very poor costumer service and very unhelpful over the phone. T&Cs are not clear enough and very unreasonable service from this insurance company. Would not recommend at all.”

Helpful Report

Posted 5 years ago

Hi Umaiya, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Very poor. My insurance has been raised by over £100 monthly due to poor driving score, but I didn’t even get a warning to improve it. Very unprofessional, money taking company.”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Regards, Dylan

Posted 5 years ago

“I am a learner driver and this policy was first ever insurance on my very first car. The first problem I had was I asked for the telematics box to be fitted by them however after 2weeks of arguing I ended up paying extra money out to have the box fitted by a mechanic. Second problem was last month when I received a driving score update my score dropped from 98 down to 66 and I had to pay 168.00 extra premium I told the staff that I have paid my insurance up for the year and they are not allowed to charge extra until my renewal date so I ended up paying it because they threatened to deactive my insurance policy. 3rd problem I rang in to see how my policy would be affected by covid 19 outbreak like mention before I'm a learner driver so need an full liecence driver in car with me to be able to drive the car got told of the adiver that as I have to self isolate due to underlining health issues I will not be charged for any further driving score premiums so I was happy with that until I received an update on my driving scores this email stated that my score dropped again down to 53 but this time in stead of charging me the 168.00 or more they charged me 103.60 which is strange as my score was even lower than the month before so been in arguement for 2weeks and ended up canceling policy spoke to action fraud team about company and fca and found out that they are not regulated by the fca as there call center is outside the EU and had it also confirmed that they can not charge a canceling fee by law no more and what I researched on black box annual premiums they are not allowed to charge monthly if u have paid annually for driving scores so my advise cutyour losses if you are with them and if u are not THEN AVIOD.”

Helpful Report

Posted 5 years ago

Hi Miss Kyrena, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. We state in our Terms and Conditions that your driving behaviour score can affect your premium throughout the policy term. We request all customers read and understand the Terms and Conditions before they set up a policy. This information is also included in all of our Welcome Packs that are issued to new customers. As a company that is based in the UK we are regulated by the FCA and adhere to their guidelines. We do have a contact centre in South Africa, however, the company's head office is based in the UK. We'd like to investigate the issues you have raised further, if you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Terrible service. You recorded me as having the same accident twice and then told me that because I’d written off 2 cars in the same day, I am now uninsurable. When I called up to get this fixed, you put me through to various different departments until I eventually gave up with being on hold.”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“I was insured with wise 2 years ago but a women was blame me for hitting her car from no where she contact my insurance wise gave her money with no detail investigation the women knew how easy is to get money from wise she was claiming another one for body damage then they asked her clinical papers according my knowledge until recently she couldn’t provide clinical peppers or medicines for prove.but wise damaged me by taking my 3 years no clam bonus .wise if u regretting what u done to me I still looking my 3 +1 from you =4 years no clam if u can give me that would have been great to me .”

Helpful Report

Posted 5 years ago

Hi Dawit, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“I'm surprised I was sent an email to review WiseDriving considering the trouble I had with them. I had a black box fitted to my car which stopped sending readings. Despite this, my monthly premiums continued to creep up. My annual cover was quoted around the £800 mark for the year (pretty good for a first time driver) but by the time I got a few months in, my monthly payments were equating to an overall annual sum of £1,200+. Constant admin charges. Premiums continued to come out after I cancelled. Was told someone would call back to explain, no response...”

Helpful Report

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Terriible, raised my insurance by hundreds of pounds each month because my driver rating drop from "very good" to "good" and never sent me my no claims certificate”

Helpful Report

Posted 5 years ago

Hi Nathan, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Constantly had problems throughout my time with them and in the end they more than doubled my premium”

Helpful Report

Posted 5 years ago

Hi Amy, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Worst insurer I have ever been with. I will happily pay out double the price just to avoid ever using them again. I found their customer service to be a joke. After my fourth or fifth phone call requesting a particular insurance certificate that they had failed to send me (my girlfriend advised me this was illegal) I lost my temper. They then proceeded to laugh at over the phone. Poor customer service and an inability to do what’s required of them. Avoid like you would the bubonic plague.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Don't take this insurance. Fall no victim of their scam and again they employ racists as well”

Helpful Report

Posted 5 years ago

Hi Ransom, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“People who works there are very confused, it looks like there are no communication between them. I have been insured with wise driving for the last 4/5years but last year I had to cancel it as I couldn’t handle the unprofessionalism from the workers. I think the company should take a look on the costumer service quality as it is very poor. Bruno”

Helpful Report

Posted 5 years ago

Hi Bruno, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Avoid avoid AVOID I have a black box and I have always been 85% good driving then 4 months in the app started saying I was speeding and braking hard there is no difference in my driving at all and now they have MORE THAN doubled my monthly amount I have to pay to them DISGUSTING”

Helpful Report

Posted 5 years ago

Hi Shannon, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“I know nothing about you and wonder if it's a scam?”

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Posted 5 years ago

Hi George, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Avoid. My premiums were increased to nearly 2k after 1 year. Was able to get a fraction of the price with another provider.”

Helpful Report

Posted 5 years ago

Hi Anna, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“You are worse than covid 19 virus i would always tell anyone to not choose you”

Helpful Report

Posted 5 years ago

Hi Martinez, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“I use 5 years long wisedriving. Year to year more expensive. If I change my surance company. I save 50 % off or less.”

Helpful Report

Posted 5 years ago

Hi Tamas, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews