WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely bad service. They require us to pay excessive fees that are not actually needed. I will never choose this company ever again.”

Helpful Report

Posted 5 years ago

Hi, The charges that have been applied were clearly stated within our terms and conditions that you agreed to when taking the policy up. You can find our fees under section 4 and 5 of our terms and conditions. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. Yours Sincerely, Jamie

Posted 5 years ago

“Please know the payment premium increments from the black box assessment reports has no upper limit, meaning they can continue to increase as long as the company wants and remember you cant cancel anymore because you have been tied into the policy with a "fake" credit facility (investigate). They will charge you admin and insurance fees even if you cancel within the statutory cooling off period of 14 day (illegal by the way). Finally, you have no say or appeals available to you on how the black box reports are interpreted, only the firm has the total oversight on that. This are my findings. smells like rip-off company, but of course, you decide!”

Helpful Report

Posted 5 years ago

Hi, The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." You can cancel your policy at any time. Wisedriving does not prevent customers from cancelling their policies, all fees that would apply are outlined on page 4 & 5 of your terms and conditions on what charges would apply. We provide all the information you need to make an informed decision based on your needs on whether this policy is right for you. Yours Sincerely, Jamie

Posted 5 years ago

“Customer services -Very poor communication. My experience with staff from customer services is lack of proper conversation abilities- patronising when speaking to customers and passive aggressiveness. This review is based on 4 occasions I called wise driving wanting help with installing the telematics device. 1 star is more than generous- I do not recommend!”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to, reviews@wisedriving.com, we would be happy to investigate this for you. Thanks, Jamie

Posted 5 years ago

“Sent no claims bonus got reply that they received it then upped monthly repayments sent reply saying no avoid this company the people they finance with are Dodgy”

Helpful Report

Posted 5 years ago

Hi Terry, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 5 years ago

“Rubbish they r tracking u”

Helpful Report

Posted 5 years ago

Hi Bobby, The Wisedriving policy that we offer is a telematics policy. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. It is then up to you as a consumer to make a decision on whether this policy is right for you or not. Thanks, Jamie

Posted 5 years ago

“My son cancelled his renewal as we decided to go with a family policy elsewhere. He emailed wisedrive to tell them that this was what he was doing, and thanked them for there policy over the last year. Since then we have had letters through the post saying that he owes money and more recently letters threatening agency collection. My son suffers with his mental health and this has become a very stressful situation. As his mother I decided this week to finally deal with this myself after he had already proved by email that he cancelled the policy and they actually owe him not the other way around. I spoke to a lady who wasn’t able to help but promised a manager called Hazel would call me back that day ( fri 29th may) or if not definitely the day after ...... no one has called!!! I very upset, let down and frustrated. I would NOT recommended this company as there customer service is appalling! I will be contacting trading standards next week to take this matter further!”

Helpful Report

Posted 5 years ago

Hi Amie, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 5 years ago

“Cancelled my insurance after i contacted the company to advise i did not have the tools to fit the black box, I was advised they would speak to the insurers and a manager will come back to me but no one did and they cancelled the insurance. I did not receive a refund or partial refund for the black box that i had paid for which was unused. I paid for a months insurance which was cancelled after a short time and received no money back. I find the treatment unprofessional and unjust, I believe this company is purely about revenue and no care for the customer. The reviews I have subsequently read, are very similar to the treatment i have received, they made mistakes and stated as much but still kept my money. I now have a black box which is of no use to me and i am approx £200 down, i advised them i would send it back which they refused. Ridiculous! Will advise others of my experience and advise not to use this company unless they want to be treated in this way. I will never use this company again”

Helpful Report

Posted 5 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. thanks, jamie

Posted 5 years ago

“Asked for help, didn't get it then my policy got cancelled. Not a helpful company at all.”

Helpful Report

Posted 5 years ago

“So I asked for my NCB proof at the end of my policy and i wsa due to get 3 years NCB however when i recieved the proof, Wisedriving told me i had 0 years NCB. I had an accident during the year however it was not affected as i was not at fault and third party driver admitted it was their fault so i claimed off there insurance. Wise driving fix it up or i'll be taking you to court i have proof of insurance statements before my renewal stating i had 2 years.”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details to, reviews@wisedriving.com and we’ll be able to investigate. Thanks, Jamie

