Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,503 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having taken out a policy with performance direct for the 1st time I found the customer service very polite and helpful and an easy transaction was made. I can't say anything about how good they are when making a claim because thankfully I haven't needed too”

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Posted 4 years ago

“A very reasonable quote for the cover I required. I found customer service easy to access, good and were helpful with an issue which arose with my insurance policy, which was successfully amended without problem.”

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Posted 4 years ago

“So far they have been very helpful.”

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Posted 4 years ago

“Relatively easy process, from starting online via a comparison website to paying done in quick time, however, it took a while longer before my vehicle came up on the motor insurance database, nice, polite staff from the broker contacted me several times because the insurer wanted pictures which included proof it was in the garage at my address, including a picture of my house numbered gate with the vehicle visible in the background in the garage and a mileage declaration had to be supplied before it was covered by the insurer.”

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Posted 4 years ago

“No problems, easy to use”

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Posted 4 years ago

“Competitively priced product but never able to complete purchase online”

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Posted 4 years ago

“The team that handled my new policy did a great job and explained everything clearly to me so I don’t want to complain about anything yet I don’t have any documentation yet?”

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Posted 4 years ago

“Very quick to get insurance sorted. Some processes could be made as easy as some other companies I have used in the past. There were lot of bits to send back and set up.”

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Posted 4 years ago

“Knowledgeable, efficient, provided comprehensive information. Easy to do business with”

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Posted 4 years ago

“Quick and efficient,Very helpful operators in assisting getting the right package together, both cost wise and drive requirements for my Circumstances”

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Posted 4 years ago

“As I don’t use my car so much these days, and I may not use it as much this year ,I required a economically priced insurance ,and I believe your policy gives me what I require. I can only say that I’ve had good service from your Company.”

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Posted 4 years ago

“good all round, thanks”

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Posted 4 years ago

“Quick and efficient response after my mishap 👍”

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Posted 4 years ago

“Reminded me of renewal in good time hassle free online renewal and a fair price only down side did not send me out green card like my other car insurances did without even asking”

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Posted 4 years ago

“Good, Always contacts me before expiration of my policies”

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Posted 4 years ago

“easy to deal with, good price for cover required, only gripe is promise to send documents through post but as yet failed to do so. The only thing is a certificate of insurance which was sent as an attachment with an email.”

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Posted 4 years ago

“As my Insurance is for a second car that is seldom used, price was the priority. The price was most competitive my only complaint would be that to confirm the policy you must telephone the provider or the policy may be invalid, it took three daily attempts to get through and this resulted in added costs on my telephone bill. Having said that, once contact was made the process was simple and professional. I hope to never need to test a claim process so overall happy with my selection.”

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Posted 4 years ago

“Just good but with same insurer as last year you were more competitive than last years broker”

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Posted 4 years ago

“No problem so far but a bit upset that 2 days after paying my insurance premium you decided to offer £25 off car insurance not a happy bunny so I will keep my options open next time”

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Posted 4 years ago

“Staff very helpful and good price”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,503 reviews