WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never choose again. Very disappointed. They give you a tracker. So if you overspeed or push harder the gas in trafic or hit the brakes,they add a premium to your monthly payment. So after i payed 3 monthly installments of 105£ starting with the 4th one they add us up to 417£. It is more than i pay for the van which include public liability goods in transit,etc... So nevere ever choose them again.”

Helpful Report

Posted 5 years ago

Hi Emil, As stated on our website and within our Terms and Conditions, once installed, the WiseDriving device will begin transmitting data regarding how you drive, which will be used to calculate your driving score. This will be based on but not limited to: • the speed at which you drive; • how quickly you accelerate; • how hard you brake; • when and where you drive. We advise that we will review your driving score and where any premium changes occur, we will notify you by e-mail 7 days before it is processed. Refunds may become available on the policy if the driving behaviour score improves. Many Thanks, Kathryn.

Posted 5 years ago

“I wish I could provide 0/5 stars I feel completely mistreated by this company I would recommend it to no one. Not a single person should take out this policy I feel robbed and believe this company shows no compassion”

Helpful Report

Posted 5 years ago

Hi Mr Foroozandeh, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 5 years ago

“This company are crooks and villains. I just had to pay £240 just to cancel my insurance! Never mind the fact that any tiny change to your insurance comes with hefty admin fees.”

Helpful Report

Posted 5 years ago

Hi, If you are cancelling your policy then we factor in everything that you have paid when it comes to calculating your final fee's. Our cancellation fees are visible at the beginning of the policy and are chargeable if you do not finish the year with us. Regards, Dylan

Posted 5 years ago

“They scam me with the administration fee even when my last company was responsible for massive delays with my paperwork. They are extremely hard to contact and quite impolite.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the feedback. All of our chargeable fees are included within our terms and conditions, which we ask customer's to read and agree to before a policy is set up. We also include a link to the Terms and Conditions in the welcome packs customer's receive when the policy is created. Many Thanks, Kathryn.

Posted 5 years ago

“The company is the worst insurance company in the UK, don’t know why I didn’t read the reviews as they let us know what a poor performing and shocking company WiseDrving truly is.”

Helpful Report

Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, to reviews@wisedriving.com, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Can’t see your driving score”

Helpful Report

Posted 5 years ago

Hi Ben, We are sorry to see your rating for us. You are able to see the score on your customer portal online, you should be able to - upon registering online and selecting the online dashboard - see a clear breakdown of each of your scores. This will show you where they are currently and where they have come from as well as tips to help you improve. If you are still having trouble following this finding your scores, please contact our customer service team and they will assist you further! Regards, Dylan

Posted 5 years ago

“I have had the insurance policy for 2 months. My first month was fine. In the second month I have had an email to say my insurance is going up by £980 for the year due to my driving. I have asked for a full explanation as to why this is, and received nothing. I didnt get a warning to say what I had done to warrant my insurance going up by such a large amount. I feel the company is taking advantage of younger drivers who are unable to access the Full market of insurers. I still await your reply as to how you reached the figure increase”

Helpful Report

Posted 5 years ago

Hi George, First of all I am sorry to hear that you feel this way about your policy. Looking into your situation and why the charges go up, it is to do with the proportionate risk of you driving on the policy. Due to you being a high risk driver as it is, the score decreasing on the insurance indicates to our insurer that you are more of a risk compared to when you started this policy so this is added on at a proportion of your initial price. This is done by the underwriters, not WiseDriving. If you do seek to improve your score by ensuring your speed remains within the limits and your acceleration and braking is smooth and that you don't go out between 11pm - 5am. You should see an increase in score and if this increases by 10pts or more, you will be due money back on your insurance. You are in control of how much you pay! Regards, Dylan

Posted 5 years ago

“If I could I wouldn’t have even put a 1 star!!! To begin with the company are good and had no problems, I was an ignorant young driver who thought cheaper the better (boy was I wrong). Had my blackbox installed and the guy who installed it had broken my glove compartment and I haven’t had a single apology or anyone offer to fix it for me when he broken it completely! It was going smoothly, I even recieved money back for driving good and I was happy about this (but little did I know they would just take this back) Couple of months back, I had a text message to state I was no longer insured. I panicked and phoned the company and they had told me that my blackbox had stopped working and they had “tried” to email me. Complete rubbish as I had no emails and check mine daily. I asked why they couldn’t have phoned my contact number and they said it isn’t their job to call customers! Charming! I was left with no insurance! No explanation, nothing! Later on I recieve an email for over £250 of overdue payments? When I had been keeping up with all my payments. I asked how this has come about they said it was administration charges because I had decided to leave the company. Which I turned round and said I didn’t decide to leave I got left with no communication and no insurance. The person on the phone who I believe was called “Joshua” was horrible and smalmy. He twisted my words and recorded just my answer to what was a different question he gave and rang my dad up told him he asked a completely different question and that was my answer! Which I highly doubt is allowed! Anyway we settled the so called “debt” because we didn’t want the hassle and we wanted to get away from this company. We had rude service from the staff before and after payment. Finally thought that was the last I would have heard from them... oh no! Wrong Again! They have emailed me months later after leaving them months ago, saying I have an overdue payment of 9pence!!! I kid you not 9p.... how? Money grabbing thieves. Useless. Rude and downright scamming company. Never ever use this company unless you want the hassle and a lot less money in your account!”

