Hello Lisa,
Thank you for leaving us a 5-star review. I'm delighted to hear that you are satisfied with the professional service provided.
Many thanks,
Issy
Performance Direct
Hi Michael,
Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the easy service provided.
Kind regards,
Issy
Performance Direct
“Waste of time, never answered my emails, charged me £150 for a mistake when l bought the car, l explained the reason, but they literally told me the computer says no... Then they charged me £55 for cancelling the contract that didn't even started. They took 5 days to return the £150 fees for the mistake, and still charged me £55 for cancelling the contract. Very bad and stressful experience”
“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”
“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”
“Hello,
I received an email on the 7th of October advising that I would shortly get my insurance policy. I'M still waiting.
Not impressed.
Andrew Hamill”
English
