WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best Insurance company I've ever been with!!! They had really a really good price range and always good customer service!”

Helpful Report

Posted 5 years ago

Hi Mollie, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn.

Posted 5 years ago

“Not very happy with the services provided.”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn

Posted 5 years ago

“I used WiseDriving telematics for a year, and can’t complain really. The box was set up quickly, and the stats were uploaded in a timely manner. I’m surprised to see bad reviews, where people complain the data was punitive and people were incurring charges. What people don’t realise is that it’s not just the speed that matters, but also acceleration and braking. I was always very careful and my scores were never below 80, and didn’t have to make any additional payments. At expiry of policy, cancellation was seamless and I got my no claims bonus letter too. Very satisfied with the service.”

Helpful Report

Posted 5 years ago

Hi Kristine, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Thanks, Kathryn.

Posted 5 years ago

“Not to be referred to anyone”

Helpful Report

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“The customer service I received was very poor and the hassle just to set the policy up was a nightmare. I wouldn't recommend using them stay far far away!!”

Helpful Report

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn

Posted 5 years ago

“Fantastic to be able to earn some money back!!”

Helpful Report

Posted 5 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

“Easy to see what's goin and and quick with putting on the savings”

Helpful Report

Posted 5 years ago

Hi, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn

Posted 5 years ago

“Am with you from 3 years , you should reduce my insurance but you increase this year.”

Helpful Report

Posted 5 years ago

Hi Vippandeep, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Every is so easy with WiseDriving! Would continue to use them 100%”

Helpful Report

Posted 5 years ago

Hi Olivia, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“I don't regret my choosing Wise Driving .”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“Is there a score lower than One!!! What an absolute God Awful company to deal with. As soon as you try to make a claim they pass the proverbial buck and don't want anything more to do with you!! They take the £400 excess then "Claim" you owe them a further £362.81 for what can only be described as "Extra's" that you weren't made aware of at the point of taking out the Insurance!! If you are looking for Car Insurance, go to a reputable company not a load of Shyster's who are no more than thieves. Two years down the line my claim has not been resolved, I'm taking the claim to court and now they have said they will wait no longer for the £362.81 and have passed it to a debt collecting agency!! What a bunch of clowns!!! Don't touch Wisedriving with a Barge Pole and in the Covid19 climate if the pole can be longer, use it!!!”

Helpful Report

Posted 5 years ago

Hi Robin, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“I am happy with Wise driving it’s helping and encouraging me to drive better”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn

Posted 5 years ago

“Incredibly poor service, they gave me a conman of a driving instructor and when he stole my £500 and blocked my number this company gave me no help whatsoever. AVOID.”

Helpful Report

Posted 5 years ago

“Very good, after only a couple months of driving with the black box I’ve already had a return on my premium”

Helpful Report

Posted 5 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“They are a horrible company with no sense of corporate responsibility towards their customers they have been reported numerous times to the insurance ombudsman for unfair practices towards drivers don’t trust this company I am with a new company and couldn’t be happier”

Helpful Report

Posted 5 years ago

Hi Bridget, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn

Posted 5 years ago

“Unpublished policies and also poorly communicated. Charges go high and high with time. Overall ends-up being super expensive than any other insurance out there...”

Helpful Report

Posted 5 years ago

“Hidden fees & Expensive charges for things most insurers can do for 90%-100% less! l wanted to change providers upon purchasing a new car although was due to be charged £300 to cancel the remaining 6 months of my insurance just to change policy provider. After asking how much it would be to stay with WiseDriving, I was told just to update the policy onto the newer vehicle would be £295! Ridiculous considering the cars were worth the same value, have same milage and specs and my personal conditions had not changed at all. Be very careful with this company, as it seems that once you're in, there's no escape unless your willing to spend heavily. I found the customer service representatives on the telephone to be reluctant to help and did not seem to have much knowledge as to why the charges were so steep compared with other insurance company's offering changes of policy at around £20-£30. I was not given adequate reasoning for the high hidden fees and was hung up on twice, presumably because I was asking to many questions. I highly doubt this review will be considered or taken into account or furthermore acted upon. However, seens as your company insist on emailing me about my experience with yourselves, I thought I'd give an honest opinion.”

Helpful Report

Posted 5 years ago

Hi Alex, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“Excellent company great staff. Clear any and all problems that the customer may have. This is usually done at once, or very quickly and with a call back with answer to what ever the problem may have been. However, once again in my opinion this is a very good company. You can't improve on excellence.”

Helpful Report

Posted 5 years ago

Hi Mrs Kathleen, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“happy with my insurance have not had any threating emails that some of the reviews were saying. simple cheaper than other insurance companies. can look up my driving style online.”

Helpful Report

Posted 5 years ago

Hi Motibah, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“Not good enough!!”

Helpful Report

Posted 5 years ago

Hi Princess, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews