“rather surprised to be asked to supply proof of NCD, I KNOW all insurers share information and had they been requested, the RAC, my previous insurer, if contacted, would have confirmed my NCD”
“Took payment and then informed me that I needed a 'telephone interview' (presumably to record the answers I had given originally). The documents were withheld as I was then asked to prove the car was in my garage overnight by sending photographs to them - and also that it was my garage, at my house and not a friends. I was working away at the time and couldn't get back home to do the photos. My wife wouldn't use the car as she hadn't seen the insurance documents and was afraid of getting stopped by the police. I wanted to cancel the insurance but was told I would have to pay a cancellation fee! Be aware that these insurers will take your money before they tell you about the hurdles you have to jump over. Been insuring cars for 40 years and never had these complications so won't be re-insuring next year.”
“I used Performance Direct to insure my camper van, I found the price of my quote fair and am impressed that on the occasions I have phoned them they have answered my call within a minute, no listening to music and waiting for 20 minutes to speak to an advisor. The advisors I have spoken to have been friendly and easy to speak to. I recently cancelled my camper van insurance as I’ve now sold it, the process was hassle free and I received my refund quickly. I’d highly recommend this company, I can honestly say they’re the best I’ve dealt with.”
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