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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful awful company !!! if i could give this 0 stars i would. they increased my premium due to bad driving behaviour when all of my stats were excellent/good except my acceleration! One employee said that i should email a picture of my black box as he thinks there was a problem with it. He said it would take up to 3 days- this was early february !!!!!!!! it’s almost been a month and i haven’t heard a straight answer !!! all the employees don’t know what they’re talking about- i’ve had different excuses from each of them. They are cancelling my insurance because of this. Absolute joke of a company- if you could even call it that. I still haven’t got answers as they don’t answer their emails or their phone.DO NOT USE THIS COMPANY!!! I’m not the only one that has had this issue according to previous reviews.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service you have received. We can take a look into this for you, if you can email your information to us? In the meantime, we measure your braking in the same way we measure your acceleration. Gradual and steady is the aim. Any abrupt or harsh braking will effect the score. Many thanks, Holly

Posted 1 year ago

“What went wrong; Persistent issue with inaccurate data for acceleration score yet Wise Driving insist there's nothing wrong with the box (how can they tell this by a photo that was emailed.to them I'll never know)!! Data request made (company who manage the data are a subsidiary of Wise Driving ao won't hold my breath for a response).... Can't get a straight/definitive answer from any advisers (I don't know if this is due to lack of adequate training &/or the employees just can't be a*sed).... Due to this ongoing issue they want to charge Me an extra £177, even d*ck turpin wore a mask!! They say its due to poor acceleration, I think not!! They have admitted there's a data error so are using an average to work out my score for acceleration, how the fluff is that accurate when they're openly admitting that there's error's/issue's with the data!!”

Posted 1 year ago

“Awful customer service. I’ve had a black box policy for 2 weeks and all my scores are excellent (100% or minimum 90%) but the acceleration varies between 0% (very poor) and 25% poor. At the start it was good but now is at the lowest point it can be. I have not changed the way I drive. I am a 42 year old mother, usually travelling with my child in the car so am super careful. I don’t speed (my speed score is 100%) so how can my acceleration be so poor? I think the box is faulty, no matter how I drive (I’ve experimented accelerating fast and accelerating gently and acceleration super slowly and the score does not really improve). I think this is a way to get money out of me by increasing my monthly premiums. I’m so annoyed with this company as no one answers the phone or replies to any live chats or emails. Seems I’m not the only person who has experienced the same issue with the same company. AVOID!”

Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message to reviews@wisedriving.com with your details, we’ll be happy to answer any questions you have. Thanks, Angela

Posted 1 year ago

“Terrible experience PLEASE PEOPLE AVOID THIS COMPANY AT ALL COST!!! It’s CHEAP for a reason and the reason is that because they are trying to SCAM vulnerable people!!!!!!!!! You are going to pay more and more and more if you join this pathetic company this pure joke company !!!!!”

Posted 1 year ago

Hello, We are sorry to hear you feel this way. We can assure you we are a fully licensed company who are regulated by the Financial Conduct Authority. Our telematics product measures the way you drive so you can earn refunds or have additional premiums applied, based on your driving behavior. This is something we ensure all our customers are aware of prior to taking out a policy with us. We are sorry you are unhappy with your policy. Please contact us if you need further assistance or explanation. Many thanks, Holly

Posted 1 year ago

“terrible customer service and bad experience with the black box”

Posted 1 year ago

Hi David, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Many Thanks, Sarah

Posted 1 year ago

“I bought cover with them in April, I was halfway through the year. My premium increased by £26 and I had a week to pay. They don’t answer on Sundays, so I had 5 days to pay. No call, or anything, and holding on call takes hours. Cancelled my insurance on the last day without another word.”

Posted 1 year ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 1 year ago

“It was not clear this insurance is with black box and when I bought it immediately I want to cancel it but no body answerd and there is no way to give your money back. This is kind of fraud.”

Posted 1 year ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to reviews@wisedriving.com, we would be happy to answer your questions. Many Thanks, Sarah

Posted 1 year ago

“I bought my policy with what I thought was a trusted company with a good reputation but turns out I have to deal with a company called PUKKA INSURANCE who have no idea what they are doing, 7 week after being smashed off the a 70mph dual carrigeway by other driver who nearly missed his cut off I have been wrongly advised several times, been told absolute lies that I can prove and now 49 days later with no curtesy car and now have found that my car has not been collected to assess the damage at the garage, therefore I have been left with no result and after at least 3 complaints still have no resulution and now they say they do not actually know where my car is. Unbelievable!! Date of accident - 13/August/2022. Todays date - 01/October/2022.”

Posted 1 year ago

Hi Natasha, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to reviews@wisedriving.com, we would be happy to investigate this for you. Many Thanks, Sarah

Posted 1 year ago

“YOUR INSURANCE IS Rubbish!!!! YOU are always threatening people that you will cancel their Insurance! You act like you are the only insurance! I travelled but you kept Sending emails About not receiving any data from my box! How do you expect to receive Data from a car that’s not being used? I even emailed you countless times But you still went along and cancelled my insurance! YOU ARE THE WORST INSURANCE!!!!”

Posted 1 year ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details, to reviews@wisedriving.com, so we can discuss this further. Thank you, Kathryn.

Posted 1 year ago

“Constantly changing amounts per month Send letter tell you there going to end the insurance if you don’t contact them and just spend and hour and half on hold telling me there was only a 5 minute wait to only have to call cut off by them, absolutely ridiculous of a company”

Posted 1 year ago

Hi Dylan, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to reviews@wisedriving.com, we’d like the chance to go over this with you. Many Thanks, Sarah

Posted 1 year ago

“By far the worst company I have ever had to deal with. From day one they were trying to cancel my policy. After 12 months they had attempted to cancel my policy 14 times, for various reason, none of which were valid. It is almost impossible to contact them (most of their emails or texts are from “no reply” addresses). It takes at least 45 mins to contact them by phone, and when you do it is always a terrible line with somebody who talks too fast and barely speaks any English, and very rude. Each department does not communicate with each other. To top it off I informed them I would not be continuing with them for a second year, yet they totally ignored this and went ahead and renewed my insurance. They continue to ignore all my communication about this. I would highly recommend to everybody to stay well clear of this utter joke of a company.”

Posted 1 year ago

Good afternoon, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response to reviews@wisedriving.com, along with your name, policy number and some personal details so we can locate your policy, we’d be happy to answer any queries you have. Many thanks, Angela

Posted 1 year ago

“Was with them for a year, with a decent young drivers quote of £600. The next year, I needed to change my address so I did, and they gave me a renewal quote of over £900.”

Posted 1 year ago

Good morning, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Angela

Posted 1 year ago

“Complete money takers, never answer the telephone in less than 40 minutes usually way exceeds this. Despite saying that you can cancel the policy within 14 days you get hit with not just the £75 admin fee advised but you pay for the days you are on cover but additional fees. Total rip off, no documentation ever received, and to get a refund of the initial £575 fees took over a week and then £146 withheld which we are still fighting for. Despite numerous emails 6 weeks on still no further forwards. Would never use them or recommend them.”

Posted 1 year ago

Hi Helen, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Many Thanks, Sarah

Posted 1 year ago

“micro-management in a name of insurance and i pay for this too. wasn't informed of a blackbox when paying this insurance and now i have one to install or else i get cancelled. my driving is micro managed too and the rating system is very harsh. 0% score for driving between 11pm and 5am and now my score looks like trash and get a review every few weeks about my driving. I'm not a bad driver, always careful, never got a single speeding ticket because i drive well and never any issues with my pervious insurances. definitely will not be renewing with this Insurance.”

Posted 1 year ago

Hi, Thank you for taking the time to leave a review. We require that all customers read and agree to the terms and conditions of the policy before purchase. These include information about the box and the factors that are monitored. Many thanks, Adam

Posted 1 year ago

“Not happy with service”

Posted 1 year ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 1 year ago

“Requires box installation to battery. Awful customer service to cancel insurance. Virtually impossible to talk to someone.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy and we apologise for the delays you experienced. We appreciate your feedback on the matter and will use your review to help improve our services. Many thanks, Holly

Posted 1 year ago

“Requires box installation to battery. Awful customer service to cancel insurance. Virtually impossible to talk to someone.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy and we apologise for the delays you experienced. We appreciate your feedback on the matter and will use your review to help improve our services. Many thanks, Holly

Posted 1 year ago

“Nobody can help me with my insurance”

Posted 1 year ago

Dear Valerii We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response to reviews@wisedriving.com, we’d be happy to answer any queries you have. Thanks Angela

Posted 1 year ago

“Would not recommend. Take money for the first year, then unable to cancel auto renewal online for 2nd year on website, do not answer phones and do not read emails. Sent email in advance of renewal date to inform not renewing. No response then still took money out of bank account on renewal date. Tried to contact them by phone and email to discuss and complain and yet again cannot get hold of anyone. Do not even answer claim line phone number so glad we did not need to claim whilst insured with them.”

Posted 1 year ago

Hi We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to reviews@wisedriving.com, we’d like the chance to go over this with you. Many Thanks, Sarah.

Posted 1 year ago

“Charge you stupid amount when not needed and customer service is awful. Aren't at all a good company to go with.”

Posted 1 year ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

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WiseDriving is rated 3.6 based on 4,528 reviews