“Initial quote was good, but when I changed vehicle price shot up considerably. I had expected a price increase but compared to other insurers was much more expensive. Needless to say I will be shopping around next year!”
“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”
“Poor response to issues and lax attitude to reimbursing promised refund. Shockingly expensive to change from one car to another of same make model and age.”
“Never had a problem with performance direct. Had to change my insurance over to a new vehicle last year and thought it would be a bit of a faff on.... boy was I wrong all done in around 3 minutes! Super efficient can’t fault them! :-)”
“When I applied to renew my car insurance I had a most friendly and helpful member of staff. She took time and effort to process the renewal. Apart from that I have not had to contact your company luckily.”
“Had a couple of problems. Charged twice for breakdown cover thought it was sorted then when money came from bank it wasn’t. But I dealt with unise, who was extremely helpful”
English