Helpful Report

Posted 5 years ago

Hi Bethan, We are sorry to hear that you feel this way about your insurance experience. if you want us to discuss this with you further please email and we can try resolve the situation for you! Regards, Dylan

Posted 5 years ago

“Been with them for 2.5 years and they’ve just doubled my insurance cost after saying I have 200 miles to improve, after about 100 miles they’ve added £600 additional costs on and not given me any chance to improve my score since the email 4 days ago! Cost seems worthwhile at the start but not when they double your starting price, to try and achieve a higher score will put you more at risk of an accident because you’re constantly trying to slowly accelerate and keep to the speed limit Exactly, becoming more of a liability because you’re driving like an 80 year old granny.”

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Posted 5 years ago

“worst company ever , they decided on a fault claim on my behalf without my knowledge which was so disrespectful , this company is a total scam avoid them”

Helpful Report

Posted 5 years ago

Hi C Santos, Looking into your case I can see that this was picked up by our customer service team on 13/07/20 and has since been rectified to a Non-Fault Claim. We hope this has since satisfied your query. Regards, Dylan

Posted 5 years ago

“Bad investigation on claims! No accident happened, it was all a fraud and you did not investigate proper.”

Helpful Report

Posted 5 years ago

Hi Deborah, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, to reviews@wisedriving.com, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“You advised me you weren’t renewing my car insurance 6 months ago without reason!!!!! Not sure why you would be asking me for a review when I’ve been with a different insurer for these 6 months!!”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of our brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Thief’s they will rob your money, why should you be under pressure while driving, like your in a driving test. Happy I cancelled.”

Helpful Report

Posted 5 years ago

Hi, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to contact our customer service department with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“Terrible customer service. Have not had anyone call me back regarding my policy and have had to call numerous occasions. Do not recommend, please go elsewhere and give your money to a more reputable company.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry that you've not had the best experience with us. If you can email us at reviews@wisedriving.com, we can have a look at this for you. Kind Regards Janat

Posted 5 years ago

“The first day I am getting problems with the staff and are hanging up on me”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear your experience with us has not been great. Due to an issue with our systems, the phone calls were disconnecting. If you wish to discuss anything regarding your policy please email at reviews@wisedriving.com and we can have a look for you. Regard Janat

Posted 5 years ago

“Very unhelpful when it comes to assisting with installing a telematics device.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thank you Janat

Posted 5 years ago

“Add extra prices and lot of money doubled my payments”

Helpful Report

Posted 5 years ago

Hi We do apologise for your negative experience with us. We’d like to look into this further for you, if you would be happy to send us a private reply with your details to the email reviews@wisedriving.com, we can investigate further. Thanks Janat

Posted 5 years ago

“Constantly asking for money on absolutely everything. Didn't feel like I had a break from this company asking for money and honestly started to feel like a scam. So happy with my current insurance company and the only charge ive ever had is 50P and only ever had money given back to me. Take a note from their book.”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. Yours Sincerely, Jamie

Posted 5 years ago

“Very poor service. Cancel my policy within first 14 days still didn't get my full money back plus they charged me for the box as well and there is no way you can send the box back and they also charge my 150pounds for the box that I wont be using. Very poor customer service. Never gonna use it in future. Instead by bit more money and take a proper insurance.”

Helpful Report

Posted 5 years ago

Hi Jig, The charges that have been applied were clearly stated within our terms and conditions that you agreed to when taking the policy up. Your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received. "The New Business Telematics Fee for the first year is £150. You can find our fees under section 4 and 5 of our terms and conditions. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. . Once this information is provided it is up to you to make a decision on whether or not you would like to proceed with the policy. Yours Sincerely, Jamie

Posted 5 years ago

“Paying way to much to have a black box in plus not been sent anything to even log in on there app”

Helpful Report

Posted 5 years ago

Hi, Before taking up the policy, you would have been made aware of the cost of the insurance via the quote received. Once this information is provided it is up to you as a consumer to make a decision on whether or not you want to proceed with the quote received. We have offered the best possible price on the information that was provided. Yours Sincerely, Jamie

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews