WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The device is never accurate Annoying customer service”

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Posted 5 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Worst policies ever. Worst evaluation method. Can't recomend to anyone ever. I'll ever use a box installing insurance company ever again. 😤😤”

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Posted 5 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“It’s cheap at first, but you get penalised if you have to brake harshly or rev (like being on a hill and no hill assist!). It ended up costing a bomb, never get a black box! Absolute scam. Plus the customer service was always horrid.”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“I fell in to difficult times financially asked the company for help due to hard ship and instead of helping told me to ring back next day I got a letter saying they've cancelled my policy and refused any help at all staff need more people skills and attitude problems joke of a company will RIP every penny off u worse insurance company in the world”

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Posted 5 years ago

Hi Adam, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“Not good at all”

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Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Worst insurance company I’ve ever dealt with. First of many bad reviews I’ll be leaving.”

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Posted 5 years ago

“👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻”

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Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“The worst insurance company i ever used.was forced to take up extra three thousand miles i did not need and then trippled my monthly payments just for asking for a quote for extra mileage and when i made contact to say the quote was not suitable,i was told unfortunately we cannot change it and you must pay 212 pounds a month which is more than three times what i was paying.i was forced to cancel my insurance and join another insurance provider as i could not afford the money quoted which led to loosing my deposit and almost one year no claims bonus.people should steer well clear of this useless insurance company,they deserve no star at all and have the most idiotic and rude customer representatives.very very disappointed”

Helpful Report

Posted 5 years ago

Hi Chinyere, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Do not use this company they are scamming people by charging them £100s of pounds each month on top of the direct debit . Disgusting service.”

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Posted 5 years ago

“Not happy with the service”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“This insurance company is awful from its communication to overall service. Throughout my policy I experienced non stop issues, where customer service provided me with little to no help which resulted in my policy being cancelled 2 months before my policy was due to end. This meant I lost my first year of no claims and it mean paying an extortionate amount for my new insurance due to a fault which was no my own. Stay far away from WiseDriving pay the extra money for a reputable company.”

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Posted 5 years ago

Hi Destiny, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“I am not happy to customer service I hope in the future they give better costumer service”

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Posted 5 years ago

Hi Alamin, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Very bad service.”

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Posted 5 years ago

Hi Bappe, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details so we can discuss this further. Thank you, Kathryn.

Posted 5 years ago

“Very poor customer service, many hidden costs, increase of price without any important reason. You have to very expensive penalty if you forgot to pay on time or where late 1 day. No room to negotiate with those people. Would never recommend!!!!”

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Posted 5 years ago

Hi Kas, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Please u subscribe no link on message”

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Posted 5 years ago

Hi Umber, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Many Thanks, Kathryn.

Posted 5 years ago

“Only had to use WiseDriving because I was a new driver and had to have a black box. Apart from that they only made my first 2 years of driving miserable. 5 stars”

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Posted 5 years ago

Hi Chris, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“You advised me you weren’t renewing my car insurance 6 months ago without reason!!!!! Not sure why you would be asking me for a review when I’ve been with a different insurer for these 6 months!!”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Worst insurance company I’ve ever been with! Customer service staff clearly don’t get given the appropriate training to be able to deal with the public, because if they did “wise driving” wouldn’t have almost cost me my drivers license!! Instead of doing a change of vehicle on my policy they put it down as a quote and I got stopped and charged with driving without insurance. Luckily I fought my case and after 4weeks of continuous phone calls one of the managers finally listened into the recorded phone call and admitted liability! But I was told to just accept that it was a “genuine mistake” sorry that excuse doesn’t quite cut it with me! Absolute fools”

Helpful Report

Posted 5 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details so we can discuss this further. Thank you, Kathryn.

Posted 5 years ago

“Poor employee experience, i wouldn’t recommended”

Helpful Report

Posted 5 years ago

Hi Ciora, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Why have you sent me this presumptuous spam nonsense? Who are you people? I have NEVER heard of your company or agreed to this telematics device. Why would I want one after 30 years driving experience? I don’t want or need your device & I don’t appreciate you breaching the Data Protection Act to tout for insurance business. I have no intention of ever using your company do please take me off your list of people to scam. This communication of yours seems to be a deliberate attempt to confuse or an attempt to scam me to signing for outrageously priced car insurance. Furthermore, no I don’t agree to the terms & conditions of the Reviews.com disclaimer at the bottom of your feedback page either.”

Helpful Report

Posted 5 years ago

Hi Mr Webb, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews