WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not go online and change details. So had to call and get charged for the privilege!!!! Very unhappy with operators attitudes and not helpful in any way.”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Kathryn.

Posted 5 years ago

“Not accurate reading with where I live and my car being pretty poo I had to accelerate to get up all the hills. And got penalised for it. Also it was so expensive and went up even more then next year. No loyalties for driving good or staying with them. I managed to go with another company for less than half the price”

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Posted 5 years ago

Hi Laura, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Absolutely shambolic company with poor administration, they lost my documents then threatened to cancel my policy until I showed them the documents had been sent and received. Every interaction was painful...summed up by this review which they requested 2 years after my policy expired.”

Helpful Report

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Terrible experience! Wisedriving cancelled my insurance after 1 week”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Company that will rip your money Rubbish customer information and loads of money added after a renew Dont choose this company i tbwill leave you without any money”

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Posted 5 years ago

Hi Marius, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Your reports are wrong even on a day when I drove only through the neighbourhood as slowly and as softly you provided ridiculous acceleration scores. Your reports are not accurate, well so that as you say that people will get refunds you actively do what you can not to give any refunds. What a world full of wrong doing”

Helpful Report

Posted 5 years ago

Hi Ogoh, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“They don’t tell you when you get to the near miles you averaged a year you have to pay additional money till when your policy runs out! Don’t insure with this company!”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. We issue warnings via email when a customer reaches 75% and 90% of their declared mileage. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“Please NO NOT USE this bunch of scammers!!!! Liars and rogues. They are nothing more than that.”

Helpful Report

Posted 5 years ago

Hi Andrew, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“The insurance claims department are amazing cant knock them. This however is not good enough to ignore the fact they would prefer you to crash into someone and claim rather than emergency stop. If you emergency stop your insurance will sky rocket. They were well aware of my journey to work involving a long stint on the motorway followed by a series of roundabouts on an industrial estate in which lorries ignored the giveaway rule and pulled out on you. I cancelled after a 13months due to the bs”

Helpful Report

Posted 5 years ago

Hi Jack, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Terrible they proper scammed me ! There readings are incorrect my insurance just kept getting higher even though I did nothing wrong and the miles it said I had done were incorrect way more than what was on my car which I showed proof of but they did nothing to help would deffo not recommend”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Constantly getting threats from them, then a letter telling me I am no longer insured... so obviously took out car insurance with different company and then keep getting letters saying I owe them money even though I was paying monthly and was up to date. Silly company”

Helpful Report

Posted 5 years ago

Hi, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“Call centre staff very rude and unhelpful.”

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Posted 5 years ago

“Took a massive deposit, then because I the v5 didnt return in my name on time they charged me a cancellation fee and wasted my money. Even though I explained I had spoken to the dvla and a new v5 wasnt being sent they wouldnt listen. £400 deposit alone is criminal but to the cancel someones insurance due to something beyond their control is worse!”

Helpful Report

Posted 5 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Who are you and why have i got this email?”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Unhelpful and poor service. I had a blake box which i deove perfectly within the parameters of their requirements apart from Braking which I scored 0 % consistently. I discovered this was because I lived in a very hilly city but wise driving didnt care for that. :( cancelled my policy 9months in as the fees and charges. 4 yrs later, still no claims or anything against my driving.”

Helpful Report

Posted 5 years ago

Hi Sharon. We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn

Posted 5 years ago

“Worst company to be with. The agents are uneducated and dont have any manners or knowledge. They lured me and i forgot the ladies name but she misguided me on everything and made me cancel my insurance. Asked their senior management to listen to the recordings of the call. But never helped me. There is so much that has happened with other things aswell that i will spend my whole afternoon writing it. I know you are a first time and a new driver looking for cheaper insurance as i was. But do not make that mistake like me - WISEDRIVING is preying on people like us. I have learnt my lesson. Do not go with this comoany for the sake of couple of pounds. If you go ahead goodluck!”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“wouldnt bother”

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Posted 5 years ago

“Very poor car insurance company. I do not recommend at all . After making many and they can cancel policy for any reason.”

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Posted 5 years ago

“Very bad. Do not recommend.”

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Posted 5 years ago

“This is an absolute joke of a car insurance company. Please allow me to elaborate. Had my black box installed. Engineer flooded my engine during that process and it was not starting up. Had to take it to the mechanics which costs. only received a call back from the manager saying 'sorry'. as if your sorry holds any credit. then I was nearing the estimate annual mileage and required to top up. which I done and i assumed that the extra cost would be deducted via direct debit. which they didn't. And 1 year later contacted me saying there is still an outstanding balance. you'll get it whenever you get it. =) You are better of resigning as your incompetent. your company is the dirt at the bottom of my shoe and your lives are a joke.”

Helpful Report

Posted 5 years ago

Hi Zoe, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews