“Everything has been really smooth moving from my old bike insurer to Performance Direct of course the only time you can really fully judge an Insurance Company is if you're unfortunate enough to have to make a claim but so far so good, let's hope I don't need to make a claim.”
Hi,
We are sorry you feel this way and can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
“Had a lot of trouble setting up the tracker (which turned out was a problem their end) with unacceptably long call wait times and having to chase email responses. As a new customer can’t say I’m that impressed with Performance Direct so far.
Despite the slightly higher cost the experience with using my previous insurer Adrian Flux was far superior”
Hi,
We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
“I have returned to Performance Direct repeatedly over the years.
They are usually extremely competitive on price but more importantly in an age of declining customer service, theirs consistently bucks this trend. In the insurance world their backup and support is genuinely exemplary. They are a pleasure to deal with.”
