WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY GOOD INSURANCE PACKET”

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Posted 5 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

“WiseDriving is the Best”

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Posted 5 years ago

Hi Ibrahim, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

“Horrible insurance company. Keeps on adding fees to your policy. The renewal would come up 4 times your original insurance cost. Not recommended, even one star is not worth it”

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Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“Easy to insure car. Very helpfull. This is my second year the first year the cut my insurance had money taken off it .”

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Posted 5 years ago

Hi Michael, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Thanks, Kathryn

Posted 5 years ago

“Rubbish avoid my car went for mot and the guy rev the car to test it and clean out the air purifier and then they thought I drove like a idiot my car allways parked as I don't use it, they asked for a letter from garage but it's been shut as the covid19 🤦🏽”

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Posted 5 years ago

Hi Ram, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Great for new drivers”

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Posted 5 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“Too expensive”

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Posted 5 years ago

Hi Damian, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Rubbish never made any difference”

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Posted 5 years ago

“Verdy good”

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Posted 5 years ago

Hi Florentin, Thank you for your kind words - we’re glad your experience with Wisedriving} has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“Not very good as I drive very little and I don't think the black box works very well, I think it is abit over priced and I don't seem to hear from them on my driving at all I been with them nearly a year and had two reviews on my driving not the best way really I had to pay extra for me driving to college 3 nights a week, for this I had to pay about 50% more on a 3rd of the miles that i took out in the first place been trying to phone them to get a reduction as I can't drive to college as its closed not been able to get hold them I will not use them again.”

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Posted 5 years ago

Hi Kenny, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Wise driving did reward me because of my high standard of driving. But on the 3rd year it went back even though my driving standard was 96%. So I felt a bit deflated by this and later found cheaper insurance. But was happy at the time.”

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Posted 5 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn

Posted 5 years ago

“I'm not with yous anymore and have not been for a while please stop”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Very good”

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Posted 5 years ago

Hi Billkisu, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 5 years ago

“Rubbish from start to finish I e told everyone I know who drives to steer clear of you lot”

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Posted 5 years ago

Hi Leo, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Its good and affordable and they also gave me money back due to good driving . I am very happy with wisedriving.”

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Posted 5 years ago

Hi Zaibun, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

“I didn't subscribe to WiseDriving, and yet today have received an unsolicited email from them. Obviously they don't keep their records up to date as the insurer that's stated in the email hasn't held my policy for a number of years.”

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Posted 5 years ago

“At first I was happy then my black box stopped working just before the end of my policy, had to email pictures in and didn't get a response until I received an email telling me my policy woyld be cancelled - 12 emails later, promised call backs that never happened and even more emails my policy then ended thank god - now with direct line where people respond to you!”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Very rude staff, breached complaints procedure, dismissive and refused to accept any idea their black box is faulty. I work for the NHS and they said they were going to cancel my policy due to my car driving 100mph (something which I'm pretty sure my car is incapable of). I advised them of this and suggested the black box might be faulty - I googled this and this is actually a very common issue. They dismissed the idea that their box was wrong and refused to send out an engineer to assess the issue. I advised that as an NHS worker I really need my car at this time during a pandemic, and begged them to not cancel my insurance, during a very stressful and incredibly busy period, having to find new insurance was something I really couldn't deal with. They had no empathy to my situation whatsoever and told me my insurance would be cancelled in 5 days. I asked to speak to the complaint team, to which I was put through to a very smug rude manager who was not part of the complaints team who just rubbed it in that they would not help me. They still have not got in touch regarding my complaint, which, having worked in complaints before, I know they've breach the guidelines for this. Overall, a very unpleasant and nasty company who are happy to take your money, but drop you in it during a pandemic. DO NOT USE”

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Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Same to do wat they say for me”

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Posted 5 years ago

Hi Alan, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“very good service, love the marking scheme with how well you do driving each month and receiving money off your insurance if you have good driving score over a certain amount of months. Very good!”

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Posted 5 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews