WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did what it said on the tin.”

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Posted 4 years ago

Hi, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Kathryn.

Posted 4 years ago

“I’ve been driving for 19 years and I have to have a black box fitted!!!!!”

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Posted 4 years ago

Hi, Our website stipulates that WiseDriving is a telematics insurance provider, and we request that you agree to our Terms and Conditions prior to setting up a policy. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks Many thanks, Adam

Posted 4 years ago

“a really good,effient service so fat - thankyou..”

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Posted 4 years ago

Hi Toby, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“After three days of starting my policy ,for personal reason ,i had to cancel my policy and you charged me £75.00 just for cancelation.”

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Posted 4 years ago

Hi, Thank you for your feedback and sorry to see that you have had to cancel your policy. Our cancellation fees are stipulated in our terms and conditions which you would have read and agreed to when you set up the policy and a link to these terms is included in all email correspondence we issue to our customers. Many Thanks, Adam.

Posted 4 years ago

“Wisedriving insurance is the very worst. They offered cover for just over 620 pounds/year; i changed my mind about insuring with them and informed them of cancellation via email less that 14 days. They instead have deferred the cancellation notification date by more than 2 weeks and are charging for said timeframe. and refunding less than 2/3 of the money paid.”

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Posted 4 years ago

Hi, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Many Thanks, Adam.

Posted 4 years ago

“Good deal.”

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Posted 4 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 4 years ago

“Interest able services”

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Posted 4 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn.

Posted 4 years ago

“Very happy with service. No hiccups at all and really straight forward to get on board. Very reasonable prices, also”

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Posted 4 years ago

Hi Mark Thank you for your feedback. It's great to hear you are happy with the service provided and the price! Many thanks, Holly

Posted 4 years ago

“Very good help sorted my problem quickly.”

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Posted 4 years ago

Hi Harjeet Thank you for your review. We are pleased to hear you are happy with the service provided. Many thanks, Holly

Posted 4 years ago

“Awful awful company. Disgusting customer service. Completely screw me over, cancelled my Insaurnce TWICE without informing me. DO NOT USE THIS COMPANY”

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Posted 4 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“I am working with this company for 2 years. I was happy until today. My insurance otomaticly renew by them and let me know by email. I wouldn’t have time to contact to them as I was working full time and couldn’t find a chance to call them back to tell them I changed my adress. Anyway I spoked to call center today . I told them I moved to Manchester from Essex. They said I should pay extra £450 becouse of changes adress policy. Just renewed my policy 3 days ago !!!! I have been driving more miles before, and it was more closer the London. I was expecting more less costing. They are only charging me becouse of I am changing my adress after renewing the policy!!! This is not acceptable !!! Also call center personal from Africa and line is always cutting, accents very difficult to understanding, I am so annoyed.”

Helpful Report

Posted 4 years ago

Hi Hilal, As the insurance broker, we are unable to confirm the way in which a mid-term adjustment quote is calculated by the insurer. However, I am able to confirm that at the time of generating a mid-term adjustment quote a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the quote, this will have an impact on the premium that is offered. It can also result in the insurer being unable to offer a mid-term adjustment quote. The quote calculated is based on the insurer rates applicable at the time of the mid-term adjustment quote being obtained, and are therefore variable on a regular basis. Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“Good management Good in support Good team james”

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Posted 4 years ago

Hi James, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

“Cheap insurance, easy and polite to talk to over the phone. Customer service was bang on and the simplicity of getting insurance with this company is what amazed me”

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Posted 4 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“Everything went smoothly”

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Posted 4 years ago

Hi Marcus We are glad to hear everything has gone smoothly for you. Many thanks, Holly

Posted 4 years ago

“very good”

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Posted 4 years ago

Hi Daniel Thank you for your review, we appreciate it. Many thanks, Holly

Posted 4 years ago

“I would like a manager to call me on my telephone number,not very happy regarding the service I have received. I wounder if anybody will acknowledge this and actually be bothered to contact me”

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Posted 4 years ago

Morning, We are sorry to hear you are unhappy with your policy. Please email us your information privately, so we can discuss this further. Many thanks, Holly

Posted 4 years ago

“Driving instructor was superb 👍”

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Posted 4 years ago

Hi Reece, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“Good I like it”

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Posted 4 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Kathryn.

Posted 4 years ago

“I would like a manager to call me on my telephone number,not very happy regarding the service I have received. I wounder if anybody will acknowledge this and actually be bothered to contact me”

Helpful Report

Posted 4 years ago

Hi, One of our team managers will be contacting you within 24 hours to discuss the complaint. Thank you for taking you time to leave your feedback. Many Thanks, Kathryn.

Posted 4 years ago

“was realy quick to sort out the insurance with wisedrive and i did't find a problem at all whilst doing it.so many thanks to you as i have manege to sort out my car insurance along with you.”

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Posted 4 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,544 reviews