Posted 5 years ago

“Seem to only have contact once in a blue moon rather then constant driving reviews. When I first took the insurance out I told them the box wouldn't fit onto the battery, that told me it would be fine, I fitted it incorrectly but still it was how I was advised, then my box wasnt connected for months without my knowledge and then I was treated with cancellation. Also I pay £70 per month yet my price has shot up £100 becasue my drivers score has gone up, I'm a self employed car valeter and with covid 19 I have 0 business and no income, it may be a game to insurance company's but to me it's a process that cripples my business rendering the past year of incredibly hard work into a failed business. Only renewed becasue of the cheap monthly price, knowing it would have gone up I'd have binned this black box off, also I may add I've noticed things like bad breaking scores come up yet dont realise that comes up from peiple pulling out and stepping out on front of the car. Too many things about black box driving has driven me up the wall, I was taught to get upti speed quick to help keep the flow of traffic, yet apparently this is seen as reckless driving. These black boxes are simpley made for people who have just past there test and drive incredibly slow, I dont condone bad driving but it seems the reality of driving is different to the idea in the boxes head.”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. However, If you can improve your driving score then you can work towards earning a reduced premium. Yours Sincerely, Jamie

Posted 5 years ago

“Terrible experience rip off company stay well clear!”

Helpful Report

Posted 5 years ago

“I beg anyone reading this review to please chose another company. I've had nothing but trouble with this company. They will find any excuse to get any more money out of you they can. If another policy is even another £100 for the year, pick the other policy, you trust me you will not regret it. I'd just like to mention I'm not the kind of person to ever leave a review and I'd honestly like to say 90% of the reviews I do ever write are positive but I felt I had to warn people. Please save your money, pick another company.”

Helpful Report

Posted 5 years ago

Hi Joe, Thank you for taking the time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Jamie

Posted 5 years ago

“Very poor increased by £800 after a month”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right from you. However, If you can improve your driving score then you can work towards earning a reduced premium. Thanks, Jamie

Posted 5 years ago

“Poor customer service”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to, reviews@wisedriving.com, so we can go over this with you. Thanks, Jamie

Posted 5 years ago

“Terrible company and rude staff. If you cancel within 14 days you get a £75 charge fee which is ridiculously high. I wish I`d never signed for the insurance and I will never recommend it to anyone.”

Helpful Report

Posted 5 years ago

Hi Antioco, We’re sorry to read of your unfortunate experience with our customer service team and we have made the relevant teams aware. The cancellation fee of £75.00 is in our terms and conditions. When taking up a policy it states; "By clicking continue, you accept the assumptions as listed above, our Terms and Conditions which include full details of our charges and our Privacy Notice which explains how we protect and use your information." To have proceeded with the quote, you would have needed to click the button 'Accept & Continue'. You can find our fees under section 4 of our terms and conditions; it states the following: "Your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received." Yours Sincerely, Jamie

Posted 5 years ago

“I renewed my policy on the 12th march and then decided to cancel it on the 7th april due to no longer needing a car, over the phone i was advised that Close Brothers finanace would contact me to pay any outstanding bill, i recieved a letter from them confirming cancelation of the policy and no bill, instead wise driving has sent me a bill for £402 a number that doesnt add up as i have been insured for less than a month and certainly didnt agree to pay £237 a month for car insurance, the remainder of the bill consists of a £75 cancelation fee and an unexplained non refundable £90 fee.”

Helpful Report

Posted 5 years ago

Hi Reece We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com , we can look into this for you. Thank you Regards Janat

Posted 5 years ago

“Had nothing but issues since signing up, put your insurance up for ‘bad driving score’ completely understand if it was a couple of quid difference but £80 is disgusting!! Still waiting to actually see my driving score that they worked this out on. Waiting for a response back from an email when it should only be 48hours response turnover?”

Helpful Report

Posted 5 years ago

Hi Becki, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to, reviews@wisedriving.com so we can go over this with you. Thanks Jamie

Posted 5 years ago

“It’s disgusting that wisedriving takes money from you especially at this time when we’re in lockdown”

Helpful Report

Posted 5 years ago

HI, we do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private message to reviews@wisedriving.com with your details, so we can go over this with you. Thanks Jessica.

Posted 5 years ago

“The black box isn't a normal one that you'd plug in and requires a mechanic to correctly attach it to the battery. I only had the black box for 6 days and they cancelled my policy with immediate effect. I called them to apologise and ask if the policy could be reinstated as I had managed to find a garage who could fit it that day (doesn't seem much time given we are in the middle of a global pandemic!). They have refused to reinstate the policy, will not offer me and now asking for £150 meaning I will have paid £350 for 2 weeks insurance.”

Helpful Report

Posted 5 years ago

Hi We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details to reviews@wisedriving.com , we can discuss this further with you. Thank you Janat

Posted 5 years ago

“I have written my review with 1 star score and the review is removed from this page ? Its a absolute cheat Telematics Fee they charge is a absolute cheat and hidden charge. They have not installed black box in my car and charged me £150 for it. Wise drive is the most worst company”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to reviews@wisedriving.com , we would be happy to answer your questions. Thanks Janat

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews